Dialogue Act Patterns in GenAI-Mediated L2 Oral Practice: A Sequential Analysis of Learner-Chatbot Interactions

While generative AI (GenAI) voice chatbots offer scalable opportunities for second language (L2) oral practice, the interactional processes related to learners' gains remain underexplored. This study investigates dialogue act (DA) patterns in interactions between Grade 9 Chinese English as a foreign language (EFL) learners and a GenAI voice chatbot over a 10-week intervention. Seventy sessions from 12 students were annotated by human coders using a pedagogy-informed coding scheme, yielding 6,957 coded DAs. DA distributions and sequential patterns were compared between high- and low-progress sessions. At the DA level, high-progress sessions showed more learner-initiated questions, whereas low-progress sessions exhibited higher rates of clarification-seeking, indicating greater comprehension difficulty. At the sequential level, high-progress sessions were characterised by more frequent prompting-based corrective feedback sequences, consistently positioned after learner responses, highlighting the role of feedback type and timing in effective interaction. Overall, these findings underscore the value of a dialogic lens in GenAI chatbot design, contribute a pedagogy-informed DA coding framework, and inform the design of adaptive GenAI chatbots for L2 education.

Breakdowns in Conversational AI: Interactional Failures in Emotionally and Ethically Sensitive Contexts

Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in evolving conversation. We explore the research question: what breakdowns arise when conversational agents confront emotionally and ethically sensitive behaviors, and how do these affect dialogue quality? To stress-test chatbot performance, we develop a persona-conditioned user simulator capable of engaging in multi-turn dialogue with psychological personas and staged emotional pacing. Our analysis reveals that mainstream models exhibit recurrent breakdowns that intensify as emotional trajectories escalate. We identify several common failure patterns, including affective misalignments, ethical guidance failures, and cross-dimensional trade-offs where empathy supersedes or undermines responsibility. We organize these patterns into a taxonomy and discuss the design implications, highlighting the necessity to maintain ethical coherence and affective sensitivity throughout dynamic interactions. The study offers the HCI community a new perspective on the diagnosis and improvement of conversational AI in value-sensitive and emotionally charged contexts.

Disrupting Cognitive Passivity: Rethinking AI-Assisted Data Literacy through Cognitive Alignment

AI chatbots are increasingly stepping into roles as collaborators or teachers in analyzing, visualizing, and reasoning through data and domain problem. Yet, AI's default assistant mode with its comprehensive and one-off responses may undermine opportunities for practitioners to develop literacy through their own thinking, inducing cognitive passivity. Drawing on evidence from empirical studies and theories, we argue that disrupting cognitive passivity necessitates a nuanced approach: rather than simply making AI promote deliberative thinking, there is a need for more dynamic and adaptive strategy through cognitive alignment -- a framework that characterizes effective human-AI interaction as a function of alignment between users' cognitive demand and AI's interaction mode. In the framework, we provide the mapping between AI's interaction mode (transmissive or deliberative) and users' cognitive demand (receptive or deliberative), otherwise leading to either cognitive passivity or friction. We further discuss implications and offer open questions for future research on data literacy.

Comparing the Impact of Pedagogy-Informed Custom and General-Purpose GAI Chatbots on Students' Science Problem-Solving Processes and Performance Using Heterogeneous Interaction Network Analysis

