Multi-domain Multilingual Sentiment Analysis in Industry: Predicting Aspect-based Opinion Quadruples

This paper explores the design of an aspect-based sentiment analysis system using large language models (LLMs) for real-world use. We focus on quadruple opinion extraction -- identifying aspect categories, sentiment polarity, targets, and opinion expressions from text data across different domains and languages. Using internal datasets, we investigate whether a single fine-tuned model can effectively handle multiple domain-specific taxonomies simultaneously. We demonstrate that a combined multi-domain model achieves performance comparable to specialized single-domain models while reducing operational complexity. We also share lessons learned for handling non-extractive predictions and evaluating various failure modes when developing LLM-based systems for structured prediction tasks.

WorldView-Bench: A Benchmark for Evaluating Global Cultural Perspectives in Large Language Models

Large Language Models (LLMs) are predominantly trained and aligned in ways that reinforce Western-centric epistemologies and socio-cultural norms, leading to cultural homogenization and limiting their ability to reflect global civilizational plurality. Existing benchmarking frameworks fail to adequately capture this bias, as they rely on rigid, closed-form assessments that overlook the complexity of cultural inclusivity. To address this, we introduce WorldView-Bench, a benchmark designed to evaluate Global Cultural Inclusivity (GCI) in LLMs by analyzing their ability to accommodate diverse worldviews. Our approach is grounded in the Multiplex Worldview proposed by Senturk et al., which distinguishes between Uniplex models, reinforcing cultural homogenization, and Multiplex models, which integrate diverse perspectives. WorldView-Bench measures Cultural Polarization, the exclusion of alternative perspectives, through free-form generative evaluation rather than conventional categorical benchmarks. We implement applied multiplexity through two intervention strategies: (1) Contextually-Implemented Multiplex LLMs, where system prompts embed multiplexity principles, and (2) Multi-Agent System (MAS)-Implemented Multiplex LLMs, where multiple LLM agents representing distinct cultural perspectives collaboratively generate responses. Our results demonstrate a significant increase in Perspectives Distribution Score (PDS) entropy from 13% at baseline to 94% with MAS-Implemented Multiplex LLMs, alongside a shift toward positive sentiment (67.7%) and enhanced cultural balance. These findings highlight the potential of multiplex-aware AI evaluation in mitigating cultural bias in LLMs, paving the way for more inclusive and ethically aligned AI systems.

Tales of the 2025 Los Angeles Fire: Hotwash for Public Health Concerns in Reddit via LLM-Enhanced Topic Modeling

Wildfires have become increasingly frequent, irregular, and severe in recent years. Understanding how affected populations perceive and respond during wildfire crises is critical for timely and empathetic disaster response. Social media platforms offer a crowd-sourced channel to capture evolving public discourse, providing hyperlocal information and insight into public sentiment. This study analyzes Reddit discourse during the 2025 Los Angeles wildfires, spanning from the onset of the disaster to full containment. We collect 385 posts and 114,879 comments related to the Palisades and Eaton fires. We adopt topic modeling methods to identify the latent topics, enhanced by large language models (LLMs) and human-in-the-loop (HITL) refinement. Furthermore, we develop a hierarchical framework to categorize latent topics, consisting of two main categories, Situational Awareness (SA) and Crisis Narratives (CN). The volume of SA category closely aligns with real-world fire progressions, peaking within the first 2-5 days as the fires reach the maximum extent. The most frequent co-occurring category set of public health and safety, loss and damage, and emergency resources expands on a wide range of health-related latent topics, including environmental health, occupational health, and one health. Grief signals and mental health risks consistently accounted for 60 percentage and 40 percentage of CN instances, respectively, with the highest total volume occurring at night. This study contributes the first annotated social media dataset on the 2025 LA fires, and introduces a scalable multi-layer framework that leverages topic modeling for crisis discourse analysis. By identifying persistent public health concerns, our results can inform more empathetic and adaptive strategies for disaster response, public health communication, and future research in comparable climate-related disaster events.

