Alexa Teacher Model: Pretraining and Distilling Multi-Billion-Parameter Encoders for Natural Language Understanding Systems

We present results from a large-scale experiment on pretraining encoders with non-embedding parameter counts ranging from 700M to 9.3B, their subsequent distillation into smaller models ranging from 17M-170M parameters, and their application to the Natural Language Understanding (NLU) component of a virtual assistant system. Though we train using 70% spoken-form data, our teacher models perform comparably to XLM-R and mT5 when evaluated on the written-form Cross-lingual Natural Language Inference (XNLI) corpus. We perform a second stage of pretraining on our teacher models using in-domain data from our system, improving error rates by 3.86% relative for intent classification and 7.01% relative for slot filling. We find that even a 170M-parameter model distilled from our Stage 2 teacher model has 2.88% better intent classification and 7.69% better slot filling error rates when compared to the 2.3B-parameter teacher trained only on public data (Stage 1), emphasizing the importance of in-domain data for pretraining. When evaluated offline using labeled NLU data, our 17M-parameter Stage 2 distilled model outperforms both XLM-R Base (85M params) and DistillBERT (42M params) by 4.23% to 6.14%, respectively. Finally, we present results from a full virtual assistant experimentation platform, where we find that models trained using our pretraining and distillation pipeline outperform models distilled from 85M-parameter teachers by 3.74%-4.91% on an automatic measurement of full-system user dissatisfaction.

A Multi-Task BERT Model for Schema-Guided Dialogue State Tracking

Task-oriented dialogue systems often employ a Dialogue State Tracker (DST) to successfully complete conversations. Recent state-of-the-art DST implementations rely on schemata of diverse services to improve model robustness and handle zero-shot generalization to new domains [1], however such methods [2, 3] typically require multiple large scale transformer models and long input sequences to perform well. We propose a single multi-task BERT-based model that jointly solves the three DST tasks of intent prediction, requested slot prediction and slot filling. Moreover, we propose an efficient and parsimonious encoding of the dialogue history and service schemata that is shown to further improve performance. Evaluation on the SGD dataset shows that our approach outperforms the baseline SGP-DST by a large margin and performs well compared to the state-of-the-art, while being significantly more computationally efficient. Extensive ablation studies are performed to examine the contributing factors to the success of our model.

Re2G: Retrieve, Rerank, Generate

As demonstrated by GPT-3 and T5, transformers grow in capability as parameter spaces become larger and larger. However, for tasks that require a large amount of knowledge, non-parametric memory allows models to grow dramatically with a sub-linear increase in computational cost and GPU memory requirements. Recent models such as RAG and REALM have introduced retrieval into conditional generation. These models incorporate neural initial retrieval from a corpus of passages. We build on this line of research, proposing Re2G, which combines both neural initial retrieval and reranking into a BART-based sequence-to-sequence generation. Our reranking approach also permits merging retrieval results from sources with incomparable scores, enabling an ensemble of BM25 and neural initial retrieval. To train our system end-to-end, we introduce a novel variation of knowledge distillation to train the initial retrieval, reranker, and generation using only ground truth on the target sequence output. We find large gains in four diverse tasks: zero-shot slot filling, question answering, fact-checking, and dialog, with relative gains of 9% to 34% over the previous state-of-the-art on the KILT leaderboard. We make our code available as open source at https://github.com/IBM/kgi-slot-filling/tree/re2g.

Hierarchical Context Tagging for Utterance Rewriting

Utterance rewriting aims to recover coreferences and omitted information from the latest turn of a multi-turn dialogue. Recently, methods that tag rather than linearly generate sequences have proven stronger in both in- and out-of-domain rewriting settings. This is due to a tagger's smaller search space as it can only copy tokens from the dialogue context. However, these methods may suffer from low coverage when phrases that must be added to a source utterance cannot be covered by a single context span. This can occur in languages like English that introduce tokens such as prepositions into the rewrite for grammaticality. We propose a hierarchical context tagger (HCT) that mitigates this issue by predicting slotted rules (e.g., "besides _") whose slots are later filled with context spans. HCT (i) tags the source string with token-level edit actions and slotted rules and (ii) fills in the resulting rule slots with spans from the dialogue context. This rule tagging allows HCT to add out-of-context tokens and multiple spans at once; we further cluster the rules to truncate the long tail of the rule distribution. Experiments on several benchmarks show that HCT can outperform state-of-the-art rewriting systems by ~2 BLEU points.

XQA-DST: Multi-Domain and Multi-Lingual Dialogue State Tracking

In a task-oriented dialogue system, Dialogue State Tracking (DST) keeps track of all important information by filling slots with values given through the conversation. Existing methods generally rely on a predefined set of values and struggle to generalise to previously unseen slots in new domains. In this paper, we propose a multi-domain and multi-lingual dialogue state tracker in a neural reading comprehension approach. Our approach fills the slot values using span prediction, where the values are extracted from the dialogue itself. With a novel training strategy and an independent domain classifier, empirical results demonstrate that our model is a domain-scalable and open-vocabulary model that achieves 53.2% Joint Goal Accuracy (JGA) on MultiWOZ 2.1. We show its competitive transferability by zero-shot domain-adaptation experiments on MultiWOZ 2.1 with an average JGA of 31.6% for five domains. In addition, it achieves cross-lingual transfer with state-of-the-art zero-shot results, 64.9% JGA from English to German and 68.6% JGA from English to Italian on WOZ 2.0.