Problem solving plays an essential role in science education, and generative AI (GAI) chatbots have emerged as a promising tool for supporting students' science problem solving. However, general-purpose chatbots (e.g., ChatGPT), which often provide direct, ready-made answers, may lead to students' cognitive offloading. Prior research has rarely focused on custom chatbots for facilitating students' science problem solving, nor has it examined how they differently influence problem-solving processes and performance compared to general-purpose chatbots. To address this gap, we developed a pedagogy-informed custom GAI chatbot grounded in the Socratic questioning method, which supports students by prompting them with guiding questions. This study employed a within-subjects counterbalanced design in which 48 secondary school students used both custom and general-purpose chatbot to complete two science problem-solving tasks. 3297 student-chatbot dialogues were collected and analyzed using Heterogeneous Interaction Network Analysis (HINA). The results showed that: (1) students demonstrated significantly higher interaction intensity and cognitive interaction diversity when using custom chatbot than using general-purpose chatbot; (2) students were more likely to follow custom chatbot's guidance to think and reflect, whereas they tended to request general-purpose chatbot to execute specific commands; and (3) no statistically significant difference was observed in students' problem-solving performance evaluated by solution quality between two chatbot conditions. This study provides novel theoretical insights and empirical evidence that custom chatbots are less likely to induce cognitive offloading and instead foster greater cognitive engagement compared to general-purpose chatbots. This study also offers insights into the design and integration of GAI chatbots in science education.

Let's Have a Conversation: Designing and Evaluating LLM Agents for Interactive Optimization

Optimization is as much about modeling the right problem as solving it. Identifying the right objectives, constraints, and trade-offs demands extensive interaction between researchers and stakeholders. Large language models can empower decision-makers with optimization capabilities through interactive optimization agents that can propose, interpret and refine solutions. However, it is fundamentally harder to evaluate a conversation-based interaction than traditional one-shot approaches. This paper proposes a scalable and replicable methodology for evaluating optimization agents through conversations. We build LLM-powered decision agents that role-play diverse stakeholders, each governed by an internal utility function but communicating like a real decision-maker. We generate thousands of conversations in a school scheduling case study. Results show that one-shot evaluation is severely limiting: the same optimization agent converges to much higher-quality solutions through conversations. Then, this paper uses this methodology to demonstrate that tailored optimization agents, endowed with domain-specific prompts and structured tools, can lead to significant improvements in solution quality in fewer interactions, as compared to general-purpose chatbots. These findings provide evidence of the benefits of emerging solutions at the AI-optimization interface to expand the reach of optimization technologies in practice. They also uncover the impact of operations research expertise to facilitate interactive deployments through the design of effective and reliable optimization agents.

Trust and Reliance on AI in Education: AI Literacy and Need for Cognition as Moderators

As generative AI systems are integrated into educational settings, students often encounter AI-generated output while working through learning tasks, either by requesting help or through integrated tools. Trust in AI can influence how students interpret and use that output, including whether they evaluate it critically or exhibit overreliance. We investigate how students' trust relates to their appropriate reliance on an AI assistant during programming problem-solving tasks, and whether this relationship differs by learner characteristics. With 432 undergraduate participants, students' completed Python output-prediction problems while receiving recommendations and explanations from an AI chatbot, including accurate and intentionally misleading suggestions. We operationalize reliance behaviorally as the extent to which students' responses reflected appropriate use of the AI assistant's suggestions, accepting them when they were correct and rejecting them when they were incorrect. Pre- and post-task surveys assessed trust in the assistant, AI literacy, need for cognition, programming self-efficacy, and programming literacy. Results showed a non-linear relationship in which higher trust was associated with lower appropriate reliance, suggesting weaker discrimination between correct and incorrect recommendations. This relationship was significantly moderated by students' AI literacy and need for cognition. These findings highlight the need for future work on instructional and system supports that encourage more reflective evaluation of AI assistance during problem-solving.

The Energy Footprint of LLM-Based Environmental Analysis: LLMs and Domain Products

As large language models (LLMs) are increasingly used in domain-specific applications, including climate change and environmental research, understanding their energy footprint has become an important concern. The growing adoption of retrieval-augmented (RAG) systems for climate-domain specific analysis raises a key question: how does the energy consumption of domain-specific RAG workflows compare with that of direct generic LLM usage? Prior research has focused on standalone model calls or coarse token-based estimates, while leaving the energy implications of deployed application workflows insufficiently understood. In this paper, we assess the inference-time energy consumption of two LLM-based climate analysis chatbots (ChatNetZero and ChatNDC) compared to the generic GPT-4o-mini model. We estimate energy use under actual user queries by decomposing each workflow into retrieval, generation, and hallucination-checking components. We also test across different times of day and geographic access locations. Our results show that the energy consumption of domain-specific RAG systems depends strongly on their design. More agentic pipelines substantially increase inference-time energy use, particularly when used for additional accuracy or verification checks, although they may not yield proportional gains in response quality. While more research is needed to further test these initial findings more robustly across models, environments and prompting structures, this study provides a new understanding on how the design of domain-specific LLM products affects both the energy footprint and quality of output.

