AI Explainability 360: Impact and Design

As artificial intelligence and machine learning algorithms become increasingly prevalent in society, multiple stakeholders are calling for these algorithms to provide explanations. At the same time, these stakeholders, whether they be affected citizens, government regulators, domain experts, or system developers, have different explanation needs. To address these needs, in 2019, we created AI Explainability 360 (Arya et al. 2020), an open source software toolkit featuring ten diverse and state-of-the-art explainability methods and two evaluation metrics. This paper examines the impact of the toolkit with several case studies, statistics, and community feedback. The different ways in which users have experienced AI Explainability 360 have resulted in multiple types of impact and improvements in multiple metrics, highlighted by the adoption of the toolkit by the independent LF AI & Data Foundation. The paper also describes the flexible design of the toolkit, examples of its use, and the significant educational material and documentation available to its users.

The Who in Explainable AI: How AI Background Shapes Perceptions of AI Explanations

Explainability of AI systems is critical for users to take informed actions and hold systems accountable. While "opening the opaque box" is important, understanding who opens the box can govern if the Human-AI interaction is effective. In this paper, we conduct a mixed-methods study of how two different groups of whos--people with and without a background in AI--perceive different types of AI explanations. These groups were chosen to look at how disparities in AI backgrounds can exacerbate the creator-consumer gap. We quantitatively share what the perceptions are along five dimensions: confidence, intelligence, understandability, second chance, and friendliness. Qualitatively, we highlight how the AI background influences each group's interpretations and elucidate why the differences might exist through the lenses of appropriation and cognitive heuristics. We find that (1) both groups had unwarranted faith in numbers, to different extents and for different reasons, (2) each group found explanatory values in different explanations that went beyond the usage we designed them for, and (3) each group had different requirements of what counts as humanlike explanations. Using our findings, we discuss potential negative consequences such as harmful manipulation of user trust and propose design interventions to mitigate them. By bringing conscious awareness to how and why AI backgrounds shape perceptions of potential creators and consumers in XAI, our work takes a formative step in advancing a pluralistic Human-centered Explainable AI discourse.

Uncertainty Quantification 360: A Holistic Toolkit for Quantifying and Communicating the Uncertainty of AI

In this paper, we describe an open source Python toolkit named Uncertainty Quantification 360 (UQ360) for the uncertainty quantification of AI models. The goal of this toolkit is twofold: first, to provide a broad range of capabilities to streamline as well as foster the common practices of quantifying, evaluating, improving, and communicating uncertainty in the AI application development lifecycle; second, to encourage further exploration of UQ's connections to other pillars of trustworthy AI such as fairness and transparency through the dissemination of latest research and education materials. Beyond the Python package (\url{https://github.com/IBM/UQ360}), we have developed an interactive experience (\url{http://uq360.mybluemix.net}) and guidance materials as educational tools to aid researchers and developers in producing and communicating high-quality uncertainties in an effective manner.

Model LineUpper: Supporting Interactive Model Comparison at Multiple Levels for AutoML

Automated Machine Learning (AutoML) is a rapidly growing set of technologies that automate the model development pipeline by searching model space and generating candidate models. A critical, final step of AutoML is human selection of a final model from dozens of candidates. In current AutoML systems, selection is supported only by performance metrics. Prior work has shown that in practice, people evaluate ML models based on additional criteria, such as the way a model makes predictions. Comparison may happen at multiple levels, from types of errors, to feature importance, to how the model makes predictions of specific instances. We developed \tool{} to support interactive model comparison for AutoML by integrating multiple Explainable AI (XAI) and visualization techniques. We conducted a user study in which we both evaluated the system and used it as a technology probe to understand how users perform model comparison in an AutoML system. We discuss design implications for utilizing XAI techniques for model comparison and supporting the unique needs of data scientists in comparing AutoML models.

Question-Driven Design Process for Explainable AI User Experiences

A pervasive design issue of AI systems is their explainability--how to provide appropriate information to help users understand the AI. The technical field of explainable AI (XAI) has produced a rich toolbox of techniques. Designers are now tasked with the challenges of how to select the most suitable XAI techniques and translate them into UX solutions. Informed by our previous work studying design challenges around XAI UX, this work proposes a design process to tackle these challenges. We review our and related prior work to identify requirements that the process should fulfill, and accordingly, propose a Question-Driven Design Process that grounds the user needs, choices of XAI techniques, design, and evaluation of XAI UX all in the user questions. We provide a mapping guide between prototypical user questions and exemplars of XAI techniques, serving as boundary objects to support collaboration between designers and AI engineers. We demonstrate it with a use case of designing XAI for healthcare adverse events prediction, and discuss lessons learned for tackling design challenges of AI systems.

