From Synthetic to Native: Benchmarking Multilingual Intent Classification in Logistics Customer Service

Multilingual intent classification is central to customer-service systems on global logistics platforms, where models must process noisy user queries across languages and hierarchical label spaces. Yet most existing multilingual benchmarks rely on machine-translated text, which is typically cleaner and more standardized than native customer requests and can therefore overestimate real-world robustness. We present a public benchmark for hierarchical multilingual intent classification constructed from real logistics customer-service logs. The dataset contains approximately 30K de-identified, stand-alone user queries curated from 600K historical records through filtering, LLM-assisted quality control, and human verification, and is organized into a two-level taxonomy with 13 parent and 17 leaf intents. English, Spanish, and Arabic are included as seen languages, while Indonesian, Chinese, and additional test-only languages support zero-shot evaluation. To directly measure the gap between synthetic and real evaluation, we provide paired native and machine-translated test sets and benchmark multilingual encoders, embedding models, and small language models under flat and hierarchical protocols. Results show that translated test sets substantially overestimate performance on noisy native queries, especially for long-tail intents and cross-lingual transfer, underscoring the need for more realistic multilingual intent benchmarks.

SozKZ: Training Efficient Small Language Models for Kazakh from Scratch

Kazakh, a Turkic language spoken by over 22 million people, remains underserved by existing multilingual language models, which allocate minimal capacity to low-resource languages and employ tokenizers ill-suited to agglutinative morphology. We present SozKZ, a family of Llama-architecture language models (50M-600M parameters) trained entirely from scratch on 9 billion tokens of Kazakh text with a dedicated 50K BPE tokenizer. We evaluate all models on three Kazakh benchmarks -- multiple-choice cultural QA, reading comprehension (Belebele), and topic classification (SIB-200) -- alongside five multilingual baselines ranging from 500M to 3B parameters. Our 600M model achieves 30.3% accuracy on Kazakh cultural QA, approaching the 32.0% of Llama-3.2-1B (2x larger), and 25.5% on SIB-200 topic classification, surpassing all evaluated multilingual models up to 2B parameters. We observe consistent scaling from 50M to 600M, with MC QA accuracy rising from 22.8% to 30.3%, suggesting that further scaling remains beneficial. These results demonstrate that small, dedicated models trained from scratch with a language-appropriate tokenizer offer a viable path for low-resource language technology, achieving competitive performance at a fraction of the computational cost. All models and the tokenizer are released under open licenses.

MzansiText and MzansiLM: An Open Corpus and Decoder-Only Language Model for South African Languages

Decoder-only language models can be adapted to diverse tasks through instruction finetuning, but the extent to which this generalizes at small scale for low-resource languages remains unclear. We focus on the languages of South Africa, where we are not aware of a publicly available decoder-only model that explicitly targets all eleven official written languages, nine of which are low-resource. We introduce MzansiText, a curated multilingual pretraining corpus with a reproducible filtering pipeline, and MzansiLM, a 125M-parameter language model trained from scratch. We evaluate MzansiLM on natural language understanding and generation using three adaptation regimes: monolingual task-specific finetuning, multilingual task-specific finetuning, and general multi-task instruction finetuning. Monolingual task-specific finetuning achieves strong performance on data-to-text generation, reaching 20.65 BLEU on isiXhosa and competing with encoder-decoder baselines over ten times larger. Multilingual task-specific finetuning benefits closely related languages on topic classification, achieving 78.5% macro-F1 on isiXhosa news classification. While MzansiLM adapts effectively to supervised NLU and NLG tasks, few-shot reasoning remains challenging at this model size, with performance near chance even for much larger decoder-only models. We release MzansiText and MzansiLM to provide a reproducible decoder-only baseline and clear guidance on adaptation strategies for South African languages at small scale.

