A Controllable QA-based Framework for Decontextualization

Many real-world applications require surfacing extracted snippets to users, whether motivated by assistive tools for literature surveys or document cross-referencing, or needs to mitigate and recover from model generated inaccuracies., Yet, these passages can be difficult to consume when divorced from their original document context. In this work, we explore the limits of LLMs to perform decontextualization of document snippets in user-facing scenarios, focusing on two real-world settings - question answering and citation context previews for scientific documents. We propose a question-answering framework for decontextualization that allows for better handling of user information needs and preferences when determining the scope of rewriting. We present results showing state-of-the-art LLMs under our framework remain competitive with end-to-end approaches. We also explore incorporating user preferences into the system, finding our framework allows for controllability.

In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Making

The current literature on AI-advised decision making -- involving explainable AI systems advising human decision makers -- presents a series of inconclusive and confounding results. To synthesize these findings, we propose a simple theory that elucidates the frequent failure of AI explanations to engender appropriate reliance and complementary decision making performance. We argue explanations are only useful to the extent that they allow a human decision maker to verify the correctness of an AI's prediction, in contrast to other desiderata, e.g., interpretability or spelling out the AI's reasoning process. Prior studies find in many decision making contexts AI explanations do not facilitate such verification. Moreover, most contexts fundamentally do not allow verification, regardless of explanation method. We conclude with a discussion of potential approaches for more effective explainable AI-advised decision making and human-AI collaboration.

The Semantic Reader Project: Augmenting Scholarly Documents through AI-Powered Interactive Reading Interfaces

Scholarly publications are key to the transfer of knowledge from scholars to others. However, research papers are information-dense, and as the volume of the scientific literature grows, the need for new technology to support the reading process grows. In contrast to the process of finding papers, which has been transformed by Internet technology, the experience of reading research papers has changed little in decades. The PDF format for sharing research papers is widely used due to its portability, but it has significant downsides including: static content, poor accessibility for low-vision readers, and difficulty reading on mobile devices. This paper explores the question "Can recent advances in AI and HCI power intelligent, interactive, and accessible reading interfaces -- even for legacy PDFs?" We describe the Semantic Reader Project, a collaborative effort across multiple institutions to explore automatic creation of dynamic reading interfaces for research papers. Through this project, we've developed ten research prototype interfaces and conducted usability studies with more than 300 participants and real-world users showing improved reading experiences for scholars. We've also released a production reading interface for research papers that will incorporate the best features as they mature. We structure this paper around challenges scholars and the public face when reading research papers -- Discovery, Efficiency, Comprehension, Synthesis, and Accessibility -- and present an overview of our progress and remaining open challenges.

Augmenting Scientific Papers with Just-in-Time, Position-Sensitive Definitions of Terms and Symbols

Despite the central importance of research papers to scientific progress, they can be difficult to read. Comprehension is often stymied when the information needed to understand a passage resides somewhere else: in another section, or in another paper. In this work, we envision how interfaces can bring definitions of technical terms and symbols to readers when and where they need them most. We introduce ScholarPhi, an augmented reading interface with four novel features: (1) tooltips that surface position-sensitive definitions from elsewhere in a paper, (2) a filter over the paper that "declutters" it to reveal how the term or symbol is used across the paper, (3) automatic equation diagrams that expose multiple definitions in parallel, and (4) an automatically generated glossary of important terms and symbols. A usability study showed that the tool helps researchers of all experience levels read papers. Furthermore, researchers were eager to have ScholarPhi's definitions available to support their everyday reading.

Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance

Increasingly, organizations are pairing humans with AI systems to improve decision-making and reducing costs. Proponents of human-centered AI argue that team performance can even further improve when the AI model explains its recommendations. However, a careful analysis of existing literature reveals that prior studies observed improvements due to explanations only when the AI, alone, outperformed both the human and the best human-AI team. This raises an important question: can explanations lead to complementary performance, i.e., with accuracy higher than both the human and the AI working alone? We address this question by devising comprehensive studies on human-AI teaming, where participants solve a task with help from an AI system without explanations and from one with varying types of AI explanation support. We carefully controlled to ensure comparable human and AI accuracy across experiments on three NLP datasets (two for sentiment analysis and one for question answering). While we found complementary improvements from AI augmentation, they were not increased by state-of-the-art explanations compared to simpler strategies, such as displaying the AI's confidence. We show that explanations increase the chance that humans will accept the AI's recommendation regardless of whether the AI is correct. While this clarifies the gains in team performance from explanations in prior work, it poses new challenges for human-centered AI: how can we best design systems to produce complementary performance? Can we develop explanatory approaches that help humans decide whether and when to trust AI input?