Extending Interactive Science Exhibits into the Classroom using Anthropomorphized Chatbots and Bloom's Taxonomy

This study explores the use of Generative AI chatbots for transforming public science exhibits into virtual experiences that can extend the engagement of exhibits into the classroom. The broader goal is to increase accessibility of science exhibits, especially for those marginalized in STEM due to various factors, including cultural barriers. We hypothesize that turning exhibits into first-person anthropomorphized chatbots with a personality, like quirky-talking asteroids or comets, can increase engagement and learning. The paper mainly explores if such techniques are possible using Generative AI (e.g. GPT) via prompt engineering alone. The research includes an investigation into the possibility of integrating interactive assessment via question-generation using Bloom's Taxonomy. Initial results indicate that it is possible to combine these techniques. As such, it lays a foundation for future classroom evaluations of such chatbots to gauge their overall efficacy in extending the reach of science exhibitions. The paper concludes by discussing extensions of the research to fully evaluate effectiveness in virtual field-trips. We also include a brief examination of additional ways to enhance student motivation towards learning via chatbots.

AI for Biomedicine in the Era of Large Language Models

The capabilities of AI for biomedicine span a wide spectrum, from the atomic level, where it solves partial differential equations for quantum systems, to the molecular level, predicting chemical or protein structures, and further extending to societal predictions like infectious disease outbreaks. Recent advancements in large language models, exemplified by models like ChatGPT, have showcased significant prowess in natural language tasks, such as translating languages, constructing chatbots, and answering questions. When we consider biomedical data, we observe a resemblance to natural language in terms of sequences: biomedical literature and health records presented as text, biological sequences or sequencing data arranged in sequences, or sensor data like brain signals as time series. The question arises: Can we harness the potential of recent large language models to drive biomedical knowledge discoveries? In this survey, we will explore the application of large language models to three crucial categories of biomedical data: 1) textual data, 2) biological sequences, and 3) brain signals. Furthermore, we will delve into large language model challenges in biomedical research, including ensuring trustworthiness, achieving personalization, and adapting to multi-modal data representation

The Typing Cure: Experiences with Large Language Model Chatbots for Mental Health Support

People experiencing severe distress increasingly use Large Language Model (LLM) chatbots as mental health support tools. Discussions on social media have described how engagements were lifesaving for some, but evidence suggests that general-purpose LLM chatbots also have notable risks that could endanger the welfare of users if not designed responsibly. In this study, we investigate the lived experiences of people who have used LLM chatbots for mental health support. We build on interviews with 21 individuals from globally diverse backgrounds to analyze how users create unique support roles for their chatbots, fill in gaps in everyday care, and navigate associated cultural limitations when seeking support from chatbots. We ground our analysis in psychotherapy literature around effective support, and introduce the concept of therapeutic alignment, or aligning AI with therapeutic values for mental health contexts. Our study offers recommendations for how designers can approach the ethical and effective use of LLM chatbots and other AI mental health support tools in mental health care.

Understanding the Impact of Long-Term Memory on Self-Disclosure with Large Language Model-Driven Chatbots for Public Health Intervention

Recent large language models (LLMs) offer the potential to support public health monitoring by facilitating health disclosure through open-ended conversations but rarely preserve the knowledge gained about individuals across repeated interactions. Augmenting LLMs with long-term memory (LTM) presents an opportunity to improve engagement and self-disclosure, but we lack an understanding of how LTM impacts people's interaction with LLM-driven chatbots in public health interventions. We examine the case of CareCall -- an LLM-driven voice chatbot with LTM -- through the analysis of 1,252 call logs and interviews with nine users. We found that LTM enhanced health disclosure and fostered positive perceptions of the chatbot by offering familiarity. However, we also observed challenges in promoting self-disclosure through LTM, particularly around addressing chronic health conditions and privacy concerns. We discuss considerations for LTM integration in LLM-driven chatbots for public health monitoring, including carefully deciding what topics need to be remembered in light of public health goals.

Empowering Air Travelers: A Chatbot for Canadian Air Passenger Rights

The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their rights. Our system breaks a complex user input into simple queries which are used to retrieve information from a collection of documents detailing air travel regulations. The most relevant passages from these documents are presented along with links to the original documents and the generated queries, enabling users to dissect and leverage the information for their unique circumstances. The system successfully overcomes two predominant challenges: understanding complex user inputs, and delivering accurate answers, free of hallucinations, that passengers can rely on for making informed decisions. A user study comparing the chatbot to a Google search demonstrated the chatbot's usefulness and ease of use. Beyond the primary goal of providing accurate and timely information to air passengers regarding their rights, we hope that this system will also enable further research exploring the tradeoff between the user-friendly conversational interface of chatbots and the accuracy of retrieval systems.

