Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision Making

AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject experiments, we explore whether and how the provision of {second opinions} may affect decision-makers' behavior and performance in AI-assisted decision-making. We find that if both the AI model's decision recommendation and a second opinion are always presented together, decision-makers reduce their over-reliance on AI while increase their under-reliance on AI, regardless whether the second opinion is generated by a peer or another AI model. However, if decision-makers have the control to decide when to solicit a peer's second opinion, we find that their active solicitations of second opinions have the potential to mitigate over-reliance on AI without inducing increased under-reliance in some cases. We conclude by discussing the implications of our findings for promoting effective human-AI collaborations in decision-making.

Decoding AI's Nudge: A Unified Framework to Predict Human Behavior in AI-assisted Decision Making

With the rapid development of AI-based decision aids, different forms of AI assistance have been increasingly integrated into the human decision making processes. To best support humans in decision making, it is essential to quantitatively understand how diverse forms of AI assistance influence humans' decision making behavior. To this end, much of the current research focuses on the end-to-end prediction of human behavior using ``black-box'' models, often lacking interpretations of the nuanced ways in which AI assistance impacts the human decision making process. Meanwhile, methods that prioritize the interpretability of human behavior predictions are often tailored for one specific form of AI assistance, making adaptations to other forms of assistance difficult. In this paper, we propose a computational framework that can provide an interpretable characterization of the influence of different forms of AI assistance on decision makers in AI-assisted decision making. By conceptualizing AI assistance as the ``{\em nudge}'' in human decision making processes, our approach centers around modelling how different forms of AI assistance modify humans' strategy in weighing different information in making their decisions. Evaluations on behavior data collected from real human decision makers show that the proposed framework outperforms various baselines in accurately predicting human behavior in AI-assisted decision making. Based on the proposed framework, we further provide insights into how individuals with different cognitive styles are nudged by AI assistance differently.

PEARL: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers

Powerful large language models have facilitated the development of writing assistants that promise to significantly improve the quality and efficiency of composition and communication. However, a barrier to effective assistance is the lack of personalization in LLM outputs to the author's communication style and specialized knowledge. In this paper, we address this challenge by proposing PEARL, a retrieval-augmented LLM writing assistant personalized with a generation-calibrated retriever. Our retriever is trained to select historic user-authored documents for prompt augmentation, such that they are likely to best personalize LLM generations for a user request. We propose two key novelties for training our retriever: 1) A training data selection method that identifies user requests likely to benefit from personalization and documents that provide that benefit; and 2) A scale-calibrating KL-divergence objective that ensures that our retriever closely tracks the benefit of a document for personalized generation. We demonstrate the effectiveness of PEARL in generating personalized workplace social media posts and Reddit comments. Finally, we showcase the potential of a generation-calibrated retriever to double as a performance predictor and further improve low-quality generations via LLM chaining.

Synthetic Data Generation with Large Language Models for Text Classification: Potential and Limitations

The collection and curation of high-quality training data is crucial for developing text classification models with superior performance, but it is often associated with significant costs and time investment. Researchers have recently explored using large language models (LLMs) to generate synthetic datasets as an alternative approach. However, the effectiveness of the LLM-generated synthetic data in supporting model training is inconsistent across different classification tasks. To better understand factors that moderate the effectiveness of the LLM-generated synthetic data, in this study, we look into how the performance of models trained on these synthetic data may vary with the subjectivity of classification. Our results indicate that subjectivity, at both the task level and instance level, is negatively associated with the performance of the model trained on synthetic data. We conclude by discussing the implications of our work on the potential and limitations of leveraging LLM for synthetic data generation.