Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.

Building3D: An Urban-Scale Dataset and Benchmarks for Learning Roof Structures from Point Clouds

Urban modeling from LiDAR point clouds is an important topic in computer vision, computer graphics, photogrammetry and remote sensing. 3D city models have found a wide range of applications in smart cities, autonomous navigation, urban planning and mapping etc. However, existing datasets for 3D modeling mainly focus on common objects such as furniture or cars. Lack of building datasets has become a major obstacle for applying deep learning technology to specific domains such as urban modeling. In this paper, we present a urban-scale dataset consisting of more than 160 thousands buildings along with corresponding point clouds, mesh and wire-frame models, covering 16 cities in Estonia about 998 Km2. We extensively evaluate performance of state-of-the-art algorithms including handcrafted and deep feature based methods. Experimental results indicate that Building3D has challenges of high intra-class variance, data imbalance and large-scale noises. The Building3D is the first and largest urban-scale building modeling benchmark, allowing a comparison of supervised and self-supervised learning methods. We believe that our Building3D will facilitate future research on urban modeling, aerial path planning, mesh simplification, and semantic/part segmentation etc.

Sedition Hunters: A Quantitative Study of the Crowdsourced Investigation into the 2021 U.S. Capitol Attack

Social media platforms have enabled extremists to organize violent events, such as the 2021 U.S. Capitol Attack. Simultaneously, these platforms enable professional investigators and amateur sleuths to collaboratively collect and identify imagery of suspects with the goal of holding them accountable for their actions. Through a case study of Sedition Hunters, a Twitter community whose goal is to identify individuals who participated in the 2021 U.S. Capitol Attack, we explore what are the main topics or targets of the community, who participates in the community, and how. Using topic modeling, we find that information sharing is the main focus of the community. We also note an increase in awareness of privacy concerns. Furthermore, using social network analysis, we show how some participants played important roles in the community. Finally, we discuss implications for the content and structure of online crowdsourced investigations.

Recurrent Coupled Topic Modeling over Sequential Documents

The abundant sequential documents such as online archival, social media and news feeds are streamingly updated, where each chunk of documents is incorporated with smoothly evolving yet dependent topics. Such digital texts have attracted extensive research on dynamic topic modeling to infer hidden evolving topics and their temporal dependencies. However, most of the existing approaches focus on single-topic-thread evolution and ignore the fact that a current topic may be coupled with multiple relevant prior topics. In addition, these approaches also incur the intractable inference problem when inferring latent parameters, resulting in a high computational cost and performance degradation. In this work, we assume that a current topic evolves from all prior topics with corresponding coupling weights, forming the multi-topic-thread evolution. Our method models the dependencies between evolving topics and thoroughly encodes their complex multi-couplings across time steps. To conquer the intractable inference challenge, a new solution with a set of novel data augmentation techniques is proposed, which successfully discomposes the multi-couplings between evolving topics. A fully conjugate model is thus obtained to guarantee the effectiveness and efficiency of the inference technique. A novel Gibbs sampler with a backward-forward filter algorithm efficiently learns latent timeevolving parameters in a closed-form. In addition, the latent Indian Buffet Process (IBP) compound distribution is exploited to automatically infer the overall topic number and customize the sparse topic proportions for each sequential document without bias. The proposed method is evaluated on both synthetic and real-world datasets against the competitive baselines, demonstrating its superiority over the baselines in terms of the low per-word perplexity, high coherent topics, and better document time prediction.

Topic Modeling for Classification of Clinical Reports

Electronic health records (EHRs) contain important clinical information about patients. Efficient and effective use of this information could supplement or even replace manual chart review as a means of studying and improving the quality and safety of healthcare delivery. However, some of these clinical data are in the form of free text and require pre-processing before use in automated systems. A common free text data source is radiology reports, typically dictated by radiologists to explain their interpretations. We sought to demonstrate machine learning classification of computed tomography (CT) imaging reports into binary outcomes, i.e. positive and negative for fracture, using regular text classification and classifiers based on topic modeling. Topic modeling provides interpretable themes (topic distributions) in reports, a representation that is more compact than the commonly used bag-of-words representation and can be processed faster than raw text in subsequent automated processes. We demonstrate new classifiers based on this topic modeling representation of the reports. Aggregate topic classifier (ATC) and confidence-based topic classifier (CTC) use a single topic that is determined from the training dataset based on different measures to classify the reports on the test dataset. Alternatively, similarity-based topic classifier (STC) measures the similarity between the reports' topic distributions to determine the predicted class. Our proposed topic modeling-based classifier systems are shown to be competitive with existing text classification techniques and provides an efficient and interpretable representation.

