Chatterbox: Robust Transport for LLM Token Streaming under Unstable Network

To render each generated token in real time, the LLM server generates response tokens one by one and streams each generated token (or group of a few tokens) through the network to the user right after it is generated, which we refer to as LLM token streaming. However, under unstable network conditions, the LLM token streaming experience could suffer greatly from stalls since one packet loss could block the rendering of tokens contained in subsequent packets even if they arrive on time. With a real-world measurement study, we show that current applications including ChatGPT, Claude, and Bard all suffer from increased stall under unstable network. For this emerging token streaming problem in LLM Chatbots, we propose a novel transport layer scheme, called Chatterbox, which puts new generated tokens as well as currently unacknowledged tokens in the next outgoing packet. This ensures that each packet contains some new tokens and can be independently rendered when received, thus avoiding aforementioned stalls caused by missing packets. Through simulation under various network conditions, we show Chatterbox reduces stall ratio (proportion of token rendering wait time) by 71.0% compared to the token streaming method commonly used by real chatbot applications and by 31.6% compared to a custom packet duplication scheme. By tailoring Chatterbox to fit the token-by-token generation of LLM, we enable the Chatbots to respond like an eloquent speaker for users to better enjoy pervasive AI.

A General-purpose AI Avatar in Healthcare

Recent advancements in machine learning and natural language processing have led to the rapid development of artificial intelligence (AI) as a valuable tool in the healthcare industry. Using large language models (LLMs) as conversational agents or chatbots has the potential to assist doctors in diagnosing patients, detecting early symptoms of diseases, and providing health advice to patients. This paper focuses on the role of chatbots in healthcare and explores the use of avatars to make AI interactions more appealing to patients. A framework of a general-purpose AI avatar application is demonstrated by using a three-category prompt dictionary and prompt improvement mechanism. A two-phase approach is suggested to fine-tune a general-purpose AI language model and create different AI avatars to discuss medical issues with users. Prompt engineering enhances the chatbot's conversational abilities and personality traits, fostering a more human-like interaction with patients. Ultimately, the injection of personality into the chatbot could potentially increase patient engagement. Future directions for research include investigating ways to improve chatbots' understanding of context and ensuring the accuracy of their outputs through fine-tuning with specialized medical data sets.

Multi-User Chat Assistant (MUCA): a Framework Using LLMs to Facilitate Group Conversations

Recent advancements in large language models (LLMs) have provided a new avenue for chatbot development, while most existing research has primarily centered on single-user chatbots that focus on deciding "What" to answer after user inputs. In this paper, we identified that multi-user chatbots have more complex 3W design dimensions -- "What" to say, "When" to respond, and "Who" to answer. Additionally, we proposed Multi-User Chat Assistant (MUCA), which is an LLM-based framework for chatbots specifically designed for group discussions. MUCA consists of three main modules: Sub-topic Generator, Dialog Analyzer, and Utterance Strategies Arbitrator. These modules jointly determine suitable response contents, timings, and the appropriate recipients. To make the optimizing process for MUCA easier, we further propose an LLM-based Multi-User Simulator (MUS) that can mimic real user behavior. This enables faster simulation of a conversation between the chatbot and simulated users, making the early development of the chatbot framework much more efficient. MUCA demonstrates effectiveness, including appropriate chime-in timing, relevant content, and positive user engagement, in goal-oriented conversations with a small to medium number of participants, as evidenced by case studies and experimental results from user studies.

