SCRAG: Social Computing-Based Retrieval Augmented Generation for Community Response Forecasting in Social Media Environments

This paper introduces SCRAG, a prediction framework inspired by social computing, designed to forecast community responses to real or hypothetical social media posts. SCRAG can be used by public relations specialists (e.g., to craft messaging in ways that avoid unintended misinterpretations) or public figures and influencers (e.g., to anticipate social responses), among other applications related to public sentiment prediction, crisis management, and social what-if analysis. While large language models (LLMs) have achieved remarkable success in generating coherent and contextually rich text, their reliance on static training data and susceptibility to hallucinations limit their effectiveness at response forecasting in dynamic social media environments. SCRAG overcomes these challenges by integrating LLMs with a Retrieval-Augmented Generation (RAG) technique rooted in social computing. Specifically, our framework retrieves (i) historical responses from the target community to capture their ideological, semantic, and emotional makeup, and (ii) external knowledge from sources such as news articles to inject time-sensitive context. This information is then jointly used to forecast the responses of the target community to new posts or narratives. Extensive experiments across six scenarios on the X platform (formerly Twitter), tested with various embedding models and LLMs, demonstrate over 10% improvements on average in key evaluation metrics. A concrete example further shows its effectiveness in capturing diverse ideologies and nuances. Our work provides a social computing tool for applications where accurate and concrete insights into community responses are crucial.

CPR: Leveraging LLMs for Topic and Phrase Suggestion to Facilitate Comprehensive Product Reviews

Consumers often heavily rely on online product reviews, analyzing both quantitative ratings and textual descriptions to assess product quality. However, existing research hasn't adequately addressed how to systematically encourage the creation of comprehensive reviews that capture both customers sentiment and detailed product feature analysis. This paper presents CPR, a novel methodology that leverages the power of Large Language Models (LLMs) and Topic Modeling to guide users in crafting insightful and well-rounded reviews. Our approach employs a three-stage process: first, we present users with product-specific terms for rating; second, we generate targeted phrase suggestions based on these ratings; and third, we integrate user-written text through topic modeling, ensuring all key aspects are addressed. We evaluate CPR using text-to-text LLMs, comparing its performance against real-world customer reviews from Walmart. Our results demonstrate that CPR effectively identifies relevant product terms, even for new products lacking prior reviews, and provides sentiment-aligned phrase suggestions, saving users time and enhancing reviews quality. Quantitative analysis reveals a 12.3% improvement in BLEU score over baseline methods, further supported by manual evaluation of generated phrases. We conclude by discussing potential extensions and future research directions.

Sentiment Analysis on the young people's perception about the mobile Internet costs in Senegal

Internet penetration rates in Africa are rising steadily, and mobile Internet is getting an even bigger boost with the availability of smartphones. Young people are increasingly using the Internet, especially social networks, and Senegal is no exception to this revolution. Social networks have become the main means of expression for young people. Despite this evolution in Internet access, there are few operators on the market, which limits the alternatives available in terms of value for money. In this paper, we will look at how young people feel about the price of mobile Internet in Senegal, in relation to the perceived quality of the service, through their comments on social networks. We scanned a set of Twitter and Facebook comments related to the subject and applied a sentiment analysis model to gather their general feelings.

SALAD: Improving Robustness and Generalization through Contrastive Learning with Structure-Aware and LLM-Driven Augmented Data

In various natural language processing (NLP) tasks, fine-tuning Pre-trained Language Models (PLMs) often leads to the issue of spurious correlations, which negatively impacts performance, particularly when dealing with out-of-distribution data. To address this problem, we propose SALAD}(Structure Aware and LLM-driven Augmented Data), a novel approach designed to enhance model robustness and generalization by generating structure-aware and counterfactually augmented data for contrastive learning. Our method leverages a tagging-based approach to generate structure-aware positive samples and utilizes large language models (LLMs) to generate counterfactual negative samples with diverse sentence patterns. By applying contrastive learning, SALAD enables the model to focus on learning the structural relationships between key sentence components while minimizing reliance on spurious correlations. We validate our approach through experiments on three tasks: Sentiment Classification, Sexism Detection, and Natural Language Inference. The results demonstrate that SALAD not only improves model robustness and performance across different environments but also enhances generalization to out-of-distribution datasets and cross-domain scenarios.

