Abstract:Improving reasoning LLMs requires the ability to judge the quality of long reasoning traces for effective reasoning data curation, strong training signals during reinforcement learning, and an in-depth understanding of reasoning behaviors during model performance evaluation. Additionally, surfacing reasoning mistakes that the model makes would enable improving the model's performance at runtime through providing feedback. Due to the difficulty of this complex task on long reasoning traces, single-model judges (even frontier models) do not do well at identifying reasoning defects. Additionally, leveraging frontier models during online training of reasoning LLMs is generally prohibited due to guardrails in terms of use. In this work, we introduce Reasoning Jury, a system that replaces the single judge with a jury of LLMs and a moderated consensus mechanism, to improve the fidelity of judgments for identifying reasoning defects. In reasoning jury, defects of a reasoning trace and their severity are surfaced through a deliberation where a moderator conducts a discussion amongst the jury where the jurors critique each other's judgments and get to modify their initial votes. The moderator derives a consensus through deliberation amongst jurors or consolidation of judgements. We show that Reasoning Jury with a jury of open-weight models (e.g., gpt-oss-120b) is able to significantly outperform frontier models (opus-4.6, sonnet-4.6, and gemini-3.1-pro) at correctly identifying reasoning defects. Besides accuracy performance improvements, the aggregated cost of the jury (initial verdicts, deliberations, consolidation, etc.) is a fraction (8 to 15%) of the cost of running frontier models in LLM-as-a-judge setup. We also show how these judgements can be leveraged to understand failure modes of reasoning LLMs on benchmarks, which allows much deeper understanding of a model's performance.
Abstract:As frontier language models advance, policymakers and model developers need methods for assessing whether model access materially increases a non-expert actor's ability to plan high-consequence Chemical, Biological, Radiological, or Nuclear (CBRN) misuse relative to public tools alone. Existing CBRN evaluations differ in non-expert definitions, threat scope, baselines, scoring rubrics, and decision rules, making results difficult to compare across studies. We introduce a Threshold Exceedance Criteria (TEC) framework that decomposes an uplift study into independently executable components: determining non-expert participant eligibility, defining the CBRN threat scope for the study, and statistically estimating material uplift. We then operationalize the TEC framework in a large-scale empirical study using a design that determines two forms of uplift: generative (where a model assists plan creation from scratch) and revisionist (where a model assists refinement of an existing plan). The study produced attack plans across the CBRN domains, which we evaluated through subject-matter-expert review to estimate generative and revisionist uplift. Applying the framework, our empirical study revealed domain heterogeneity: under this controlled pre-release evaluation, model-assisted plans sometimes received expert-equivalent instructional ratings, but confirmed material uplift was limited to the radiological domain. These findings informed mitigation and deployment-governance decisions rather than characterizing deployed model behavior. We conclude with methodological lessons for future CBRN uplift evaluations, emphasizing prespecified criteria, explicit baselines, separation of generative and revisionist estimates, and careful distinction between preliminary screening signals and confirmed risk determinations.




Abstract:Measurement of interaction quality is a critical task for the improvement of spoken dialog systems. Existing approaches to dialog quality estimation either focus on evaluating the quality of individual turns, or collect dialog-level quality measurements from end users immediately following an interaction. In contrast to these approaches, we introduce a new dialog-level annotation workflow called Dialog Quality Annotation (DQA). DQA expert annotators evaluate the quality of dialogs as a whole, and also label dialogs for attributes such as goal completion and user sentiment. In this contribution, we show that: (i) while dialog quality cannot be completely decomposed into dialog-level attributes, there is a strong relationship between some objective dialog attributes and judgments of dialog quality; (ii) for the task of dialog-level quality estimation, a supervised model trained on dialog-level annotations outperforms methods based purely on aggregating turn-level features; and (iii) the proposed evaluation model shows better domain generalization ability compared to the baselines. On the basis of these results, we argue that having high-quality human-annotated data is an important component of evaluating interaction quality for large industrial-scale voice assistant platforms.




Abstract:Acoustic events are sounds with well-defined spectro-temporal characteristics which can be associated with the physical objects generating them. Acoustic scenes are collections of such acoustic events in no specific temporal order. Given this natural linkage between events and scenes, a common belief is that the ability to classify events must help in the classification of scenes. This has led to several efforts attempting to do well on Acoustic Event Tagging (AET) and Acoustic Scene Classification (ASC) using a multi-task network. However, in these efforts, improvement in one task does not guarantee an improvement in the other, suggesting a tension between ASC and AET. It is unclear if improvements in AET translates to improvements in ASC. We explore this conundrum through an extensive empirical study and show that under certain conditions, using AET as an auxiliary task in the multi-task network consistently improves ASC performance. Additionally, ASC performance further improves with the AET data-set size and is not sensitive to the choice of events or the number of events in the AET data-set. We conclude that this improvement in ASC performance comes from the regularization effect of using AET and not from the network's improved ability to discern between acoustic events.