Large language model-powered chatbots for internationalizing student support in higher education

This research explores the integration of chatbot technology powered by GPT-3.5 and GPT-4 Turbo into higher education to enhance internationalization and leverage digital transformation. It delves into the design, implementation, and application of Large Language Models (LLMs) for improving student engagement, information access, and support. Utilizing technologies like Python 3, GPT API, LangChain, and Chroma Vector Store, the research emphasizes creating a high-quality, timely, and relevant transcript dataset for chatbot testing. Findings indicate the chatbot's efficacy in providing comprehensive responses, its preference over traditional methods by users, and a low error rate. Highlighting the chatbot's real-time engagement, memory capabilities, and critical data access, the study demonstrates its potential to elevate accessibility, efficiency, and satisfaction. Concluding, the research suggests the chatbot significantly aids higher education internationalization, proposing further investigation into digital technology's role in educational enhancement and strategy development.

RAGged Edges: The Double-Edged Sword of Retrieval-Augmented Chatbots

Large language models (LLMs) like ChatGPT demonstrate the remarkable progress of artificial intelligence. However, their tendency to hallucinate -- generate plausible but false information -- poses a significant challenge. This issue is critical, as seen in recent court cases where ChatGPT's use led to citations of non-existent legal rulings. This paper explores how Retrieval-Augmented Generation (RAG) can counter hallucinations by integrating external knowledge with prompts. We empirically evaluate RAG against standard LLMs using prompts designed to induce hallucinations. Our results show that RAG increases accuracy in some cases, but can still be misled when prompts directly contradict the model's pre-trained understanding. These findings highlight the complex nature of hallucinations and the need for more robust solutions to ensure LLM reliability in real-world applications. We offer practical recommendations for RAG deployment and discuss implications for the development of more trustworthy LLMs.

AbuseGPT: Abuse of Generative AI ChatBots to Create Smishing Campaigns

SMS phishing, also known as "smishing", is a growing threat that tricks users into disclosing private information or clicking into URLs with malicious content through fraudulent mobile text messages. In recent past, we have also observed a rapid advancement of conversational generative AI chatbot services (e.g., OpenAI's ChatGPT, Google's BARD), which are powered by pre-trained large language models (LLMs). These AI chatbots certainly have a lot of utilities but it is not systematically understood how they can play a role in creating threats and attacks. In this paper, we propose AbuseGPT method to show how the existing generative AI-based chatbot services can be exploited by attackers in real world to create smishing texts and eventually lead to craftier smishing campaigns. To the best of our knowledge, there is no pre-existing work that evidently shows the impacts of these generative text-based models on creating SMS phishing. Thus, we believe this study is the first of its kind to shed light on this emerging cybersecurity threat. We have found strong empirical evidences to show that attackers can exploit ethical standards in the existing generative AI-based chatbot services by crafting prompt injection attacks to create newer smishing campaigns. We also discuss some future research directions and guidelines to protect the abuse of generative AI-based services and safeguard users from smishing attacks.

Computational Argumentation-based Chatbots: a Survey

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of arguments (i.e. computational argumentation), whose aim is to formalise, in a machine-readable format, the ordinary exchange of information that characterises human communications. Chatbots may employ argumentation with different degrees and in a variety of manners. The present survey sifts through the literature to review papers concerning this kind of argumentation-based bot, drawing conclusions about the benefits and drawbacks that this approach entails in comparison with standard chatbots, while also envisaging possible future development and integration with the Transformer-based architecture and state-of-the-art Large Language models.

Evaluation of LLM Chatbots for OSINT-based Cyberthreat Awareness

Knowledge sharing about emerging threats is crucial in the rapidly advancing field of cybersecurity and forms the foundation of Cyber Threat Intelligence. In this context, Large Language Models are becoming increasingly significant in the field of cybersecurity, presenting a wide range of opportunities. This study explores the capability of chatbots such as ChatGPT, GPT4all, Dolly,Stanford Alpaca, Alpaca-LoRA, and Falcon to identify cybersecurity-related text within Open Source Intelligence. We assess the capabilities of existing chatbot models for Natural Language Processing tasks. We consider binary classification and Named Entity Recognition as tasks. This study analyzes well-established data collected from Twitter, derived from previous research efforts. Regarding cybersecurity binary classification, Chatbot GPT-4 as a commercial model achieved an acceptable F1-score of 0.94, and the open-source GPT4all model achieved an F1-score of 0.90. However, concerning cybersecurity entity recognition, chatbot models have limitations and are less effective. This study demonstrates the capability of these chatbots only for specific tasks, such as cybersecurity binary classification, while highlighting the need for further refinement in other tasks, such as Named Entity Recognition tasks.