CulturalBench: a Robust, Diverse and Challenging Benchmark on Measuring the (Lack of) Cultural Knowledge of LLMs

To make large language models (LLMs) more helpful across diverse cultures, it is essential to have effective cultural knowledge benchmarks to measure and track our progress. Effective benchmarks need to be robust, diverse, and challenging. We introduce CulturalBench: a set of 1,227 human-written and human-verified questions for effectively assessing LLMs' cultural knowledge, covering 45 global regions including the underrepresented ones like Bangladesh, Zimbabwe, and Peru. Questions - each verified by five independent annotators - span 17 diverse topics ranging from food preferences to greeting etiquettes. We evaluate models on two setups: CulturalBench-Easy and CulturalBench-Hard which share the same questions but asked differently. We find that LLMs are sensitive to such difference in setups (e.g., GPT-4o with 27.3% difference). Compared to human performance (92.6% accuracy), CulturalBench-Hard is more challenging for frontier LLMs with the best performing model (GPT-4o) at only 61.5% and the worst (Llama3-8b) at 21.4%. Moreover, we find that LLMs often struggle with tricky questions that have multiple correct answers (e.g., What utensils do the Chinese usually use?), revealing a tendency to converge to a single answer. Our results also indicate that OpenAI GPT-4o substantially outperform other proprietary and open source models in questions related to all but one region (Oceania). Nonetheless, all models consistently underperform on questions related to South America and the Middle East.

From Local Concepts to Universals: Evaluating the Multicultural Understanding of Vision-Language Models

Despite recent advancements in vision-language models, their performance remains suboptimal on images from non-western cultures due to underrepresentation in training datasets. Various benchmarks have been proposed to test models' cultural inclusivity, but they have limited coverage of cultures and do not adequately assess cultural diversity across universal as well as culture-specific local concepts. To address these limitations, we introduce the GlobalRG benchmark, comprising two challenging tasks: retrieval across universals and cultural visual grounding. The former task entails retrieving culturally diverse images for universal concepts from 50 countries, while the latter aims at grounding culture-specific concepts within images from 15 countries. Our evaluation across a wide range of models reveals that the performance varies significantly across cultures -- underscoring the necessity for enhancing multicultural understanding in vision-language models.

CulturalTeaming: AI-Assisted Interactive Red-Teaming for Challenging LLMs' (Lack of) Multicultural Knowledge

Frontier large language models (LLMs) are developed by researchers and practitioners with skewed cultural backgrounds and on datasets with skewed sources. However, LLMs' (lack of) multicultural knowledge cannot be effectively assessed with current methods for developing benchmarks. Existing multicultural evaluations primarily rely on expensive and restricted human annotations or potentially outdated internet resources. Thus, they struggle to capture the intricacy, dynamics, and diversity of cultural norms. LLM-generated benchmarks are promising, yet risk propagating the same biases they are meant to measure. To synergize the creativity and expert cultural knowledge of human annotators and the scalability and standardizability of LLM-based automation, we introduce CulturalTeaming, an interactive red-teaming system that leverages human-AI collaboration to build truly challenging evaluation dataset for assessing the multicultural knowledge of LLMs, while improving annotators' capabilities and experiences. Our study reveals that CulturalTeaming's various modes of AI assistance support annotators in creating cultural questions, that modern LLMs fail at, in a gamified manner. Importantly, the increased level of AI assistance (e.g., LLM-generated revision hints) empowers users to create more difficult questions with enhanced perceived creativity of themselves, shedding light on the promises of involving heavier AI assistance in modern evaluation dataset creation procedures. Through a series of 1-hour workshop sessions, we gather CULTURALBENCH-V0.1, a compact yet high-quality evaluation dataset with users' red-teaming attempts, that different families of modern LLMs perform with accuracy ranging from 37.7% to 72.2%, revealing a notable gap in LLMs' multicultural proficiency.

Empowering Air Travelers: A Chatbot for Canadian Air Passenger Rights

The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their rights. Our system breaks a complex user input into simple queries which are used to retrieve information from a collection of documents detailing air travel regulations. The most relevant passages from these documents are presented along with links to the original documents and the generated queries, enabling users to dissect and leverage the information for their unique circumstances. The system successfully overcomes two predominant challenges: understanding complex user inputs, and delivering accurate answers, free of hallucinations, that passengers can rely on for making informed decisions. A user study comparing the chatbot to a Google search demonstrated the chatbot's usefulness and ease of use. Beyond the primary goal of providing accurate and timely information to air passengers regarding their rights, we hope that this system will also enable further research exploring the tradeoff between the user-friendly conversational interface of chatbots and the accuracy of retrieval systems.

Small But Funny: A Feedback-Driven Approach to Humor Distillation

The emergence of Large Language Models (LLMs) has brought to light promising language generation capabilities, particularly in performing tasks like complex reasoning and creative writing. Consequently, distillation through imitation of teacher responses has emerged as a popular technique to transfer knowledge from LLMs to more accessible, Small Language Models (SLMs). While this works well for simpler tasks, there is a substantial performance gap on tasks requiring intricate language comprehension and creativity, such as humor generation. We hypothesize that this gap may stem from the fact that creative tasks might be hard to learn by imitation alone and explore whether an approach, involving supplementary guidance from the teacher, could yield higher performance. To address this, we study the effect of assigning a dual role to the LLM - as a "teacher" generating data, as well as a "critic" evaluating the student's performance. Our experiments on humor generation reveal that the incorporation of feedback significantly narrows the performance gap between SLMs and their larger counterparts compared to merely relying on imitation. As a result, our research highlights the potential of using feedback as an additional dimension to data when transferring complex language abilities via distillation.

