Accounting for AI and Users Shaping One Another: The Role of Mathematical Models

As AI systems enter into a growing number of societal domains, these systems increasingly shape and are shaped by user preferences, opinions, and behaviors. However, the design of AI systems rarely accounts for how AI and users shape one another. In this position paper, we argue for the development of formal interaction models which mathematically specify how AI and users shape one another. Formal interaction models can be leveraged to (1) specify interactions for implementation, (2) monitor interactions through empirical analysis, (3) anticipate societal impacts via counterfactual analysis, and (4) control societal impacts via interventions. The design space of formal interaction models is vast, and model design requires careful consideration of factors such as style, granularity, mathematical complexity, and measurability. Using content recommender systems as a case study, we critically examine the nascent literature of formal interaction models with respect to these use-cases and design axes. More broadly, we call for the community to leverage formal interaction models when designing, evaluating, or auditing any AI system which interacts with users.

Steering LLMs Towards Unbiased Responses: A Causality-Guided Debiasing Framework

Large language models (LLMs) can easily generate biased and discriminative responses. As LLMs tap into consequential decision-making (e.g., hiring and healthcare), it is of crucial importance to develop strategies to mitigate these biases. This paper focuses on social bias, tackling the association between demographic information and LLM outputs. We propose a causality-guided debiasing framework that utilizes causal understandings of (1) the data-generating process of the training corpus fed to LLMs, and (2) the internal reasoning process of LLM inference, to guide the design of prompts for debiasing LLM outputs through selection mechanisms. Our framework unifies existing de-biasing prompting approaches such as inhibitive instructions and in-context contrastive examples, and sheds light on new ways of debiasing by encouraging bias-free reasoning. Our strong empirical performance on real-world datasets demonstrates that our framework provides principled guidelines on debiasing LLM outputs even with only the black-box access.

Personalized Language Modeling from Personalized Human Feedback

Reinforcement Learning from Human Feedback (RLHF) is the current dominating framework to fine-tune large language models to better align with human preferences. However, the underlying premise of algorithms developed under this framework can be problematic when user preferences encoded in human feedback are diverse. In this work, we aim to address this problem by developing methods for building personalized language models. We first formally introduce the task of learning from personalized human feedback and explain why vanilla RLHF can be problematic in this context. We then propose a general Personalized-RLHF (P-RLHF) framework, which requires one to jointly learn a user model and a language (or reward) model. The user model takes in user information and outputs user representations. Its structure encodes our assumptions about user preferences underlying the feedback data. We develop new learning objectives for personalized reward modeling and personalized Direct Preference Optimization. To demonstrate the efficacy of our method, we test it on real-world text summarization data with annotated preferences and annotator information. We fine-tune GPT-J 6B to obtain personalized language (and reward) models, which outperform non-personalized models in terms of aligning with individual preferences.

A Field Test of Bandit Algorithms for Recommendations: Understanding the Validity of Assumptions on Human Preferences in Multi-armed Bandits

Personalized recommender systems suffuse modern life, shaping what media we read and what products we consume. Algorithms powering such systems tend to consist of supervised learning-based heuristics, such as latent factor models with a variety of heuristically chosen prediction targets. Meanwhile, theoretical treatments of recommendation frequently address the decision-theoretic nature of the problem, including the need to balance exploration and exploitation, via the multi-armed bandits (MABs) framework. However, MAB-based approaches rely heavily on assumptions about human preferences. These preference assumptions are seldom tested using human subject studies, partly due to the lack of publicly available toolkits to conduct such studies. In this work, we conduct a study with crowdworkers in a comics recommendation MABs setting. Each arm represents a comic category, and users provide feedback after each recommendation. We check the validity of core MABs assumptions-that human preferences (reward distributions) are fixed over time-and find that they do not hold. This finding suggests that any MAB algorithm used for recommender systems should account for human preference dynamics. While answering these questions, we provide a flexible experimental framework for understanding human preference dynamics and testing MABs algorithms with human users. The code for our experimental framework and the collected data can be found at https://github.com/HumainLab/human-bandit-evaluation.

Off-Policy Risk Assessment in Markov Decision Processes

Addressing such diverse ends as safety alignment with human preferences, and the efficiency of learning, a growing line of reinforcement learning research focuses on risk functionals that depend on the entire distribution of returns. Recent work on \emph{off-policy risk assessment} (OPRA) for contextual bandits introduced consistent estimators for the target policy's CDF of returns along with finite sample guarantees that extend to (and hold simultaneously over) all risk. In this paper, we lift OPRA to Markov decision processes (MDPs), where importance sampling (IS) CDF estimators suffer high variance on longer trajectories due to small effective sample size. To mitigate these problems, we incorporate model-based estimation to develop the first doubly robust (DR) estimator for the CDF of returns in MDPs. This estimator enjoys significantly less variance and, when the model is well specified, achieves the Cramer-Rao variance lower bound. Moreover, for many risk functionals, the downstream estimates enjoy both lower bias and lower variance. Additionally, we derive the first minimax lower bounds for off-policy CDF and risk estimation, which match our error bounds up to a constant factor. Finally, we demonstrate the precision of our DR CDF estimates experimentally on several different environments.