Facilitating Knowledge Sharing from Domain Experts to Data Scientists for Building NLP Models

Data scientists face a steep learning curve in understanding a new domain for which they want to build machine learning (ML) models. While input from domain experts could offer valuable help, such input is often limited, expensive, and generally not in a form readily consumable by a model development pipeline. In this paper, we propose Ziva, a framework to guide domain experts in sharing essential domain knowledge to data scientists for building NLP models. With Ziva, experts are able to distill and share their domain knowledge using domain concept extractors and five types of label justification over a representative data sample. The design of Ziva is informed by preliminary interviews with data scientists, in order to understand current practices of domain knowledge acquisition process for ML development projects. To assess our design, we run a mix-method case-study to evaluate how Ziva can facilitate interaction of domain experts and data scientists. Our results highlight that (1) domain experts are able to use Ziva to provide rich domain knowledge, while maintaining low mental load and stress levels; and (2) data scientists find Ziva's output helpful for learning essential information about the domain, offering scalability of information, and lowering the burden on domain experts to share knowledge. We conclude this work by experimenting with building NLP models using the Ziva output by our case study.

Expanding Explainability: Towards Social Transparency in AI systems

As AI-powered systems increasingly mediate consequential decision-making, their explainability is critical for end-users to take informed and accountable actions. Explanations in human-human interactions are socially-situated. AI systems are often socio-organizationally embedded. However, Explainable AI (XAI) approaches have been predominantly algorithm-centered. We take a developmental step towards socially-situated XAI by introducing and exploring Social Transparency (ST), a sociotechnically informed perspective that incorporates the socio-organizational context into explaining AI-mediated decision-making. To explore ST conceptually, we conducted interviews with 29 AI users and practitioners grounded in a speculative design scenario. We suggested constitutive design elements of ST and developed a conceptual framework to unpack ST's effect and implications at the technical, decision-making, and organizational level. The framework showcases how ST can potentially calibrate trust in AI, improve decision-making, facilitate organizational collective actions, and cultivate holistic explainability. Our work contributes to the discourse of Human-Centered XAI by expanding the design space of XAI.

How Much Automation Does a Data Scientist Want?

Data science and machine learning (DS/ML) are at the heart of the recent advancements of many Artificial Intelligence (AI) applications. There is an active research thread in AI, \autoai, that aims to develop systems for automating end-to-end the DS/ML Lifecycle. However, do DS and ML workers really want to automate their DS/ML workflow? To answer this question, we first synthesize a human-centered AutoML framework with 6 User Role/Personas, 10 Stages and 43 Sub-Tasks, 5 Levels of Automation, and 5 Types of Explanation, through reviewing research literature and marketing reports. Secondly, we use the framework to guide the design of an online survey study with 217 DS/ML workers who had varying degrees of experience, and different user roles "matching" to our 6 roles/personas. We found that different user personas participated in distinct stages of the lifecycle -- but not all stages. Their desired levels of automation and types of explanation for AutoML also varied significantly depending on the DS/ML stage and the user persona. Based on the survey results, we argue there is no rationale from user needs for complete automation of the end-to-end DS/ML lifecycle. We propose new next steps for user-controlled DS/ML automation.

Uncertainty as a Form of Transparency: Measuring, Communicating, and Using Uncertainty

Transparency of algorithmic systems entails exposing system properties to various stakeholders for purposes that include understanding, improving, and/or contesting predictions. The machine learning (ML) community has mostly considered explainability as a proxy for transparency. With this work, we seek to encourage researchers to study uncertainty as a form of transparency and practitioners to communicate uncertainty estimates to stakeholders. First, we discuss methods for assessing uncertainty. Then, we describe the utility of uncertainty for mitigating model unfairness, augmenting decision-making, and building trustworthy systems. We also review methods for displaying uncertainty to stakeholders and discuss how to collect information required for incorporating uncertainty into existing ML pipelines. Our contribution is an interdisciplinary review to inform how to measure, communicate, and use uncertainty as a form of transparency.