Dynamic Demonstration Retrieval and Cognitive Understanding for Emotional Support Conversation

Emotional Support Conversation (ESC) systems are pivotal in providing empathetic interactions, aiding users through negative emotional states by understanding and addressing their unique experiences. In this paper, we tackle two key challenges in ESC: enhancing contextually relevant and empathetic response generation through dynamic demonstration retrieval, and advancing cognitive understanding to grasp implicit mental states comprehensively. We introduce Dynamic Demonstration Retrieval and Cognitive-Aspect Situation Understanding (\ourwork), a novel approach that synergizes these elements to improve the quality of support provided in ESCs. By leveraging in-context learning and persona information, we introduce an innovative retrieval mechanism that selects informative and personalized demonstration pairs. We also propose a cognitive understanding module that utilizes four cognitive relationships from the ATOMIC knowledge source to deepen situational awareness of help-seekers' mental states. Our supportive decoder integrates information from diverse knowledge sources, underpinning response generation that is both empathetic and cognitively aware. The effectiveness of \ourwork is demonstrated through extensive automatic and human evaluations, revealing substantial improvements over numerous state-of-the-art models, with up to 13.79\% enhancement in overall performance of ten metrics. Our codes are available for public access to facilitate further research and development.

A Survey on Recent Advances in LLM-Based Multi-turn Dialogue Systems

This survey provides a comprehensive review of research on multi-turn dialogue systems, with a particular focus on multi-turn dialogue systems based on large language models (LLMs). This paper aims to (a) give a summary of existing LLMs and approaches for adapting LLMs to downstream tasks; (b) elaborate recent advances in multi-turn dialogue systems, covering both LLM-based open-domain dialogue (ODD) and task-oriented dialogue (TOD) systems, along with datasets and evaluation metrics; (c) discuss some future emphasis and recent research problems arising from the development of LLMs and the increasing demands on multi-turn dialogue systems.