CivicShield: A Cross-Domain Defense-in-Depth Framework for Securing Government-Facing AI Chatbots Against Multi-Turn Adversarial Attacks

LLM-based chatbots in government services face critical security gaps. Multi-turn adversarial attacks achieve over 90% success against current defenses, and single-layer guardrails are bypassed with similar rates. We present CivicShield, a cross-domain defense-in-depth framework for government-facing AI chatbots. Drawing on network security, formal verification, biological immune systems, aviation safety, and zero-trust cryptography, CivicShield introduces seven defense layers: (1) zero-trust foundation with capability-based access control, (2) perimeter input validation, (3) semantic firewall with intent classification, (4) conversation state machine with safety invariants, (5) behavioral anomaly detection, (6) multi-model consensus verification, and (7) graduated human-in-the-loop escalation. We present a formal threat model covering 8 multi-turn attack families, map the framework to NIST SP 800-53 controls across 14 families, and evaluate using ablation analysis. Theoretical analysis shows layered defenses reduce attack probability by 1-2 orders of magnitude versus single-layer approaches. Simulation against 1,436 scenarios including HarmBench (416), JailbreakBench (200), and XSTest (450) achieves 72.9% combined detection [69.5-76.0% CI] with 2.9% effective false positive rate after graduated response, while maintaining 100% detection of multi-turn crescendo and slow-drift attacks. The honest drop on real benchmarks versus author-generated scenarios (71.2% vs 76.7% on HarmBench, 47.0% vs 70.0% on JailbreakBench) validates independent evaluation importance. CivicShield addresses an open gap at the intersection of AI safety, government compliance, and practical deployment.

Conversational Agents and the Understanding of Human Language: Reflections on AI, LLMs, and Cognitive Science

In this paper, we discuss the relationship between natural language processing by computers (NLP) and the understanding of the human language capacity, as studied by linguistics and cognitive science. We outline the evolution of NLP from its beginnings until the age of large language models, and highlight for each of its main paradigms some similarities and differences with theories of the human language capacity. We conclude that the evolution of language technology has not substantially deepened our understanding of how human minds process natural language, despite the impressive language abilities attained by current chatbots using artificial neural networks.

Strategic Candidacy in Generative AI Arenas

AI arenas, which rank generative models from pairwise preferences of users, are a popular method for measuring the relative performance of models in the course of their organic use. Because rankings are computed from noisy preferences, there is a concern that model producers can exploit this randomness by submitting many models (e.g., multiple variants of essentially the same model) and thereby artificially improve the rank of their top models. This can lead to degradations in the quality, and therefore the usefulness, of the ranking. In this paper, we begin by establishing, both theoretically and in simulations calibrated to data from the platform Arena (formerly LMArena, Chatbot Arena), conditions under which producers can benefit from submitting clones when their goal is to be ranked highly. We then propose a new mechanism for ranking models from pairwise comparisons, called You-Rank-We-Rank (YRWR). It requires that producers submit rankings over their own models and uses these rankings to correct statistical estimates of model quality. We prove that this mechanism is approximately clone-robust, in the sense that a producer cannot improve their rank much by doing anything other than submitting each of their unique models exactly once. Moreover, to the extent that model producers are able to correctly rank their own models, YRWR improves overall ranking accuracy. In further simulations, we show that indeed the mechanism is approximately clone-robust and quantify improvements to ranking accuracy, even under producer misranking.