A Linguistic Comparison between Human and ChatGPT-Generated Conversations

This study explores linguistic differences between human and LLM-generated dialogues, using 19.5K dialogues generated by ChatGPT-3.5 as a companion to the EmpathicDialogues dataset. The research employs Linguistic Inquiry and Word Count (LIWC) analysis, comparing ChatGPT-generated conversations with human conversations across 118 linguistic categories. Results show greater variability and authenticity in human dialogues, but ChatGPT excels in categories such as social processes, analytical style, cognition, attentional focus, and positive emotional tone, reinforcing recent findings of LLMs being "more human than human." However, no significant difference was found in positive or negative affect between ChatGPT and human dialogues. Classifier analysis of dialogue embeddings indicates implicit coding of the valence of affect despite no explicit mention of affect in the conversations. The research also contributes a novel, companion ChatGPT-generated dataset of conversations between two independent chatbots, which were designed to replicate a corpus of human conversations available for open access and used widely in AI research on language modeling. Our findings increase understanding of ChatGPT's linguistic capabilities and inform ongoing efforts to distinguish between human and LLM-generated text, which is critical in detecting AI-generated fakes, misinformation, and disinformation.

Conversational Crowdsensing: A Parallel Intelligence Powered Novel Sensing Approach

The transition from CPS-based Industry 4.0 to CPSS-based Industry 5.0 brings new requirements and opportunities to current sensing approaches, especially in light of recent progress in Chatbots and Large Language Models (LLMs). Therefore, the advancement of parallel intelligence-powered Crowdsensing Intelligence (CSI) is witnessed, which is currently advancing towards linguistic intelligence. In this paper, we propose a novel sensing paradigm, namely conversational crowdsensing, for Industry 5.0. It can alleviate workload and professional requirements of individuals and promote the organization and operation of diverse workforce, thereby facilitating faster response and wider popularization of crowdsensing systems. Specifically, we design the architecture of conversational crowdsensing to effectively organize three types of participants (biological, robotic, and digital) from diverse communities. Through three levels of effective conversation (i.e., inter-human, human-AI, and inter-AI), complex interactions and service functionalities of different workers can be achieved to accomplish various tasks across three sensing phases (i.e., requesting, scheduling, and executing). Moreover, we explore the foundational technologies for realizing conversational crowdsensing, encompassing LLM-based multi-agent systems, scenarios engineering and conversational human-AI cooperation. Finally, we present potential industrial applications of conversational crowdsensing and discuss its implications. We envision that conversations in natural language will become the primary communication channel during crowdsensing process, enabling richer information exchange and cooperative problem-solving among humans, robots, and AI.

Utilizing Speech Emotion Recognition and Recommender Systems for Negative Emotion Handling in Therapy Chatbots

Emotional well-being significantly influences mental health and overall quality of life. As therapy chatbots become increasingly prevalent, their ability to comprehend and respond empathetically to users' emotions remains limited. This paper addresses this limitation by proposing an approach to enhance therapy chatbots with auditory perception, enabling them to understand users' feelings and provide human-like empathy. The proposed method incorporates speech emotion recognition (SER) techniques using Convolutional Neural Network (CNN) models and the ShEMO dataset to accurately detect and classify negative emotions, including anger, fear, and sadness. The SER model achieves a validation accuracy of 88%, demonstrating its effectiveness in recognizing emotional states from speech signals. Furthermore, a recommender system is developed, leveraging the SER model's output to generate personalized recommendations for managing negative emotions, for which a new bilingual dataset was generated as well since there is no such dataset available for this task. The recommender model achieves an accuracy of 98% by employing a combination of global vectors for word representation (GloVe) and LSTM models. To provide a more immersive and empathetic user experience, a text-to-speech model called GlowTTS is integrated, enabling the therapy chatbot to audibly communicate the generated recommendations to users in both English and Persian. The proposed approach offers promising potential to enhance therapy chatbots by providing them with the ability to recognize and respond to users' emotions, ultimately improving the delivery of mental health support for both English and Persian-speaking users.

AI and Generative AI for Research Discovery and Summarization

AI and generative AI tools, including chatbots like ChatGPT that rely on large language models (LLMs), have burst onto the scene this year, creating incredible opportunities to increase work productivity and improve our lives. Statisticians and data scientists have begun experiencing the benefits from the availability of these tools in numerous ways, such as the generation of programming code from text prompts to analyze data or fit statistical models. One area that these tools can make a substantial impact is in research discovery and summarization. Standalone tools and plugins to chatbots are being developed that allow researchers to more quickly find relevant literature than pre-2023 search tools. Furthermore, generative AI tools have improved to the point where they can summarize and extract the key points from research articles in succinct language. Finally, chatbots based on highly parameterized LLMs can be used to simulate abductive reasoning, which provides researchers the ability to make connections among related technical topics, which can also be used for research discovery. We review the developments in AI and generative AI for research discovery and summarization, and propose directions where these types of tools are likely to head in the future that may be of interest to statistician and data scientists.