Familia: An Open-Source Toolkit for Industrial Topic Modeling

Familia is an open-source toolkit for pragmatic topic modeling in industry. Familia abstracts the utilities of topic modeling in industry as two paradigms: semantic representation and semantic matching. Efficient implementations of the two paradigms are made publicly available for the first time. Furthermore, we provide off-the-shelf topic models trained on large-scale industrial corpora, including Latent Dirichlet Allocation (LDA), SentenceLDA and Topical Word Embedding (TWE). We further describe typical applications which are successfully powered by topic modeling, in order to ease the confusions and difficulties of software engineers during topic model selection and utilization.

On Large-Scale Dynamic Topic Modeling with Nonnegative CP Tensor Decomposition

There is currently an unprecedented demand for large-scale temporal data analysis due to the explosive growth of data. Dynamic topic modeling has been widely used in social and data sciences with the goal of learning latent topics that emerge, evolve, and fade over time. Previous work on dynamic topic modeling primarily employ the method of nonnegative matrix factorization (NMF), where slices of the data tensor are each factorized into the product of lower-dimensional nonnegative matrices. With this approach, however, information contained in the temporal dimension of the data is often neglected or underutilized. To overcome this issue, we propose instead adopting the method of nonnegative CANDECOMP/PARAPAC (CP) tensor decomposition (NNCPD), where the data tensor is directly decomposed into a minimal sum of outer products of nonnegative vectors, thereby preserving the temporal information. The viability of NNCPD is demonstrated through application to both synthetic and real data, where significantly improved results are obtained compared to those of typical NMF-based methods. The advantages of NNCPD over such approaches are studied and discussed. To the best of our knowledge, this is the first time that NNCPD has been utilized for the purpose of dynamic topic modeling, and our findings will be transformative for both applications and further developments.

Natural Language Processing for Policymaking

Language is the medium for many political activities, from campaigns to news reports. Natural language processing (NLP) uses computational tools to parse text into key information that is needed for policymaking. In this chapter, we introduce common methods of NLP, including text classification, topic modeling, event extraction, and text scaling. We then overview how these methods can be used for policymaking through four major applications including data collection for evidence-based policymaking, interpretation of political decisions, policy communication, and investigation of policy effects. Finally, we highlight some potential limitations and ethical concerns when using NLP for policymaking. This text is from Chapter 7 (pages 141-162) of the Handbook of Computational Social Science for Policy (2023). Open Access on Springer: https://doi.org/10.1007/978-3-031-16624-2

Clustering Introductory Computer Science Exercises Using Topic Modeling Methods

Manually determining concepts present in a group of questions is a challenging and time-consuming process. However, the process is an essential step while modeling a virtual learning environment since a mapping between concepts and questions using mastery level assessment and recommendation engines are required. We investigated unsupervised semantic models (known as topic modeling techniques) to assist computer science teachers in this task and propose a method to transform Computer Science 1 teacher-provided code solutions into representative text documents, including the code structure information. By applying non-negative matrix factorization and latent Dirichlet allocation techniques, we extract the underlying relationship between questions and validate the results using an external dataset. We consider the interpretability of the learned concepts using 14 university professors' data, and the results confirm six semantically coherent clusters using the current dataset. Moreover, the six topics comprise the main concepts present in the test dataset, achieving 0.75 in the normalized pointwise mutual information metric. The metric correlates with human ratings, making the proposed method useful and providing semantics for large amounts of unannotated code.

Deep learning for COVID-19 topic modelling via Twitter: Alpha, Delta and Omicron

Topic modelling with innovative deep learning methods has gained interest for a wide range of applications that includes COVID-19. Topic modelling can provide, psychological, social and cultural insights for understanding human behaviour in extreme events such as the COVID-19 pandemic. In this paper, we use prominent deep learning-based language models for COVID-19 topic modelling taking into account data from emergence (Alpha) to the Omicron variant. We apply topic modeling to review the public behaviour across the first, second and third waves based on Twitter dataset from India. Our results show that the topics extracted for the subsequent waves had certain overlapping themes such as covers governance, vaccination, and pandemic management while novel issues aroused in political, social and economic situation during COVID-19 pandemic. We also found a strong correlation of the major topics qualitatively to news media prevalent at the respective time period. Hence, our framework has the potential to capture major issues arising during different phases of the COVID-19 pandemic which can be extended to other countries and regions.