Abstract:Standard acoustic event classification (AEC) solutions require large-scale collection of data from client devices for model optimization. Federated learning (FL) is a compelling framework that decouples data collection and model training to enhance customer privacy. In this work, we investigate the feasibility of applying FL to improve AEC performance while no customer data can be directly uploaded to the server. We assume no pseudo labels can be inferred from on-device user inputs, aligning with the typical use cases of AEC. We adapt self-supervised learning to the FL framework for on-device continual learning of representations, and it results in improved performance of the downstream AEC classifiers without labeled/pseudo-labeled data available. Compared to the baseline w/o FL, the proposed method improves precision up to 20.3\% relatively while maintaining the recall. Our work differs from prior work in FL in that our approach does not require user-generated learning targets, and the data we use is collected from our Beta program and is de-identified, to maximally simulate the production settings.




Abstract:Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU). For some of these systems that leverage a shared NLU ontology (e.g., a centralized intent/slot schema), there exists a separate skill routing component to correctly route a request to an appropriate skill, which is either a first-party or third-party application that actually executes on a user request. The skill routing component is needed as there are thousands of skills that can either subscribe to the same intent and/or subscribe to an intent under specific contextual conditions (e.g., device has a screen). Ensuring model robustness or resilience in the skill routing component is an important problem since skills may dynamically change their subscription in the ontology after the skill routing model has been deployed to production. We show how different modeling design choices impact the model robustness in the context of skill routing on a state-of-the-art commercial conversational AI system, specifically on the choices around data augmentation, model architecture, and optimization method. We show that applying data augmentation can be a very effective and practical way to drastically improve model robustness.


Abstract:Speech emotion recognition (SER) is a key technology to enable more natural human-machine communication. However, SER has long suffered from a lack of public large-scale labeled datasets. To circumvent this problem, we investigate how unsupervised representation learning on unlabeled datasets can benefit SER. We show that the contrastive predictive coding (CPC) method can learn salient representations from unlabeled datasets, which improves emotion recognition performance. In our experiments, this method achieved state-of-the-art concordance correlation coefficient (CCC) performance for all emotion primitives (activation, valence, and dominance) on IEMOCAP. Additionally, on the MSP- Podcast dataset, our method obtained considerable performance improvements compared to baselines.




Abstract:Natural Language Understanding (NLU) is an established component within a conversational AI or digital assistant system, and it is responsible for producing semantic understanding of a user request. We propose a scalable and automatic approach for improving NLU in a large-scale conversational AI system by leveraging implicit user feedback, with an insight that user interaction data and dialog context have rich information embedded from which user satisfaction and intention can be inferred. In particular, we propose a general domain-agnostic framework for curating new supervision data for improving NLU from live production traffic. With an extensive set of experiments, we show the results of applying the framework and improving NLU for a large-scale production system and show its impact across 10 domains.




Abstract:Wake word (WW) spotting is challenging in far-field not only because of the interference in signal transmission but also the complexity in acoustic environments. Traditional WW model training requires large amount of in-domain WW-specific data with substantial human annotations therefore it is hard to build WW models without such data. In this paper we present data-efficient solutions to address the challenges in WW modeling, such as domain-mismatch, noisy conditions, limited annotation, etc. Our proposed system is composed of a multi-condition training pipeline with a stratified data augmentation, which improves the model robustness to a variety of predefined acoustic conditions, together with a semi-supervised learning pipeline to accurately extract the WW and confusable examples from untranscribed speech corpus. Starting from only 10 hours of domain-mismatched WW audio, we are able to enlarge and enrich the training dataset by 20-100 times to capture the acoustic complexity. Our experiments on real user data show that the proposed solutions can achieve comparable performance of a production-grade model by saving 97\% of the amount of WW-specific data collection and 86\% of the bandwidth for annotation.




Abstract:Dialogue level quality estimation is vital for optimizing data driven dialogue management. Current automated methods to estimate turn and dialogue level user satisfaction employ hand-crafted features and rely on complex annotation schemes, which reduce the generalizability of the trained models. We propose a novel user satisfaction estimation approach which minimizes an adaptive multi-task loss function in order to jointly predict turn-level Response Quality labels provided by experts and explicit dialogue-level ratings provided by end users. The proposed BiLSTM based deep neural net model automatically weighs each turn's contribution towards the estimated dialogue-level rating, implicitly encodes temporal dependencies, and removes the need to hand-craft features. On dialogues sampled from 28 Alexa domains, two dialogue systems and three user groups, the joint dialogue-level satisfaction estimation model achieved up to an absolute 27% (0.43->0.70) and 7% (0.63->0.70) improvement in linear correlation performance over baseline deep neural net and benchmark Gradient boosting regression models, respectively.