Should ChatGPT Write Your Breakup Text? Exploring the Role of AI in Relationship Dissolution

Relationships are essential to our happiness and wellbeing. The dissolution of a relationship, the final stage of relationship's lifecycle and one of the most stressful events in an individual's life, can have profound and long-lasting impacts on people. With the breakup process increasingly facilitated by computer-mediated communication (CMC), and the likely future influence of AI-mediated communication (AIMC) tools, we conducted a semi-structured interview study with 21 participants. We aim to understand: 1) the current role of technology in the breakup process, 2) the needs and support individuals have during the process, and 3) how AI might address these needs. Our research shows that people have distinct needs at various stages of ending a relationship. Presently, technology is used for information gathering and community support, acting as a catalyst for breakups, enabling ghosting and blocking, and facilitating communication. Participants anticipate that AI could aid in sense-making of their relationship leading up to the breakup, act as a mediator, assist in crafting appropriate wording, tones, and language during breakup conversations, and support companionship, reflection, recovery, and growth after a breakup. Our findings also demonstrate an overlap between the breakup process and the Transtheoretical Model (TTM) of behavior change. Through the lens of TTM, we explore the potential support and affordances AI could offer in breakups, including its benefits and the necessary precautions regarding AI's role in this sensitive process.

MindShift: Leveraging Large Language Models for Mental-States-Based Problematic Smartphone Use Intervention

Problematic smartphone use negatively affects physical and mental health. Despite the wide range of prior research, existing persuasive techniques are not flexible enough to provide dynamic persuasion content based on users' physical contexts and mental states. We first conduct a Wizard-of-Oz study (N=12) and an interview study (N=10) to summarize the mental states behind problematic smartphone use: boredom, stress, and inertia. This informs our design of four persuasion strategies: understanding, comforting, evoking, and scaffolding habits. We leverage large language models (LLMs) to enable the automatic and dynamic generation of effective persuasion content. We develop MindShift, a novel LLM-powered problematic smartphone use intervention technique. MindShift takes users' in-the-moment physical contexts, mental states, app usage behaviors, users' goals & habits as input, and generates high-quality and flexible persuasive content with appropriate persuasion strategies. We conduct a 5-week field experiment (N=25) to compare MindShift with baseline techniques. The results show that MindShift significantly improves intervention acceptance rates by 17.8-22.5% and reduces smartphone use frequency by 12.1-14.4%. Moreover, users have a significant drop in smartphone addiction scale scores and a rise in self-efficacy. Our study sheds light on the potential of leveraging LLMs for context-aware persuasion in other behavior change domains.