AI Alignment in the Design of Interactive AI: Specification Alignment, Process Alignment, and Evaluation Support

AI alignment considers the overall problem of ensuring an AI produces desired outcomes, without undesirable side effects. While often considered from the perspectives of safety and human values, AI alignment can also be considered in the context of designing and evaluating interfaces for interactive AI systems. This paper maps concepts from AI alignment onto a basic, three step interaction cycle, yielding a corresponding set of alignment objectives: 1) specification alignment: ensuring the user can efficiently and reliably communicate objectives to the AI, 2) process alignment: providing the ability to verify and optionally control the AI's execution process, and 3) evaluation support: ensuring the user can verify and understand the AI's output. We also introduce the concepts of a surrogate process, defined as a simplified, separately derived, but controllable representation of the AI's actual process; and the notion of a Process Gulf, which highlights how differences between human and AI processes can lead to challenges in AI control. To illustrate the value of this framework, we describe commercial and research systems along each of the three alignment dimensions, and show how interfaces that provide interactive alignment mechanisms can lead to qualitatively different and improved user experiences.

Large Language Models are Competitive Near Cold-start Recommenders for Language- and Item-based Preferences

Traditional recommender systems leverage users' item preference history to recommend novel content that users may like. However, modern dialog interfaces that allow users to express language-based preferences offer a fundamentally different modality for preference input. Inspired by recent successes of prompting paradigms for large language models (LLMs), we study their use for making recommendations from both item-based and language-based preferences in comparison to state-of-the-art item-based collaborative filtering (CF) methods. To support this investigation, we collect a new dataset consisting of both item-based and language-based preferences elicited from users along with their ratings on a variety of (biased) recommended items and (unbiased) random items. Among numerous experimental results, we find that LLMs provide competitive recommendation performance for pure language-based preferences (no item preferences) in the near cold-start case in comparison to item-based CF methods, despite having no supervised training for this specific task (zero-shot) or only a few labels (few-shot). This is particularly promising as language-based preference representations are more explainable and scrutable than item-based or vector-based representations.

Large Language Models for User Interest Journeys

Large language models (LLMs) have shown impressive capabilities in natural language understanding and generation. Their potential for deeper user understanding and improved personalized user experience on recommendation platforms is, however, largely untapped. This paper aims to address this gap. Recommender systems today capture users' interests through encoding their historical activities on the platforms. The generated user representations are hard to examine or interpret. On the other hand, if we were to ask people about interests they pursue in their life, they might talk about their hobbies, like I just started learning the ukulele, or their relaxation routines, e.g., I like to watch Saturday Night Live, or I want to plant a vertical garden. We argue, and demonstrate through extensive experiments, that LLMs as foundation models can reason through user activities, and describe their interests in nuanced and interesting ways, similar to how a human would. We define interest journeys as the persistent and overarching user interests, in other words, the non-transient ones. These are the interests that we believe will benefit most from the nuanced and personalized descriptions. We introduce a framework in which we first perform personalized extraction of interest journeys, and then summarize the extracted journeys via LLMs, using techniques like few-shot prompting, prompt-tuning and fine-tuning. Together, our results in prompting LLMs to name extracted user journeys in a large-scale industrial platform demonstrate great potential of these models in providing deeper, more interpretable, and controllable user understanding. We believe LLM powered user understanding can be a stepping stone to entirely new user experiences on recommendation platforms that are journey-aware, assistive, and enabling frictionless conversation down the line.

Simfluence: Modeling the Influence of Individual Training Examples by Simulating Training Runs

Training data attribution (TDA) methods offer to trace a model's prediction on any given example back to specific influential training examples. Existing approaches do so by assigning a scalar influence score to each training example, under a simplifying assumption that influence is additive. But in reality, we observe that training examples interact in highly non-additive ways due to factors such as inter-example redundancy, training order, and curriculum learning effects. To study such interactions, we propose Simfluence, a new paradigm for TDA where the goal is not to produce a single influence score per example, but instead a training run simulator: the user asks, ``If my model had trained on example $z_1$, then $z_2$, ..., then $z_n$, how would it behave on $z_{test}$?''; the simulator should then output a simulated training run, which is a time series predicting the loss on $z_{test}$ at every step of the simulated run. This enables users to answer counterfactual questions about what their model would have learned under different training curricula, and to directly see where in training that learning would occur. We present a simulator, Simfluence-Linear, that captures non-additive interactions and is often able to predict the spiky trajectory of individual example losses with surprising fidelity. Furthermore, we show that existing TDA methods such as TracIn and influence functions can be viewed as special cases of Simfluence-Linear. This enables us to directly compare methods in terms of their simulation accuracy, subsuming several prior TDA approaches to evaluation. In experiments on large language model (LLM) fine-tuning, we show that our method predicts loss trajectories with much higher accuracy than existing TDA methods (doubling Spearman's correlation and reducing mean-squared error by 75%) across several tasks, models, and training methods.