Comparative sentiment analysis of public perception: Monkeypox vs. COVID-19 behavioral insights

The emergence of global health crises, such as COVID-19 and Monkeypox (mpox), has underscored the importance of understanding public sentiment to inform effective public health strategies. This study conducts a comparative sentiment analysis of public perceptions surrounding COVID-19 and mpox by leveraging extensive datasets of 147,475 and 106,638 tweets, respectively. Advanced machine learning models, including Logistic Regression, Naive Bayes, RoBERTa, DistilRoBERTa and XLNet, were applied to perform sentiment classification, with results indicating key trends in public emotion and discourse. The analysis highlights significant differences in public sentiment driven by disease characteristics, media representation, and pandemic fatigue. Through the lens of sentiment polarity and thematic trends, this study offers valuable insights into tailoring public health messaging, mitigating misinformation, and fostering trust during concurrent health crises. The findings contribute to advancing sentiment analysis applications in public health informatics, setting the groundwork for enhanced real-time monitoring and multilingual analysis in future research.

Concept-Level Explainability for Auditing & Steering LLM Responses

As large language models (LLMs) become widely deployed, concerns about their safety and alignment grow. An approach to steer LLM behavior, such as mitigating biases or defending against jailbreaks, is to identify which parts of a prompt influence specific aspects of the model's output. Token-level attribution methods offer a promising solution, but still struggle in text generation, explaining the presence of each token in the output separately, rather than the underlying semantics of the entire LLM response. We introduce ConceptX, a model-agnostic, concept-level explainability method that identifies the concepts, i.e., semantically rich tokens in the prompt, and assigns them importance based on the outputs' semantic similarity. Unlike current token-level methods, ConceptX also offers to preserve context integrity through in-place token replacements and supports flexible explanation goals, e.g., gender bias. ConceptX enables both auditing, by uncovering sources of bias, and steering, by modifying prompts to shift the sentiment or reduce the harmfulness of LLM responses, without requiring retraining. Across three LLMs, ConceptX outperforms token-level methods like TokenSHAP in both faithfulness and human alignment. Steering tasks boost sentiment shift by 0.252 versus 0.131 for random edits and lower attack success rates from 0.463 to 0.242, outperforming attribution and paraphrasing baselines. While prompt engineering and self-explaining methods sometimes yield safer responses, ConceptX offers a transparent and faithful alternative for improving LLM safety and alignment, demonstrating the practical value of attribution-based explainability in guiding LLM behavior.

Dynamic Domain Information Modulation Algorithm for Multi-domain Sentiment Analysis

Multi-domain sentiment classification aims to mitigate poor performance models due to the scarcity of labeled data in a single domain, by utilizing data labeled from various domains. A series of models that jointly train domain classifiers and sentiment classifiers have demonstrated their advantages, because domain classification helps generate necessary information for sentiment classification. Intuitively, the importance of sentiment classification tasks is the same in all domains for multi-domain sentiment classification; but domain classification tasks are different because the impact of domain information on sentiment classification varies across different fields; this can be controlled through adjustable weights or hyper parameters. However, as the number of domains increases, existing hyperparameter optimization algorithms may face the following challenges: (1) tremendous demand for computing resources, (2) convergence problems, and (3) high algorithm complexity. To efficiently generate the domain information required for sentiment classification in each domain, we propose a dynamic information modulation algorithm. Specifically, the model training process is divided into two stages. In the first stage, a shared hyperparameter, which would control the proportion of domain classification tasks across all fields, is determined. In the second stage, we introduce a novel domain-aware modulation algorithm to adjust the domain information contained in the input text, which is then calculated based on a gradient-based and loss-based method. In summary, experimental results on a public sentiment analysis dataset containing 16 domains prove the superiority of the proposed method.

Development of a WAZOBIA-Named Entity Recognition System

Named Entity Recognition NER is very crucial for various natural language processing applications, including information extraction, machine translation, and sentiment analysis. Despite the ever-increasing interest in African languages within computational linguistics, existing NER systems focus mainly on English, European, and a few other global languages, leaving a significant gap for under-resourced languages. This research presents the development of a WAZOBIA-NER system tailored for the three most prominent Nigerian languages: Hausa, Yoruba, and Igbo. This research begins with a comprehensive compilation of annotated datasets for each language, addressing data scarcity and linguistic diversity challenges. Exploring the state-of-the-art machine learning technique, Conditional Random Fields (CRF) and deep learning models such as Bidirectional Long Short-Term Memory (BiLSTM), Bidirectional Encoder Representation from Transformers (Bert) and fine-tune with a Recurrent Neural Network (RNN), the study evaluates the effectiveness of these approaches in recognizing three entities: persons, organizations, and locations. The system utilizes optical character recognition (OCR) technology to convert textual images into machine-readable text, thereby enabling the Wazobia system to accept both input text and textual images for extraction purposes. The system achieved a performance of 0.9511 in precision, 0.9400 in recall, 0.9564 in F1-score, and 0.9301 in accuracy. The model's evaluation was conducted across three languages, with precision, recall, F1-score, and accuracy as key assessment metrics. The Wazobia-NER system demonstrates that it is feasible to build robust NER tools for under-resourced African languages using current NLP frameworks and transfer learning.