KGI: An Integrated Framework for Knowledge Intensive Language Tasks

In a recent work, we presented a novel state-of-the-art approach to zero-shot slot filling that extends dense passage retrieval with hard negatives and robust training procedures for retrieval augmented generation models. In this paper, we propose a system based on an enhanced version of this approach where we train task specific models for other knowledge intensive language tasks, such as open domain question answering (QA), dialogue and fact checking. Our system achieves results comparable to the best models in the KILT leaderboards. Moreover, given a user query, we show how the output from these different models can be combined to cross-examine each other. Particularly, we show how accuracy in dialogue can be improved using the QA model. A short video demonstrating the system is available here - \url{https://ibm.box.com/v/kgi-interactive-demo} .

TWEET-FID: An Annotated Dataset for Multiple Foodborne Illness Detection Tasks

Foodborne illness is a serious but preventable public health problem -- with delays in detecting the associated outbreaks resulting in productivity loss, expensive recalls, public safety hazards, and even loss of life. While social media is a promising source for identifying unreported foodborne illnesses, there is a dearth of labeled datasets for developing effective outbreak detection models. To accelerate the development of machine learning-based models for foodborne outbreak detection, we thus present TWEET-FID (TWEET-Foodborne Illness Detection), the first publicly available annotated dataset for multiple foodborne illness incident detection tasks. TWEET-FID collected from Twitter is annotated with three facets: tweet class, entity type, and slot type, with labels produced by experts as well as by crowdsource workers. We introduce several domain tasks leveraging these three facets: text relevance classification (TRC), entity mention detection (EMD), and slot filling (SF). We describe the end-to-end methodology for dataset design, creation, and labeling for supporting model development for these tasks. A comprehensive set of results for these tasks leveraging state-of-the-art single- and multi-task deep learning methods on the TWEET-FID dataset are provided. This dataset opens opportunities for future research in foodborne outbreak detection.

L3Cube-MahaNER: A Marathi Named Entity Recognition Dataset and BERT models

Named Entity Recognition (NER) is a basic NLP task and finds major applications in conversational and search systems. It helps us identify key entities in a sentence used for the downstream application. NER or similar slot filling systems for popular languages have been heavily used in commercial applications. In this work, we focus on Marathi, an Indian language, spoken prominently by the people of Maharashtra state. Marathi is a low resource language and still lacks useful NER resources. We present L3Cube-MahaNER, the first major gold standard named entity recognition dataset in Marathi. We also describe the manual annotation guidelines followed during the process. In the end, we benchmark the dataset on different CNN, LSTM, and Transformer based models like mBERT, XLM-RoBERTa, IndicBERT, MahaBERT, etc. The MahaBERT provides the best performance among all the models. The data and models are available at https://github.com/l3cube-pune/MarathiNLP .

BEIKE NLP at SemEval-2022 Task 4: Prompt-Based Paragraph Classification for Patronizing and Condescending Language Detection

PCL detection task is aimed at identifying and categorizing language that is patronizing or condescending towards vulnerable communities in the general media.Compared to other NLP tasks of paragraph classification, the negative language presented in the PCL detection task is usually more implicit and subtle to be recognized, making the performance of common text-classification approaches disappointed. Targeting the PCL detection problem in SemEval-2022 Task 4, in this paper, we give an introduction to our team's solution, which exploits the power of prompt-based learning on paragraph classification. We reformulate the task as an appropriate cloze prompt and use pre-trained Masked Language Models to fill the cloze slot. For the two subtasks, binary classification and multi-label classification, DeBERTa model is adopted and fine-tuned to predict masked label words of task-specific prompts. On the evaluation dataset, for binary classification, our approach achieves an F1-score of 0.6406; for multi-label classification, our approach achieves an macro-F1-score of 0.4689 and ranks first in the leaderboard.

Bridge to Target Domain by Prototypical Contrastive Learning and Label Confusion: Re-explore Zero-Shot Learning for Slot Filling

Zero-shot cross-domain slot filling alleviates the data dependence in the case of data scarcity in the target domain, which has aroused extensive research. However, as most of the existing methods do not achieve effective knowledge transfer to the target domain, they just fit the distribution of the seen slot and show poor performance on unseen slot in the target domain. To solve this, we propose a novel approach based on prototypical contrastive learning with a dynamic label confusion strategy for zero-shot slot filling. The prototypical contrastive learning aims to reconstruct the semantic constraints of labels, and we introduce the label confusion strategy to establish the label dependence between the source domains and the target domain on-the-fly. Experimental results show that our model achieves significant improvement on the unseen slots, while also set new state-of-the-arts on slot filling task.