Classist Tools: Social Class Correlates with Performance in NLP

Since the foundational work of William Labov on the social stratification of language (Labov, 1964), linguistics has made concentrated efforts to explore the links between sociodemographic characteristics and language production and perception. But while there is strong evidence for socio-demographic characteristics in language, they are infrequently used in Natural Language Processing (NLP). Age and gender are somewhat well represented, but Labov's original target, socioeconomic status, is noticeably absent. And yet it matters. We show empirically that NLP disadvantages less-privileged socioeconomic groups. We annotate a corpus of 95K utterances from movies with social class, ethnicity and geographical language variety and measure the performance of NLP systems on three tasks: language modelling, automatic speech recognition, and grammar error correction. We find significant performance disparities that can be attributed to socioeconomic status as well as ethnicity and geographical differences. With NLP technologies becoming ever more ubiquitous and quotidian, they must accommodate all language varieties to avoid disadvantaging already marginalised groups. We argue for the inclusion of socioeconomic class in future language technologies.

Impoverished Language Technology: The Lack of (Social) Class in NLP

Since Labov's (1964) foundational work on the social stratification of language, linguistics has dedicated concerted efforts towards understanding the relationships between socio-demographic factors and language production and perception. Despite the large body of evidence identifying significant relationships between socio-demographic factors and language production, relatively few of these factors have been investigated in the context of NLP technology. While age and gender are well covered, Labov's initial target, socio-economic class, is largely absent. We survey the existing Natural Language Processing (NLP) literature and find that only 20 papers even mention socio-economic status. However, the majority of those papers do not engage with class beyond collecting information of annotator-demographics. Given this research lacuna, we provide a definition of class that can be operationalised by NLP researchers, and argue for including socio-economic class in future language technologies.

Subjective $\textit{Isms}$? On the Danger of Conflating Hate and Offence in Abusive Language Detection

Natural language processing research has begun to embrace the notion of annotator subjectivity, motivated by variations in labelling. This approach understands each annotator's view as valid, which can be highly suitable for tasks that embed subjectivity, e.g., sentiment analysis. However, this construction may be inappropriate for tasks such as hate speech detection, as it affords equal validity to all positions on e.g., sexism or racism. We argue that the conflation of hate and offence can invalidate findings on hate speech, and call for future work to be situated in theory, disentangling hate from its orthogonal concept, offence.

Zero-shot Sentiment Analysis in Low-Resource Languages Using a Multilingual Sentiment Lexicon

Improving multilingual language models capabilities in low-resource languages is generally difficult due to the scarcity of large-scale data in those languages. In this paper, we relax the reliance on texts in low-resource languages by using multilingual lexicons in pretraining to enhance multilingual capabilities. Specifically, we focus on zero-shot sentiment analysis tasks across 34 languages, including 6 high/medium-resource languages, 25 low-resource languages, and 3 code-switching datasets. We demonstrate that pretraining using multilingual lexicons, without using any sentence-level sentiment data, achieves superior zero-shot performance compared to models fine-tuned on English sentiment datasets, and large language models like GPT--3.5, BLOOMZ, and XGLM. These findings are observable for unseen low-resource languages to code-mixed scenarios involving high-resource languages.

Bound by the Bounty: Collaboratively Shaping Evaluation Processes for Queer AI Harms

Bias evaluation benchmarks and dataset and model documentation have emerged as central processes for assessing the biases and harms of artificial intelligence (AI) systems. However, these auditing processes have been criticized for their failure to integrate the knowledge of marginalized communities and consider the power dynamics between auditors and the communities. Consequently, modes of bias evaluation have been proposed that engage impacted communities in identifying and assessing the harms of AI systems (e.g., bias bounties). Even so, asking what marginalized communities want from such auditing processes has been neglected. In this paper, we ask queer communities for their positions on, and desires from, auditing processes. To this end, we organized a participatory workshop to critique and redesign bias bounties from queer perspectives. We found that when given space, the scope of feedback from workshop participants goes far beyond what bias bounties afford, with participants questioning the ownership, incentives, and efficacy of bounties. We conclude by advocating for community ownership of bounties and complementing bounties with participatory processes (e.g., co-creation).

