Mapping Caregiver Needs to AI Chatbot Design: Strengths and Gaps in Mental Health Support for Alzheimer's and Dementia Caregivers

Family caregivers of individuals with Alzheimer's Disease and Related Dementia (AD/ADRD) face significant emotional and logistical challenges that place them at heightened risk for stress, anxiety, and depression. Although recent advances in generative AI -- particularly large language models (LLMs) -- offer new opportunities to support mental health, little is known about how caregivers perceive and engage with such technologies. To address this gap, we developed Carey, a GPT-4o-based chatbot designed to provide informational and emotional support to AD/ADRD caregivers. Using Carey as a technology probe, we conducted semi-structured interviews with 16 family caregivers following scenario-driven interactions grounded in common caregiving stressors. Through inductive coding and reflexive thematic analysis, we surface a systemic understanding of caregiver needs and expectations across six themes -- on-demand information access, emotional support, safe space for disclosure, crisis management, personalization, and data privacy. For each of these themes, we also identified the nuanced tensions in the caregivers' desires and concerns. We present a mapping of caregiver needs, AI chatbot's strengths, gaps, and design recommendations. Our findings offer theoretical and practical insights to inform the design of proactive, trustworthy, and caregiver-centered AI systems that better support the evolving mental health needs of AD/ADRD caregivers.

Controlling Context: Generative AI at Work in Integrated Circuit Design and Other High-Precision Domains

Generative AI tools have become more prevalent in engineering workflows, particularly through chatbots and code assistants. As the perceived accuracy of these tools improves, questions arise about whether and how those who work in high-precision domains might maintain vigilance for errors, and what other aspects of using such tools might trouble their work. This paper analyzes interviews with hardware and software engineers, and their collaborators, who work in integrated circuit design to identify the role accuracy plays in their use of generative AI tools and what other forms of trouble they face in using such tools. The paper inventories these forms of trouble, which are then mapped to elements of generative AI systems, to conclude that controlling the context of interactions between engineers and the generative AI tools is one of the largest challenges they face. The paper concludes with recommendations for mitigating this form of trouble by increasing the ability to control context interactively.

Causes in neuron diagrams, and testing causal reasoning in Large Language Models. A glimpse of the future of philosophy?

We propose a test for abstract causal reasoning in AI, based on scholarship in the philosophy of causation, in particular on the neuron diagrams popularized by D. Lewis. We illustrate the test on advanced Large Language Models (ChatGPT, DeepSeek and Gemini). Remarkably, these chatbots are already capable of correctly identifying causes in cases that are hotly debated in the literature. In order to assess the results of these LLMs and future dedicated AI, we propose a definition of cause in neuron diagrams with a wider validity than published hitherto, which challenges the widespread view that such a definition is elusive. We submit that these results are an illustration of how future philosophical research might evolve: as an interplay between human and artificial expertise.

ImpReSS: Implicit Recommender System for Support Conversations

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems (CRSs) have attracted attention for their ability to enhance the quality of recommendations, limited research has addressed the implicit integration of recommendations within customer support interactions. In this work, we introduce ImpReSS, an implicit recommender system designed for customer support conversations. ImpReSS operates alongside existing support chatbots, where users report issues and chatbots provide solutions. Based on a customer support conversation, ImpReSS identifies opportunities to recommend relevant solution product categories (SPCs) that help resolve the issue or prevent its recurrence -- thereby also supporting business growth. Unlike traditional CRSs, ImpReSS functions entirely implicitly and does not rely on any assumption of a user's purchasing intent. Our empirical evaluation of ImpReSS's ability to recommend relevant SPCs that can help address issues raised in support conversations shows promising results, including an MRR@1 (and recall@3) of 0.72 (0.89) for general problem solving, 0.82 (0.83) for information security support, and 0.85 (0.67) for cybersecurity troubleshooting. To support future research, our data and code will be shared upon request.

Cost-Efficient Serving of LLM Agents via Test-Time Plan Caching

LLM-based agentic applications have shown increasingly remarkable capabilities in complex workflows but incur substantial costs due to extensive planning and reasoning requirements. Existing LLM caching techniques (like context caching and semantic caching), primarily designed for serving chatbots, are insufficient for agentic applications where outputs depend on external data or environmental contexts. We propose agentic plan caching, a novel approach that extracts, stores, adapts, and reuses structured plan templates from planning stages of agentic applications across semantically similar tasks to reduce the cost of serving. Unlike traditional semantic caching, our system extracts plan templates from completed agent executions at test-time, employs keyword extraction to match new requests against cached plans, and utilizes lightweight models to adapt these templates to task-specific plans with contexts. Evaluation across multiple real-world agentic applications shows that our system can reduce costs by 46.62% on average while maintaining performance, offering a more efficient solution for serving LLM-based agents that complements existing LLM serving infrastructures.