Trusting CHATGPT: how minor tweaks in the prompts lead to major differences in sentiment classification

One fundamental question for the social sciences today is: how much can we trust highly complex predictive models like ChatGPT? This study tests the hypothesis that subtle changes in the structure of prompts do not produce significant variations in the classification results of sentiment polarity analysis generated by the Large Language Model GPT-4o mini. Using a dataset of 100.000 comments in Spanish on four Latin American presidents, the model classified the comments as positive, negative, or neutral on 10 occasions, varying the prompts slightly each time. The experimental methodology included exploratory and confirmatory analyses to identify significant discrepancies among classifications. The results reveal that even minor modifications to prompts such as lexical, syntactic, or modal changes, or even their lack of structure impact the classifications. In certain cases, the model produced inconsistent responses, such as mixing categories, providing unsolicited explanations, or using languages other than Spanish. Statistical analysis using Chi-square tests confirmed significant differences in most comparisons between prompts, except in one case where linguistic structures were highly similar. These findings challenge the robustness and trust of Large Language Models for classification tasks, highlighting their vulnerability to variations in instructions. Moreover, it was evident that the lack of structured grammar in prompts increases the frequency of hallucinations. The discussion underscores that trust in Large Language Models is based not only on technical performance but also on the social and institutional relationships underpinning their use.

Towards Explainable Fusion and Balanced Learning in Multimodal Sentiment Analysis

Multimodal Sentiment Analysis (MSA) faces two critical challenges: the lack of interpretability in the decision logic of multimodal fusion and modality imbalance caused by disparities in inter-modal information density. To address these issues, we propose KAN-MCP, a novel framework that integrates the interpretability of Kolmogorov-Arnold Networks (KAN) with the robustness of the Multimodal Clean Pareto (MCPareto) framework. First, KAN leverages its univariate function decomposition to achieve transparent analysis of cross-modal interactions. This structural design allows direct inspection of feature transformations without relying on external interpretation tools, thereby ensuring both high expressiveness and interpretability. Second, the proposed MCPareto enhances robustness by addressing modality imbalance and noise interference. Specifically, we introduce the Dimensionality Reduction and Denoising Modal Information Bottleneck (DRD-MIB) method, which jointly denoises and reduces feature dimensionality. This approach provides KAN with discriminative low-dimensional inputs to reduce the modeling complexity of KAN while preserving critical sentiment-related information. Furthermore, MCPareto dynamically balances gradient contributions across modalities using the purified features output by DRD-MIB, ensuring lossless transmission of auxiliary signals and effectively alleviating modality imbalance. This synergy of interpretability and robustness not only achieves superior performance on benchmark datasets such as CMU-MOSI, CMU-MOSEI, and CH-SIMS v2 but also offers an intuitive visualization interface through KAN's interpretable architecture.

Unravelling Technical debt topics through Time, Programming Languages and Repository

This study explores the dynamic landscape of Technical Debt (TD) topics in software engineering by examining its evolution across time, programming languages, and repositories. Despite the extensive research on identifying and quantifying TD, there remains a significant gap in understanding the diversity of TD topics and their temporal development. To address this, we have conducted an explorative analysis of TD data extracted from GitHub issues spanning from 2015 to September 2023. We employed BERTopic for sophisticated topic modelling. This study categorises the TD topics and tracks their progression over time. Furthermore, we have incorporated sentiment analysis for each identified topic, providing a deeper insight into the perceptions and attitudes associated with these topics. This offers a more nuanced understanding of the trends and shifts in TD topics through time, programming language, and repository.