CASE: Commonsense-Augmented Score with an Expanded Answer Space

LLMs have demonstrated impressive zero-shot performance on NLP tasks thanks to the knowledge they acquired in their training. In multiple-choice QA tasks, the LM probabilities are used as an imperfect measure of the plausibility of each answer choice. One of the major limitations of the basic score is that it treats all words as equally important. We propose CASE, a Commonsense-Augmented Score with an Expanded Answer Space. CASE addresses this limitation by assigning importance weights for individual words based on their semantic relations to other words in the input. The dynamic weighting approach outperforms basic LM scores, not only because it reduces noise from unimportant words, but also because it informs the model of implicit commonsense knowledge that may be useful for answering the question. We then also follow prior work in expanding the answer space by generating lexically-divergent answers that are conceptually-similar to the choices. When combined with answer space expansion, our method outperforms strong baselines on 5 commonsense benchmarks. We further show these two approaches are complementary and may be especially beneficial when using smaller LMs.

COMET-M: Reasoning about Multiple Events in Complex Sentences

Understanding the speaker's intended meaning often involves drawing commonsense inferences to reason about what is not stated explicitly. In multi-event sentences, it requires understanding the relationships between events based on contextual knowledge. We propose COMET-M (Multi-Event), an event-centric commonsense model capable of generating commonsense inferences for a target event within a complex sentence. COMET-M builds upon COMET (Bosselut et al., 2019), which excels at generating event-centric inferences for simple sentences, but struggles with the complexity of multi-event sentences prevalent in natural text. To overcome this limitation, we curate a multi-event inference dataset of 35K human-written inferences. We trained COMET-M on the human-written inferences and also created baselines using automatically labeled examples. Experimental results demonstrate the significant performance improvement of COMET-M over COMET in generating multi-event inferences. Moreover, COMET-M successfully produces distinct inferences for each target event, taking the complete context into consideration. COMET-M holds promise for downstream tasks involving natural text such as coreference resolution, dialogue, and story understanding.

What happens before and after: Multi-Event Commonsense in Event Coreference Resolution

Event coreference models cluster event mentions pertaining to the same real-world event. Recent models rely on contextualized representations to recognize coreference among lexically or contextually similar mentions. However, models typically fail to leverage commonsense inferences, which is particularly limiting for resolving lexically-divergent mentions. We propose a model that extends event mentions with temporal commonsense inferences. Given a complex sentence with multiple events, e.g., "The man killed his wife and got arrested", with the target event "arrested", our model generates plausible events that happen before the target event - such as "the police arrived", and after it, such as "he was sentenced". We show that incorporating such inferences into an existing event coreference model improves its performance, and we analyze the coreferences in which such temporal knowledge is required.

VLC-BERT: Visual Question Answering with Contextualized Commonsense Knowledge

There has been a growing interest in solving Visual Question Answering (VQA) tasks that require the model to reason beyond the content present in the image. In this work, we focus on questions that require commonsense reasoning. In contrast to previous methods which inject knowledge from static knowledge bases, we investigate the incorporation of contextualized knowledge using Commonsense Transformer (COMET), an existing knowledge model trained on human-curated knowledge bases. We propose a method to generate, select, and encode external commonsense knowledge alongside visual and textual cues in a new pre-trained Vision-Language-Commonsense transformer model, VLC-BERT. Through our evaluation on the knowledge-intensive OK-VQA and A-OKVQA datasets, we show that VLC-BERT is capable of outperforming existing models that utilize static knowledge bases. Furthermore, through a detailed analysis, we explain which questions benefit, and which don't, from contextualized commonsense knowledge from COMET.

ViDi: Descriptive Visual Data Clustering as Radiologist Assistant in COVID-19 Streamline Diagnostic

In the light of the COVID-19 pandemic, deep learning methods have been widely investigated in detecting COVID-19 from chest X-rays. However, a more pragmatic approach to applying AI methods to a medical diagnosis is designing a framework that facilitates human-machine interaction and expert decision making. Studies have shown that categorization can play an essential rule in accelerating real-world decision making. Inspired by descriptive document clustering, we propose a domain-independent explanatory clustering framework to group contextually related instances and support radiologists' decision making. While most descriptive clustering approaches employ domain-specific characteristics to form meaningful clusters, we focus on model-level explanation as a more general-purpose element of every learning process to achieve cluster homogeneity. We employ DeepSHAP to generate homogeneous clusters in terms of disease severity and describe the clusters using favorable and unfavorable saliency maps, which visualize the class discriminating regions of an image. These human-interpretable maps complement radiologist knowledge to investigate the whole cluster at once. Besides, as part of this study, we evaluate a model based on VGG-19, which can identify COVID and pneumonia cases with a positive predictive value of 95% and 97%, respectively, comparable to the recent explainable approaches for COVID diagnosis.