Sentiment analysis is the process of determining the sentiment of a piece of text, such as a tweet or a review.
The effectiveness of brand monitoring in India is increasingly challenged by the rise of Hinglish--a hybrid of Hindi and English--used widely in user-generated content on platforms like Twitter. Traditional Natural Language Processing (NLP) models, built for monolingual data, often fail to interpret the syntactic and semantic complexity of this code-mixed language, resulting in inaccurate sentiment analysis and misleading market insights. To address this gap, we propose a high-performance sentiment classification framework specifically designed for Hinglish tweets. Our approach fine-tunes mBERT (Multilingual BERT), leveraging its multilingual capabilities to better understand the linguistic diversity of Indian social media. A key component of our methodology is the use of subword tokenization, which enables the model to effectively manage spelling variations, slang, and out-of-vocabulary terms common in Romanized Hinglish. This research delivers a production-ready AI solution for brand sentiment tracking and establishes a strong benchmark for multilingual NLP in low-resource, code-mixed environments.
Use cases of sentiment analysis in the humanities often require contextualized, continuous scores. Concept Vector Projections (CVP) offer a recent solution: by modeling sentiment as a direction in embedding space, they produce continuous, multilingual scores that align closely with human judgments. Yet the method's portability across domains and underlying assumptions remain underexplored. We evaluate CVP across genres, historical periods, languages, and affective dimensions, finding that concept vectors trained on one corpus transfer well to others with minimal performance loss. To understand the patterns of generalization, we further examine the linearity assumption underlying CVP. Our findings suggest that while CVP is a portable approach that effectively captures generalizable patterns, its linearity assumption is approximate, pointing to potential for further development.
Large language models (LLMs) are increasingly used for emotional support and mental health-related interactions outside clinical settings, yet little is known about how people evaluate and relate to these systems in everyday use. We analyze 5,126 Reddit posts from 47 mental health communities describing experiential or exploratory use of AI for emotional support or therapy. Grounded in the Technology Acceptance Model and therapeutic alliance theory, we develop a theory-informed annotation framework and apply a hybrid LLM-human pipeline to analyze evaluative language, adoption-related attitudes, and relational alignment at scale. Our results show that engagement is shaped primarily by narrated outcomes, trust, and response quality, rather than emotional bond alone. Positive sentiment is most strongly associated with task and goal alignment, while companionship-oriented use more often involves misaligned alliances and reported risks such as dependence and symptom escalation. Overall, this work demonstrates how theory-grounded constructs can be operationalized in large-scale discourse analysis and highlights the importance of studying how users interpret language technologies in sensitive, real-world contexts.
We introduce Arctic-ABSA, a collection of powerful models for real-life aspect-based sentiment analysis (ABSA). Our models are tailored to commercial needs, trained on a large corpus of public data alongside carefully generated synthetic data, resulting in a dataset 20 times larger than SemEval14. We extend typical ABSA models by expanding the number of sentiment classes from the standard three (positive, negative, neutral) to five, adding mixed and unknown classes, while also jointly predicting overall text sentiment and supporting multiple languages. We experiment with reasoning injection by fine-tuning on Chain-of-Thought (CoT) examples and introduce a novel reasoning pretraining technique for encoder-only models that significantly improves downstream fine-tuning and generalization. Our 395M-parameter encoder and 8B-parameter decoder achieve up to 10 percentage points higher accuracy than GPT-4o and Claude 3.5 Sonnet, while setting new state-of-the-art results on the SemEval14 benchmark. A single multilingual model maintains 87-91% accuracy across six languages without degrading English performance. We release ABSA-mix, a large-scale benchmark aggregating 17 public ABSA datasets across 92 domains.
Aspect Term Extraction (ATE) identifies aspect terms in review sentences, a key subtask of sentiment analysis. While most existing approaches use energy-intensive deep neural networks (DNNs) for ATE as sequence labeling, this paper proposes a more energy-efficient alternative using Spiking Neural Networks (SNNs). Using sparse activations and event-driven inferences, SNNs capture temporal dependencies between words, making them suitable for ATE. The proposed architecture, SpikeATE, employs ternary spiking neurons and direct spike training fine-tuned with pseudo-gradients. Evaluated on four benchmark SemEval datasets, SpikeATE achieves performance comparable to state-of-the-art DNNs with significantly lower energy consumption. This highlights the use of SNNs as a practical and sustainable choice for ATE tasks.