Long-Context Encoder Models for Polish Language Understanding

While decoder-only Large Language Models (LLMs) have recently dominated the NLP landscape, encoder-only architectures remain a cost-effective and parameter-efficient standard for discriminative tasks. However, classic encoders like BERT are limited by a short context window, which is insufficient for processing long documents. In this paper, we address this limitation for the Polish by introducing a high-quality Polish model capable of processing sequences of up to 8192 tokens. The model was developed by employing a two-stage training procedure that involves positional embedding adaptation and full parameter continuous pre-training. Furthermore, we propose compressed model variants trained via knowledge distillation. The models were evaluated on 25 tasks, including the KLEJ benchmark, a newly introduced financial task suite (FinBench), and other classification and regression tasks, specifically those requiring long-document understanding. The results demonstrate that our model achieves the best average performance among Polish and multilingual models, significantly outperforming competitive solutions in long-context tasks while maintaining comparable quality on short texts.

MUTEX: Leveraging Multilingual Transformers and Conditional Random Fields for Enhanced Urdu Toxic Span Detection

Urdu toxic span detection remains limited because most existing systems rely on sentence-level classification and fail to identify the specific toxic spans within those text. It is further exacerbated by the multiple factors i.e. lack of token-level annotated resources, linguistic complexity of Urdu, frequent code-switching, informal expressions, and rich morphological variations. In this research, we propose MUTEX: a multilingual transformer combined with conditional random fields (CRF) for Urdu toxic span detection framework that uses manually annotated token-level toxic span dataset to improve performance and interpretability. MUTEX uses XLM RoBERTa with CRF layer to perform sequence labeling and is tested on multi-domain data extracted from social media, online news, and YouTube reviews using token-level F1 to evaluate fine-grained span detection. The results indicate that MUTEX achieves 60% token-level F1 score that is the first supervised baseline for Urdu toxic span detection. Further examination reveals that transformer-based models are more effective at implicitly capturing the contextual toxicity and are able to address the issues of code-switching and morphological variation than other models.

FEAST: Retrieval-Augmented Multi-Hierarchical Food Classification for the FoodEx2 System

Hierarchical text classification (HTC) and extreme multi-label classification (XML) tasks face compounded challenges from complex label interdependencies, data sparsity, and extreme output dimensions. These challenges are exemplified in the European Food Safety Authority's FoodEx2 system-a standardized food classification framework essential for food consumption monitoring and contaminant exposure assessment across Europe. FoodEx2 coding transforms natural language food descriptions into a set of codes from multiple standardized hierarchies, but faces implementation barriers due to its complex structure. Given a food description (e.g., "organic yogurt''), the system identifies its base term ("yogurt''), all the applicable facet categories (e.g., "production method''), and then, every relevant facet descriptors to each category (e.g., "organic production''). While existing models perform adequately on well-balanced and semantically dense hierarchies, no work has been applied on the practical constraints imposed by the FoodEx2 system. The limited literature addressing such real-world scenarios further compounds these challenges. We propose FEAST (Food Embedding And Semantic Taxonomy), a novel retrieval-augmented framework that decomposes FoodEx2 classification into a three-stage approach: (1) base term identification, (2) multi-label facet prediction, and (3) facet descriptor assignment. By leveraging the system's hierarchical structure to guide training and performing deep metric learning, FEASTlearns discriminative embeddings that mitigate data sparsity and improve generalization on rare and fine-grained labels. Evaluated on the multilingual FoodEx2 benchmark, FEAST outperforms the prior European's CNN baseline F1 scores by 12-38 % on rare classes.

Enhancing Multilingual Embeddings via Multi-Way Parallel Text Alignment

Multilingual pretraining typically lacks explicit alignment signals, leading to suboptimal cross-lingual alignment in the representation space. In this work, we show that training standard pretrained models for cross-lingual alignment with a multi-way parallel corpus in a diverse pool of languages can substantially improve multilingual and cross-lingual representations for NLU tasks. We construct a multi-way parallel dataset using translations of English text from an off-the-shelf NMT model for a pool of six target languages and achieve strong cross-lingual alignment through contrastive learning. This leads to substantial performance gains across both seen and unseen languages for multiple tasks from the MTEB benchmark evaluated for XLM-Roberta and multilingual BERT base models. Using a multi-way parallel corpus for contrastive training yields substantial gains on bitext mining (21.3%), semantic similarity (5.3%), and classification (28.4%) compared to English-centric (En-X) bilingually parallel data, where X is sampled from a pool of multiple target languages. Furthermore, finetuning mE5 model on a small dataset with multi-way parallelism significantly improves bitext mining compared to one without, underscoring the importance of multi-way cross-lingual supervision even for models already pretrained for high-quality sentence embeddings.