Walert: Putting Conversational Search Knowledge into Action by Building and Evaluating a Large Language Model-Powered Chatbot

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or voice assistants. The rapid evolution of Large Language Models (LLMs) has provided a powerful tool to build conversational applications. We present Walert, a customized LLM-based conversational agent able to answer frequently asked questions about computer science degrees and programs at RMIT University. Our demo aims to showcase how conversational information-seeking researchers can effectively communicate the benefits of using best practices to stakeholders interested in developing and deploying LLM-based chatbots. These practices are well-known in our community but often overlooked by practitioners who may not have access to this knowledge. The methodology and resources used in this demo serve as a bridge to facilitate knowledge transfer from experts, address industry professionals' practical needs, and foster a collaborative environment. The data and code of the demo are available at https://github.com/rmit-ir/walert.

Analysis of the User Perception of Chatbots in Education Using A Partial Least Squares Structural Equation Modeling Approach

The integration of Artificial Intelligence (AI) into education is a recent development, with chatbots emerging as a noteworthy addition to this transformative landscape. As online learning platforms rapidly advance, students need to adapt swiftly to excel in this dynamic environment. Consequently, understanding the acceptance of chatbots, particularly those employing Large Language Model (LLM) such as Chat Generative Pretrained Transformer (ChatGPT), Google Bard, and other interactive AI technologies, is of paramount importance. However, existing research on chatbots in education has overlooked key behavior-related aspects, such as Optimism, Innovativeness, Discomfort, Insecurity, Transparency, Ethics, Interaction, Engagement, and Accuracy, creating a significant literature gap. To address this gap, this study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) to investigate the determinant of chatbots adoption in education among students, considering the Technology Readiness Index (TRI) and Technology Acceptance Model (TAM). Utilizing a five-point Likert scale for data collection, we gathered a total of 185 responses, which were analyzed using R-Studio software. We established 12 hypotheses to achieve its objectives. The results showed that Optimism and Innovativeness are positively associated with Perceived Ease of Use (PEOU) and Perceived Usefulness (PU). Conversely, Discomfort and Insecurity negatively impact PEOU, with only Insecurity negatively affecting PU. These findings provide insights for future technology designers, elucidating critical user behavior factors influencing chatbots adoption and utilization in educational contexts.

The Neglected Tails of Vision-Language Models

Vision-language models (VLMs) excel in zero-shot recognition but their performance varies greatly across different visual concepts. For example, although CLIP achieves impressive accuracy on ImageNet (60-80%), its performance drops below 10% for more than ten concepts like night snake, presumably due to their limited presence in the pretraining data. However, measuring the frequency of concepts in VLMs' large-scale datasets is challenging. We address this by using large language models (LLMs) to count the number of pretraining texts that contain synonyms of these concepts. Our analysis confirms that popular datasets, such as LAION, exhibit a long-tailed concept distribution, yielding biased performance in VLMs. We also find that downstream applications of VLMs, including visual chatbots (e.g., GPT-4V) and text-to-image models (e.g., Stable Diffusion), often fail to recognize or generate images of rare concepts identified by our method. To mitigate the imbalanced performance of zero-shot VLMs, we propose REtrieval-Augmented Learning (REAL). First, instead of prompting VLMs using the original class names, REAL uses their most frequent synonyms found in pretraining texts. This simple change already outperforms costly human-engineered and LLM-enriched prompts over nine benchmark datasets. Second, REAL trains a linear classifier on a small yet balanced set of pretraining data retrieved using concept synonyms. REAL surpasses the previous zero-shot SOTA, using 400x less storage and 10,000x less training time!