Abstract:Large language models (LLMs) are increasingly used as automated evaluators (LLM-as-a-Judge). This work challenges its reliability by showing that trust judgments by LLMs are biased by disclosed source labels. Using a counterfactual design, we find that both humans and LLM judges assign higher trust to information labeled as human-authored than to the same content labeled as AI-generated. Eye-tracking data reveal that humans rely heavily on source labels as heuristic cues for judgments. We analyze LLM internal states during judgment. Across label conditions, models allocate denser attention to the label region than the content region, and this label dominance is stronger under Human labels than AI labels, consistent with the human gaze patterns. Besides, decision uncertainty measured by logits is higher under AI labels than Human labels. These results indicate that the source label is a salient heuristic cue for both humans and LLMs. It raises validity concerns for label-sensitive LLM-as-a-Judge evaluation, and we cautiously raise that aligning models with human preferences may propagate human heuristic reliance into models, motivating debiased evaluation and alignment.
Abstract:The Augmented Human vision broadly seeks to improve or expand baseline human functioning through the restoration or extension of physical, intellectual, and social capabilities. However, given the rapid pace of technology development, we ask: what exactly does Augmented Human research involve, what are its core themes, and how has the Augmented Human(s) conference series evolved over time? To answer this, we conducted a scientometric analysis on the past 15 years of the Augmented Human(s) conference (N=735 paper), focusing on: geographical aspects, submissions and citation timelines, author frequency and popularity, and topic modeling. We find that: (a) Number of papers in the conference exhibit a bimodal distribution, peaking in 2015 and 2025, but showing periods of stagnant growth; (b) key topics over time include Haptics, Wearable Sensing, Vision & Eye Tracking, Embodied Interaction, and Sports / Motion; (c) some seminal papers on AH are not published in AH(s), but rather at related venues (e.g., CHI); (d) the conference has an active Japanese HCI community despite its historical Eurocentric location dominance. We contribute a closer look at the trajectory of the AH(s) field, and raise considerations of definitional and research scope ambiguities given the core problems/enhancements the field seeks to address.
Abstract:As artificial intelligence (AI) is increasingly integrated into news production, calls for transparency about the use of AI have gained considerable traction. Recent studies suggest that AI disclosures can lead to a ``transparency dilemma'', where disclosure reduces readers' trust. However, little is known about how the \textit{level of detail} in AI disclosures influences trust and contributes to this dilemma within the news context. In this 3$\times$2$\times$2 mixed factorial study with 40 participants, we investigate how three levels of AI disclosures (none, one-line, detailed) across two types of news (politics and lifestyle) and two levels of AI involvement (low and high) affect news readers' trust. We measured trust using the News Media Trust questionnaire, along with two decision behaviors: source-checking and subscription decisions. Questionnaire responses and subscription rates showed a decline in trust only for detailed AI disclosures, whereas source-checking behavior increased for both one-line and detailed disclosures, with the effect being more pronounced for detailed disclosures. Insights from semi-structured interviews suggest that source-checking behavior was primarily driven by interest in the topic, followed by trust, whereas trust was the main factor influencing subscription decisions. Around two-thirds of participants expressed a preference for detailed disclosures, while most participants who preferred one-line indicated a need for detail-on-demand disclosure formats. Our findings show that not all AI disclosures lead to a transparency dilemma, but instead reflect a trade-off between readers' desire for more transparency and their trust in AI-assisted news content.




Abstract:Chatbots or conversational agents (CAs) are increasingly used to improve access to digital psychotherapy. Many current systems rely on rigid, rule-based designs, heavily dependent on expert-crafted dialogue scripts for guiding therapeutic conversations. Although recent advances in large language models (LLMs) offer the potential for more flexible interactions, their lack of controllability and transparency poses significant challenges in sensitive areas like psychotherapy. In this work, we explored how aligning LLMs with expert-crafted scripts can enhance psychotherapeutic chatbot performance. Our comparative study showed that LLMs aligned with expert-crafted scripts through prompting and fine-tuning significantly outperformed both pure LLMs and rule-based chatbots, achieving a more effective balance between dialogue flexibility and adherence to therapeutic principles. Building on findings, we proposed ``Script-Strategy Aligned Generation (SSAG)'', a flexible alignment approach that reduces reliance on fully scripted content while enhancing LLMs' therapeutic adherence and controllability. In a 10-day field study, SSAG demonstrated performance comparable to full script alignment and outperformed rule-based chatbots, empirically supporting SSAG as an efficient approach for aligning LLMs with domain expertise. Our work advances LLM applications in psychotherapy by providing a controllable, adaptable, and scalable solution for digital interventions, reducing reliance on expert effort. It also provides a collaborative framework for domain experts and developers to efficiently build expertise-aligned chatbots, broadening access to psychotherapy and behavioral interventions.




Abstract:Recent advancements in large language models (LLMs) have shown promise in generating psychotherapeutic dialogues, especially in Motivational Interviewing (MI). However, how to employ strategies, a set of motivational interviewing (MI) skills, to generate therapeutic-adherent conversations with explainability is underexplored. We propose an approach called strategy-aware dialogue generation with Chain-of-Strategy (CoS) planning, which first predicts MI strategies as reasoning and utilizes these strategies to guide the subsequent dialogue generation. It brings the potential for controllable and explainable generation in psychotherapy by aligning the generated MI dialogues with therapeutic strategies. Extensive experiments including automatic and human evaluations are conducted to validate the effectiveness of the MI strategy. Our findings demonstrate the potential of LLMs in producing strategically aligned dialogues and suggest directions for practical applications in psychotherapeutic settings.




Abstract:Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI's role as assistive. They emphasized the unique human factors of "enjoyment" and "agency", where humans remain the arbiters of "AI alignment". However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.