Gradient-Based Automated Iterative Recovery for Parameter-Efficient Tuning

Pretrained large language models (LLMs) are able to solve a wide variety of tasks through transfer learning. Various explainability methods have been developed to investigate their decision making process. TracIn (Pruthi et al., 2020) is one such gradient-based method which explains model inferences based on the influence of training examples. In this paper, we explore the use of TracIn to improve model performance in the parameter-efficient tuning (PET) setting. We develop conversational safety classifiers via the prompt-tuning PET method and show how the unique characteristics of the PET regime enable TracIn to identify the cause for certain misclassifications by LLMs. We develop a new methodology for using gradient-based explainability techniques to improve model performance, G-BAIR: gradient-based automated iterative recovery. We show that G-BAIR can recover LLM performance on benchmarks after manually corrupting training labels. This suggests that influence methods like TracIn can be used to automatically perform data cleaning, and introduces the potential for interactive debugging and relabeling for PET-based transfer learning methods.

Towards Agile Text Classifiers for Everyone

Text-based safety classifiers are widely used for content moderation and increasingly to tune generative language model behavior - a topic of growing concern for the safety of digital assistants and chatbots. However, different policies require different classifiers, and safety policies themselves improve from iteration and adaptation. This paper introduces and evaluates methods for agile text classification, whereby classifiers are trained using small, targeted datasets that can be quickly developed for a particular policy. Experimenting with 7 datasets from three safety-related domains, comprising 15 annotation schemes, led to our key finding: prompt-tuning large language models, like PaLM 62B, with a labeled dataset of as few as 80 examples can achieve state-of-the-art performance. We argue that this enables a paradigm shift for text classification, especially for models supporting safer online discourse. Instead of collecting millions of examples to attempt to create universal safety classifiers over months or years, classifiers could be tuned using small datasets, created by individuals or small organizations, tailored for specific use cases, and iterated on and adapted in the time-span of a day.

KNNs of Semantic Encodings for Rating Prediction

This paper explores a novel application of textual semantic similarity to user-preference representation for rating prediction. The approach represents a user's preferences as a graph of textual snippets from review text, where the edges are defined by semantic similarity. This textual, memory-based approach to rating prediction enables review-based explanations for recommendations. The method is evaluated quantitatively, highlighting that leveraging text in this way outperforms both strong memory-based and model-based collaborative filtering baselines.

Beyond Rewards: a Hierarchical Perspective on Offline Multiagent Behavioral Analysis

Each year, expert-level performance is attained in increasingly-complex multiagent domains, notable examples including Go, Poker, and StarCraft II. This rapid progression is accompanied by a commensurate need to better understand how such agents attain this performance, to enable their safe deployment, identify limitations, and reveal potential means of improving them. In this paper we take a step back from performance-focused multiagent learning, and instead turn our attention towards agent behavior analysis. We introduce a model-agnostic method for discovery of behavior clusters in multiagent domains, using variational inference to learn a hierarchy of behaviors at the joint and local agent levels. Our framework makes no assumption about agents' underlying learning algorithms, does not require access to their latent states or models, and can be trained using entirely offline observational data. We illustrate the effectiveness of our method for enabling the coupled understanding of behaviors at the joint and local agent level, detection of behavior changepoints throughout training, discovery of core behavioral concepts (e.g., those that facilitate higher returns), and demonstrate the approach's scalability to a high-dimensional multiagent MuJoCo control domain.

On Natural Language User Profiles for Transparent and Scrutable Recommendation

Natural interaction with recommendation and personalized search systems has received tremendous attention in recent years. We focus on the challenge of supporting people's understanding and control of these systems and explore a fundamentally new way of thinking about representation of knowledge in recommendation and personalization systems. Specifically, we argue that it may be both desirable and possible for algorithms that use natural language representations of users' preferences to be developed. We make the case that this could provide significantly greater transparency, as well as affordances for practical actionable interrogation of, and control over, recommendations. Moreover, we argue that such an approach, if successfully applied, may enable a major step towards systems that rely less on noisy implicit observations while increasing portability of knowledge of one's interests.

GLaM: Efficient Scaling of Language Models with Mixture-of-Experts

Scaling language models with more data, compute and parameters has driven significant progress in natural language processing. For example, thanks to scaling, GPT-3 was able to achieve strong results on in-context learning tasks. However, training these large dense models requires significant amounts of computing resources. In this paper, we propose and develop a family of language models named GLaM (Generalist Language Model), which uses a sparsely activated mixture-of-experts architecture to scale the model capacity while also incurring substantially less training cost compared to dense variants. The largest GLaM has 1.2 trillion parameters, which is approximately 7x larger than GPT-3. It consumes only 1/3 of the energy used to train GPT-3 and requires half of the computation flops for inference, while still achieving better overall zero-shot and one-shot performance across 29 NLP tasks.