Despite remarkable progress in large language models, Urdu-a language spoken by over 230 million people-remains critically underrepresented in modern NLP systems. Existing multilingual models demonstrate poor performance on Urdu-specific tasks, struggling with the language's complex morphology, right-to-left Nastaliq script, and rich literary traditions. Even the base LLaMA-3.1 8B-Instruct model shows limited capability in generating fluent, contextually appropriate Urdu text. We introduce Qalb, an Urdu language model developed through a two-stage approach: continued pre-training followed by supervised fine-tuning. Starting from LLaMA 3.1 8B, we perform continued pre-training on a dataset of 1.97 billion tokens. This corpus comprises 1.84 billion tokens of diverse Urdu text-spanning news archives, classical and contemporary literature, government documents, and social media-combined with 140 million tokens of English Wikipedia data to prevent catastrophic forgetting. We then fine-tune the resulting model on the Alif Urdu-instruct dataset. Through extensive evaluation on Urdu-specific benchmarks, Qalb demonstrates substantial improvements, achieving a weighted average score of 90.34 and outperforming the previous state-of-the-art Alif-1.0-Instruct model (87.1) by 3.24 points, while also surpassing the base LLaMA-3.1 8B-Instruct model by 44.64 points. Qalb achieves state-of-the-art performance with comprehensive evaluation across seven diverse tasks including Classification, Sentiment Analysis, and Reasoning. Our results demonstrate that continued pre-training on diverse, high-quality language data, combined with targeted instruction fine-tuning, effectively adapts foundation models to low-resource languages.
Large Language Model (LLM) Agents are advancing quickly, with the increasing leveraging of LLM Agents to assist in development tasks such as code generation. While LLM Agents accelerate code generation, studies indicate they may introduce adverse effects on development. However, existing metrics solely measure pass rates, failing to reflect impacts on long-term maintainability and readability, and failing to capture human intuitive evaluations of PR. To increase the comprehensiveness of this problem, we investigate and evaluate the characteristics of LLM to know the pull requests' characteristics beyond the pass rate. We observe the code quality and maintainability within PRs based on code metrics to evaluate objective characteristics and developers' reactions to the pull requests from both humans and LLM's generation. Evaluation results indicate that LLM Agents frequently disregard code reuse opportunities, resulting in higher levels of redundancy compared to human developers. In contrast to the quality issues, our emotions analysis reveals that reviewers tend to express more neutral or positive emotions towards AI-generated contributions than human ones. This disconnect suggests that the surface-level plausibility of AI code masks redundancy, leading to the silent accumulation of technical debt in real-world development environments. Our research provides insights for improving human-AI collaboration.
Sentiment analysis focuses on identifying the emotional polarity expressed in textual data, typically categorized as positive, negative, or neutral. Hate speech detection, on the other hand, aims to recognize content that incites violence, discrimination, or hostility toward individuals or groups based on attributes such as race, gender, sexual orientation, or religion. Both tasks play a critical role in online content moderation by enabling the detection and mitigation of harmful or offensive material, thereby contributing to safer digital environments. In this study, we examine the performance of three transformer-based models: BERT-base-multilingual-cased, RoBERTa-base, and XLM-RoBERTa-base with the first eight layers frozen, for multilingual sentiment analysis and hate speech detection. The evaluation is conducted across five languages: English, Korean, Japanese, Chinese, and French. The models are compared using standard performance metrics, including accuracy, precision, recall, and F1-score. To enhance model interpretability and provide deeper insight into prediction behavior, we integrate the Local Interpretable Model-agnostic Explanations (LIME) framework, which highlights the contribution of individual words to the models decisions. By combining state-of-the-art transformer architectures with explainability techniques, this work aims to improve both the effectiveness and transparency of multilingual sentiment analysis and hate speech detection systems.
Multimodal sentiment analysis is a key technology in the fields of human-computer interaction and affective computing. Accurately recognizing human emotional states is crucial for facilitating smooth communication between humans and machines. Despite some progress in multimodal sentiment analysis research, numerous challenges remain. The first challenge is the limited and insufficiently rich features extracted from single modality data. Secondly, most studies focus only on the consistency of inter-modal feature information, neglecting the differences between features, resulting in inadequate feature information fusion. In this paper, we first extract multi-channel features to obtain more comprehensive feature information. We employ dual-channel features in both the visual and auditory modalities to enhance intra-modal feature representation. Secondly, we propose a symmetric mutual promotion (SMP) inter-modal feature fusion method. This method combines symmetric cross-modal attention mechanisms and self-attention mechanisms, where the cross-modal attention mechanism captures useful information from other modalities, and the self-attention mechanism models contextual information. This approach promotes the exchange of useful information between modalities, thereby strengthening inter-modal interactions. Furthermore, we integrate intra-modal features and inter-modal fused features, fully leveraging the complementarity of inter-modal feature information while considering feature information differences. Experiments conducted on two benchmark datasets demonstrate the effectiveness and superiority of our proposed method.
The widespread adoption of automatic sentiment and emotion classifiers makes it important to ensure that these tools perform reliably across different populations. Yet their reliability is typically assessed using benchmarks that rely on third-party annotators rather than the individuals experiencing the emotions themselves, potentially concealing systematic biases. In this paper, we use a unique, large-scale dataset of more than one million self-annotated posts and a pre-registered research design to investigate gender biases in emotion detection across 414 combinations of models and emotion-related classes. We find that across different types of automatic classifiers and various underlying emotions, error rates are consistently higher for texts authored by men compared to those authored by women. We quantify how this bias could affect results in downstream applications and show that current machine learning tools, including large language models, should be applied with caution when the gender composition of a sample is not known or variable. Our findings demonstrate that sentiment analysis is not yet a solved problem, especially in ensuring equitable model behaviour across demographic groups.