Evaluating the Social Impact of Generative AI Systems in Systems and Society

Generative AI systems across modalities, ranging from text, image, audio, and video, have broad social impacts, but there exists no official standard for means of evaluating those impacts and which impacts should be evaluated. We move toward a standard approach in evaluating a generative AI system for any modality, in two overarching categories: what is able to be evaluated in a base system that has no predetermined application and what is able to be evaluated in society. We describe specific social impact categories and how to approach and conduct evaluations in the base technical system, then in people and society. Our framework for a base system defines seven categories of social impact: bias, stereotypes, and representational harms; cultural values and sensitive content; disparate performance; privacy and data protection; financial costs; environmental costs; and data and content moderation labor costs. Suggested methods for evaluation apply to all modalities and analyses of the limitations of existing evaluations serve as a starting point for necessary investment in future evaluations. We offer five overarching categories for what is able to be evaluated in society, each with their own subcategories: trustworthiness and autonomy; inequality, marginalization, and violence; concentration of authority; labor and creativity; and ecosystem and environment. Each subcategory includes recommendations for mitigating harm. We are concurrently crafting an evaluation repository for the AI research community to contribute existing evaluations along the given categories. This version will be updated following a CRAFT session at ACM FAccT 2023.

Mirages: On Anthropomorphism in Dialogue Systems

Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism is inevitable, conscious and unconscious design choices can guide users to personify them to varying degrees. Encouraging users to relate to automated systems as if they were human can lead to transparency and trust issues, and high risk scenarios caused by over-reliance on their outputs. As a result, natural language processing researchers have begun to investigate factors that induce personification and develop resources to mitigate such effects. However, these efforts are fragmented, and many aspects of anthropomorphism have yet to be considered. In this paper, we discuss the linguistic factors that contribute to the anthropomorphism of dialogue systems and the harms that can arise, arguing that it can reinforce stereotypes of gender roles and notions of acceptable language. We recommend that future efforts towards developing dialogue systems take particular care in their design, development, release, and description; and attend to the many linguistic cues that can elicit personification by users.

Thorny Roses: Investigating the Dual Use Dilemma in Natural Language Processing

Dual use, the intentional, harmful reuse of technology and scientific artefacts, is a problem yet to be well-defined within the context of Natural Language Processing (NLP). However, as NLP technologies continue to advance and become increasingly widespread in society, their inner workings have become increasingly opaque. Therefore, understanding dual use concerns and potential ways of limiting them is critical to minimising the potential harms of research and development. In this paper, we conduct a survey of NLP researchers and practitioners to understand the depth and their perspective of the problem as well as to assess existing available support. Based on the results of our survey, we offer a definition of dual use that is tailored to the needs of the NLP community. The survey revealed that a majority of researchers are concerned about the potential dual use of their research but only take limited action toward it. In light of the survey results, we discuss the current state and potential means for mitigating dual use in NLP and propose a checklist that can be integrated into existing conference ethics-frameworks, e.g., the ACL ethics checklist.

Queer In AI: A Case Study in Community-Led Participatory AI

We present Queer in AI as a case study for community-led participatory design in AI. We examine how participatory design and intersectional tenets started and shaped this community's programs over the years. We discuss different challenges that emerged in the process, look at ways this organization has fallen short of operationalizing participatory and intersectional principles, and then assess the organization's impact. Queer in AI provides important lessons and insights for practitioners and theorists of participatory methods broadly through its rejection of hierarchy in favor of decentralization, success at building aid and programs by and for the queer community, and effort to change actors and institutions outside of the queer community. Finally, we theorize how communities like Queer in AI contribute to the participatory design in AI more broadly by fostering cultures of participation in AI, welcoming and empowering marginalized participants, critiquing poor or exploitative participatory practices, and bringing participation to institutions outside of individual research projects. Queer in AI's work serves as a case study of grassroots activism and participatory methods within AI, demonstrating the potential of community-led participatory methods and intersectional praxis, while also providing challenges, case studies, and nuanced insights to researchers developing and using participatory methods.