Evaluating Cross-Lingual Classification Approaches Enabling Topic Discovery for Multilingual Social Media Data

Analysing multilingual social media discourse remains a major challenge in natural language processing, particularly when large-scale public debates span across diverse languages. This study investigates how different approaches for cross-lingual text classification can support reliable analysis of global conversations. Using hydrogen energy as a case study, we analyse a decade-long dataset of over nine million tweets in English, Japanese, Hindi, and Korean (2013--2022) for topic discovery. The online keyword-driven data collection results in a significant amount of irrelevant content. We explore four approaches to filter relevant content: (1) translating English annotated data into target languages for building language-specific models for each target language, (2) translating unlabelled data appearing from all languages into English for creating a single model based on English annotations, (3) applying English fine-tuned multilingual transformers directly to each target language data, and (4) a hybrid strategy that combines translated annotations with multilingual training. Each approach is evaluated for its ability to filter hydrogen-related tweets from noisy keyword-based collections. Subsequently, topic modeling is performed to extract dominant themes within the relevant subsets. The results highlight key trade-offs between translation and multilingual approaches, offering actionable insights into optimising cross-lingual pipelines for large-scale social media analysis.

MAEB: Massive Audio Embedding Benchmark

We introduce the Massive Audio Embedding Benchmark (MAEB), a large-scale benchmark covering 30 tasks across speech, music, environmental sounds, and cross-modal audio-text reasoning in 100+ languages. We evaluate 50+ models and find that no single model dominates across all tasks: contrastive audio-text models excel at environmental sound classification (e.g., ESC50) but score near random on multilingual speech tasks (e.g., SIB-FLEURS), while speech-pretrained models show the opposite pattern. Clustering remains challenging for all models, with even the best-performing model achieving only modest results. We observe that models excelling on acoustic understanding often perform poorly on linguistic tasks, and vice versa. We also show that the performance of audio encoders on MAEB correlates highly with their performance when used in audio large language models. MAEB is derived from MAEB+, a collection of 98 tasks. MAEB is designed to maintain task diversity while reducing evaluation cost, and it integrates into the MTEB ecosystem for unified evaluation across text, image, and audio modalities. We release MAEB and all 98 tasks along with code and a leaderboard at https://github.com/embeddings-benchmark/mteb.

MultiCW: A Large-Scale Balanced Benchmark Dataset for Training Robust Check-Worthiness Detection Models

Large Language Models (LLMs) are beginning to reshape how media professionals verify information, yet automated support for detecting check-worthy claims a key step in the fact-checking process remains limited. We introduce the Multi-Check-Worthy (MultiCW) dataset, a balanced multilingual benchmark for check-worthy claim detection spanning 16 languages, 7 topical domains, and 2 writing styles. It consists of 123,722 samples, evenly distributed between noisy (informal) and structured (formal) texts, with balanced representation of check-worthy and non-check-worthy classes across all languages. To probe robustness, we also introduce an equally balanced out-of-distribution evaluation set of 27,761 samples in 4 additional languages. To provide baselines, we benchmark 3 common fine-tuned multilingual transformers against a diverse set of 15 commercial and open LLMs under zero-shot settings. Our findings show that fine-tuned models consistently outperform zero-shot LLMs on claim classification and show strong out-of-distribution generalization across languages, domains, and styles. MultiCW provides a rigorous multilingual resource for advancing automated fact-checking and enables systematic comparisons between fine-tuned models and cutting-edge LLMs on the check-worthy claim detection task.