Transforming Chatbot Text: A Sequence-to-Sequence Approach

Due to advances in Large Language Models (LLMs) such as ChatGPT, the boundary between human-written text and AI-generated text has become blurred. Nevertheless, recent work has demonstrated that it is possible to reliably detect GPT-generated text. In this paper, we adopt a novel strategy to adversarially transform GPT-generated text using sequence-to-sequence (Seq2Seq) models, with the goal of making the text more human-like. We experiment with the Seq2Seq models T5-small and BART which serve to modify GPT-generated sentences to include linguistic, structural, and semantic components that may be more typical of human-authored text. Experiments show that classification models trained to distinguish GPT-generated text are significantly less accurate when tested on text that has been modified by these Seq2Seq models. However, after retraining classification models on data generated by our Seq2Seq technique, the models are able to distinguish the transformed GPT-generated text from human-generated text with high accuracy. This work adds to the accumulating knowledge of text transformation as a tool for both attack -- in the sense of defeating classification models -- and defense -- in the sense of improved classifiers -- thereby advancing our understanding of AI-generated text.

Building Trustworthy AI by Addressing its 16+2 Desiderata with Goal-Directed Commonsense Reasoning

Current advances in AI and its applicability have highlighted the need to ensure its trustworthiness for legal, ethical, and even commercial reasons. Sub-symbolic machine learning algorithms, such as the LLMs, simulate reasoning but hallucinate and their decisions cannot be explained or audited (crucial aspects for trustworthiness). On the other hand, rule-based reasoners, such as Cyc, are able to provide the chain of reasoning steps but are complex and use a large number of reasoners. We propose a middle ground using s(CASP), a goal-directed constraint-based answer set programming reasoner that employs a small number of mechanisms to emulate reliable and explainable human-style commonsense reasoning. In this paper, we explain how s(CASP) supports the 16 desiderata for trustworthy AI introduced by Doug Lenat and Gary Marcus (2023), and two additional ones: inconsistency detection and the assumption of alternative worlds. To illustrate the feasibility and synergies of s(CASP), we present a range of diverse applications, including a conversational chatbot and a virtually embodied reasoner.

Interaction, Process, Infrastructure: A Unified Architecture for Human-Agent Collaboration

As AI tools proliferate across domains, from chatbots and copilots to emerging agents, they increasingly support professional knowledge work. Yet despite their growing capabilities, these systems remain fragmented: they assist with isolated tasks but lack the architectural scaffolding for sustained, adaptive collaboration. We propose a layered framework for human-agent systems that integrates three interdependent dimensions: interaction, process, and infrastructure. Crucially, our architecture elevates process to a primary focus by making it explicit, inspectable, and adaptable, enabling humans and agents to align with evolving goals and coordinate over time. This model clarifies limitations of current tools, unifies emerging system design approaches, and reveals new opportunities for researchers and AI system builders. By grounding intelligent behavior in structured collaboration, we reimagine human-agent collaboration not as task-specific augmentation, but as a form of coherent and aligned system for real-world work.

On the Effectiveness of Integration Methods for Multimodal Dialogue Response Retrieval

Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores how a dialogue system can output responses in various modalities such as text and image. To this end, we first formulate a multimodal dialogue response retrieval task for retrieval-based systems as the combination of three subtasks. We then propose three integration methods based on a two-step approach and an end-to-end approach, and compare the merits and demerits of each method. Experimental results on two datasets demonstrate that the end-to-end approach achieves comparable performance without an intermediate step in the two-step approach. In addition, a parameter sharing strategy not only reduces the number of parameters but also boosts performance by transferring knowledge across the subtasks and the modalities.

"I Hadn't Thought About That": Creators of Human-like AI Weigh in on Ethics And Neurodivergence

Human-like AI agents such as robots and chatbots are becoming increasingly popular, but they present a variety of ethical concerns. The first concern is in how we define humanness, and how our definition impacts communities historically dehumanized by scientific research. Autistic people in particular have been dehumanized by being compared to robots, making it even more important to ensure this marginalization is not reproduced by AI that may promote neuronormative social behaviors. Second, the ubiquitous use of these agents raises concerns surrounding model biases and accessibility. In our work, we investigate the experiences of the people who build and design these technologies to gain insights into their understanding and acceptance of neurodivergence, and the challenges in making their work more accessible to users with diverse needs. Even though neurodivergent individuals are often marginalized for their unique communication styles, nearly all participants overlooked the conclusions their end-users and other AI system makers may draw about communication norms from the implementation and interpretation of humanness applied in participants' work. This highlights a major gap in their broader ethical considerations, compounded by some participants' neuronormative assumptions about the behaviors and traits that distinguish "humans" from "bots" and the replication of these assumptions in their work. We examine the impact this may have on autism inclusion in society and provide recommendations for additional systemic changes towards more ethical research directions.