Dependency Structure Augmented Contextual Scoping Framework for Multimodal Aspect-Based Sentiment Analysis

Multimodal Aspect-Based Sentiment Analysis (MABSA) seeks to extract fine-grained information from image-text pairs to identify aspect terms and determine their sentiment polarity. However, existing approaches often fall short in simultaneously addressing three core challenges: Sentiment Cue Perception (SCP), Multimodal Information Misalignment (MIM), and Semantic Noise Elimination (SNE). To overcome these limitations, we propose DASCO (\textbf{D}ependency Structure \textbf{A}ugmented \textbf{Sco}ping Framework), a fine-grained scope-oriented framework that enhances aspect-level sentiment reasoning by leveraging dependency parsing trees. First, we designed a multi-task pretraining strategy for MABSA on our base model, combining aspect-oriented enhancement, image-text matching, and aspect-level sentiment-sensitive cognition. This improved the model's perception of aspect terms and sentiment cues while achieving effective image-text alignment, addressing key challenges like SCP and MIM. Furthermore, we incorporate dependency trees as syntactic branch combining with semantic branch, guiding the model to selectively attend to critical contextual elements within a target-specific scope while effectively filtering out irrelevant noise for addressing SNE problem. Extensive experiments on two benchmark datasets across three subtasks demonstrate that DASCO achieves state-of-the-art performance in MABSA, with notable gains in JMASA (+3.1\% F1 and +5.4\% precision on Twitter2015).

SafeChat: A Framework for Building Trustworthy Collaborative Assistants and a Case Study of its Usefulness

Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness persist. In particular, Large Language Model (LLM)-based chatbots like ChatGPT, Gemini, and DeepSeek are becoming more accessible. However, such chatbots have limitations, including their inability to explain response generation, the risk of generating problematic content, the lack of standardized testing for reliability, and the need for deep AI expertise and extended development times. These issues make chatbots unsuitable for trust-sensitive applications like elections or healthcare. To address these concerns, we introduce SafeChat, a general architecture for building safe and trustworthy chatbots, with a focus on information retrieval use cases. Key features of SafeChat include: (a) safety, with a domain-agnostic design where responses are grounded and traceable to approved sources (provenance), and 'do-not-respond' strategies to prevent harmful answers; (b) usability, with automatic extractive summarization of long responses, traceable to their sources, and automated trust assessments to communicate expected chatbot behavior, such as sentiment; and (c) fast, scalable development, including a CSV-driven workflow, automated testing, and integration with various devices. We implemented SafeChat in an executable framework using the open-source chatbot platform Rasa. A case study demonstrates its application in building ElectionBot-SC, a chatbot designed to safely disseminate official election information. SafeChat is being used in many domains, validating its potential, and is available at: https://github.com/ai4society/trustworthy-chatbot.

DeepMLF: Multimodal language model with learnable tokens for deep fusion in sentiment analysis

While multimodal fusion has been extensively studied in Multimodal Sentiment Analysis (MSA), the role of fusion depth and multimodal capacity allocation remains underexplored. In this work, we position fusion depth, scalability, and dedicated multimodal capacity as primary factors for effective fusion. We introduce DeepMLF, a novel multimodal language model (LM) with learnable tokens tailored toward deep fusion. DeepMLF leverages an audiovisual encoder and a pretrained decoder LM augmented with multimodal information across its layers. We append learnable tokens to the LM that: 1) capture modality interactions in a controlled fashion and 2) preserve independent information flow for each modality. These fusion tokens gather linguistic information via causal self-attention in LM Blocks and integrate with audiovisual information through cross-attention MM Blocks. Serving as dedicated multimodal capacity, this design enables progressive fusion across multiple layers, providing depth in the fusion process. Our training recipe combines modality-specific losses and language modelling loss, with the decoder LM tasked to predict ground truth polarity. Across three MSA benchmarks with varying dataset characteristics, DeepMLF achieves state-of-the-art performance. Our results confirm that deeper fusion leads to better performance, with optimal fusion depths (5-7) exceeding those of existing approaches. Additionally, our analysis on the number of fusion tokens reveals that small token sets ($\sim$20) achieve optimal performance. We examine the importance of representation learning order (fusion curriculum) through audiovisual encoder initialization experiments. Our ablation studies demonstrate the superiority of the proposed fusion design and gating while providing a holistic examination of DeepMLF's scalability to LLMs, and the impact of each training objective and embedding regularization.