Evaluating Financial Sentiment Analysis with Annotators Instruction Assisted Prompting: Enhancing Contextual Interpretation and Stock Prediction Accuracy

Financial sentiment analysis (FSA) presents unique challenges to LLMs that surpass those in typical sentiment analysis due to the nuanced language used in financial contexts. The prowess of these models is often undermined by the inherent subjectivity of sentiment classifications in existing benchmark datasets like Financial Phrasebank. These datasets typically feature undefined sentiment classes that reflect the highly individualized perspectives of annotators, leading to significant variability in annotations. This variability results in an unfair expectation for LLMs during benchmarking, where they are tasked to conjecture the subjective viewpoints of human annotators without sufficient context. In this paper, we introduce the Annotators' Instruction Assisted Prompt, a novel evaluation prompt designed to redefine the task definition of FSA for LLMs. By integrating detailed task instructions originally intended for human annotators into the LLMs' prompt framework, AIAP aims to standardize the understanding of sentiment across both human and machine interpretations, providing a fair and context-rich foundation for sentiment analysis. We utilize a new dataset, WSBS, derived from the WallStreetBets subreddit to demonstrate how AIAP significantly enhances LLM performance by aligning machine operations with the refined task definitions. Experimental results demonstrate that AIAP enhances LLM performance significantly, with improvements up to 9.08. This context-aware approach not only yields incremental gains in performance but also introduces an innovative sentiment-indexing method utilizing model confidence scores. This method enhances stock price prediction models and extracts more value from the financial sentiment analysis, underscoring the significance of WSB as a critical source of financial text. Our research offers insights into both improving FSA through better evaluation methods.

Estimating Quality in Therapeutic Conversations: A Multi-Dimensional Natural Language Processing Framework

Engagement between client and therapist is a critical determinant of therapeutic success. We propose a multi-dimensional natural language processing (NLP) framework that objectively classifies engagement quality in counseling sessions based on textual transcripts. Using 253 motivational interviewing transcripts (150 high-quality, 103 low-quality), we extracted 42 features across four domains: conversational dynamics, semantic similarity as topic alignment, sentiment classification, and question detection. Classifiers, including Random Forest (RF), Cat-Boost, and Support Vector Machines (SVM), were hyperparameter tuned and trained using a stratified 5-fold cross-validation and evaluated on a holdout test set. On balanced (non-augmented) data, RF achieved the highest classification accuracy (76.7%), and SVM achieved the highest AUC (85.4%). After SMOTE-Tomek augmentation, performance improved significantly: RF achieved up to 88.9% accuracy, 90.0% F1-score, and 94.6% AUC, while SVM reached 81.1% accuracy, 83.1% F1-score, and 93.6% AUC. The augmented data results reflect the potential of the framework in future larger-scale applications. Feature contribution revealed conversational dynamics and semantic similarity between clients and therapists were among the top contributors, led by words uttered by the client (mean and standard deviation). The framework was robust across the original and augmented datasets and demonstrated consistent improvements in F1 scores and recall. While currently text-based, the framework supports future multimodal extensions (e.g., vocal tone, facial affect) for more holistic assessments. This work introduces a scalable, data-driven method for evaluating engagement quality of the therapy session, offering clinicians real-time feedback to enhance the quality of both virtual and in-person therapeutic interactions.

Multimodal Sentiment Analysis on CMU-MOSEI Dataset using Transformer-based Models

This project performs multimodal sentiment analysis using the CMU-MOSEI dataset, using transformer-based models with early fusion to integrate text, audio, and visual modalities. We employ BERT-based encoders for each modality, extracting embeddings that are concatenated before classification. The model achieves strong performance, with 97.87\% 7-class accuracy and a 0.9682 F1-score on the test set, demonstrating the effectiveness of early fusion in capturing cross-modal interactions. The training utilized Adam optimization (lr=1e-4), dropout (0.3), and early stopping to ensure generalization and robustness. Results highlight the superiority of transformer architectures in modeling multimodal sentiment, with a low MAE (0.1060) indicating precise sentiment intensity prediction. Future work may compare fusion strategies or enhance interpretability. This approach utilizes multimodal learning by effectively combining linguistic, acoustic, and visual cues for sentiment analysis.