Supervised Learning with General Risk Functionals

Standard uniform convergence results bound the generalization gap of the expected loss over a hypothesis class. The emergence of risk-sensitive learning requires generalization guarantees for functionals of the loss distribution beyond the expectation. While prior works specialize in uniform convergence of particular functionals, our work provides uniform convergence for a general class of H\"older risk functionals for which the closeness in the Cumulative Distribution Function (CDF) entails closeness in risk. We establish the first uniform convergence results for estimating the CDF of the loss distribution, yielding guarantees that hold simultaneously both over all H\"older risk functionals and over all hypotheses. Thus licensed to perform empirical risk minimization, we develop practical gradient-based methods for minimizing distortion risks (widely studied subset of H\"older risks that subsumes the spectral risks, including the mean, conditional value at risk, cumulative prospect theory risks, and others) and provide convergence guarantees. In experiments, we demonstrate the efficacy of our learning procedure, both in settings where uniform convergence results hold and in high-dimensional settings with deep networks.

A Unifying Framework for Combining Complementary Strengths of Humans and ML toward Better Predictive Decision-Making

Hybrid human-ML systems are increasingly in charge of consequential decisions in a wide range of domains. A growing body of work has advanced our understanding of these systems by providing empirical and theoretical analyses. However, existing empirical results are mixed, and theoretical proposals are often incompatible with each other. Our goal in this work is to bring much-needed organization to this field by offering a unifying framework for understanding conditions under which combining complementary strengths of human and ML leads to higher quality decisions than those produced by them individually -- a state to which we refer to as human-ML complementarity. We focus specifically on the context of human-ML predictive decision-making systems and investigate optimal ways of combining human and ML-based predictive decisions, accounting for the underlying causes of variation in their judgments. Within this scope, we present two crucial contributions. First, drawing upon prior literature in human psychology, machine learning, and human-computer interaction, we introduce a taxonomy characterizing a wide variety of criteria across which human and machine decision-making differ. Building on our taxonomy, our second contribution presents a unifying optimization-based framework for formalizing how human and ML predictive decisions should be aggregated optimally. We show that our proposed framework encompasses several existing models of human-ML complementarity as special cases. Last but not least, the exploratory analysis of our framework offers a critical piece of insight for future work in this area: the mechanism by which we combine human-ML judgments should be informed by the underlying causes of their diverging decisions.

Modeling Attrition in Recommender Systems with Departing Bandits

Traditionally, when recommender systems are formalized as multi-armed bandits, the policy of the recommender system influences the rewards accrued, but not the length of interaction. However, in real-world systems, dissatisfied users may depart (and never come back). In this work, we propose a novel multi-armed bandit setup that captures such policy-dependent horizons. Our setup consists of a finite set of user types, and multiple arms with Bernoulli payoffs. Each (user type, arm) tuple corresponds to an (unknown) reward probability. Each user's type is initially unknown and can only be inferred through their response to recommendations. Moreover, if a user is dissatisfied with their recommendation, they might depart the system. We first address the case where all users share the same type, demonstrating that a recent UCB-based algorithm is optimal. We then move forward to the more challenging case, where users are divided among two types. While naive approaches cannot handle this setting, we provide an efficient learning algorithm that achieves $\tilde{O}(\sqrt{T})$ regret, where $T$ is the number of users.

Many Ways to be Lonely: Fine-grained Characterization of Loneliness and its Potential Changes in COVID-19

Loneliness has been associated with negative outcomes for physical and mental health. Understanding how people express and cope with various forms of loneliness is critical for early screening and targeted interventions to reduce loneliness, particularly among vulnerable groups such as young adults. To examine how different forms of loneliness and coping strategies manifest in loneliness self-disclosure, we built a dataset, FIG-Loneliness (FIne-Grained Loneliness) by using Reddit posts in two young adult-focused forums and two loneliness related forums consisting of a diverse age group. We provide annotations by trained human annotators for binary and fine-grained loneliness classifications of the posts. Trained on FIG-Loneliness, two BERT-based models were used to understand loneliness forms and authors' coping strategies in these forums. Our binary loneliness classification archived an accuracy above 97%, and fine-grained loneliness category classification reached an average accuracy of 77% across all labeled categories. With FIG-Loneliness and model predictions, we found that loneliness expressions in the young adult related forums are distinct from other forums. Those in young adult-focused forums are more likely to express concerns pertaining to peer relationship, and are potentially more sensitive to geographical isolation impacted by the COVID-19 pandemic lockdown. Also, we show that different forms of loneliness have differential use in coping strategies.

Action-Sufficient State Representation Learning for Control with Structural Constraints

Perceived signals in real-world scenarios are usually high-dimensional and noisy, and finding and using their representation that contains essential and sufficient information required by downstream decision-making tasks will help improve computational efficiency and generalization ability in the tasks. In this paper, we focus on partially observable environments and propose to learn a minimal set of state representations that capture sufficient information for decision-making, termed \textit{Action-Sufficient state Representations} (ASRs). We build a generative environment model for the structural relationships among variables in the system and present a principled way to characterize ASRs based on structural constraints and the goal of maximizing cumulative reward in policy learning. We then develop a structured sequential Variational Auto-Encoder to estimate the environment model and extract ASRs. Our empirical results on CarRacing and VizDoom demonstrate a clear advantage of learning and using ASRs for policy learning. Moreover, the estimated environment model and ASRs allow learning behaviors from imagined outcomes in the compact latent space to improve sample efficiency.