Multi-Level Explanations for Generative Language Models

Perturbation-based explanation methods such as LIME and SHAP are commonly applied to text classification. This work focuses on their extension to generative language models. To address the challenges of text as output and long text inputs, we propose a general framework called MExGen that can be instantiated with different attribution algorithms. To handle text output, we introduce the notion of scalarizers for mapping text to real numbers and investigate multiple possibilities. To handle long inputs, we take a multi-level approach, proceeding from coarser levels of granularity to finer ones, and focus on algorithms with linear scaling in model queries. We conduct a systematic evaluation, both automated and human, of perturbation-based attribution methods for summarization and context-grounded question answering. The results show that our framework can provide more locally faithful explanations of generated outputs.

Design Principles for Generative AI Applications

Generative AI applications present unique design challenges. As generative AI technologies are increasingly being incorporated into mainstream applications, there is an urgent need for guidance on how to design user experiences that foster effective and safe use. We present six principles for the design of generative AI applications that address unique characteristics of generative AI UX and offer new interpretations and extensions of known issues in the design of AI applications. Each principle is coupled with a set of design strategies for implementing that principle via UX capabilities or through the design process. The principles and strategies were developed through an iterative process involving literature review, feedback from design practitioners, validation against real-world generative AI applications, and incorporation into the design process of two generative AI applications. We anticipate the principles to usefully inform the design of generative AI applications by driving actionable design recommendations.

Helping the Helper: Supporting Peer Counselors via AI-Empowered Practice and Feedback

Millions of users come to online peer counseling platforms to seek support on diverse topics ranging from relationship stress to anxiety. However, studies show that online peer support groups are not always as effective as expected largely due to users' negative experiences with unhelpful counselors. Peer counselors are key to the success of online peer counseling platforms, but most of them often do not have systematic ways to receive guidelines or supervision. In this work, we introduce CARE: an interactive AI-based tool to empower peer counselors through automatic suggestion generation. During the practical training stage, CARE helps diagnose which specific counseling strategies are most suitable in the given context and provides tailored example responses as suggestions. Counselors can choose to select, modify, or ignore any suggestion before replying to the support seeker. Building upon the Motivational Interviewing framework, CARE utilizes large-scale counseling conversation data together with advanced natural language generation techniques to achieve these functionalities. We demonstrate the efficacy of CARE by performing both quantitative evaluations and qualitative user studies through simulated chats and semi-structured interviews. We also find that CARE especially helps novice counselors respond better in challenging situations.

Fairness Evaluation in Text Classification: Machine Learning Practitioner Perspectives of Individual and Group Fairness

Mitigating algorithmic bias is a critical task in the development and deployment of machine learning models. While several toolkits exist to aid machine learning practitioners in addressing fairness issues, little is known about the strategies practitioners employ to evaluate model fairness and what factors influence their assessment, particularly in the context of text classification. Two common approaches of evaluating the fairness of a model are group fairness and individual fairness. We run a study with Machine Learning practitioners (n=24) to understand the strategies used to evaluate models. Metrics presented to practitioners (group vs. individual fairness) impact which models they consider fair. Participants focused on risks associated with underpredicting/overpredicting and model sensitivity relative to identity token manipulations. We discover fairness assessment strategies involving personal experiences or how users form groups of identity tokens to test model fairness. We provide recommendations for interactive tools for evaluating fairness in text classification.

AutoDOViz: Human-Centered Automation for Decision Optimization

We present AutoDOViz, an interactive user interface for automated decision optimization (AutoDO) using reinforcement learning (RL). Decision optimization (DO) has classically being practiced by dedicated DO researchers where experts need to spend long periods of time fine tuning a solution through trial-and-error. AutoML pipeline search has sought to make it easier for a data scientist to find the best machine learning pipeline by leveraging automation to search and tune the solution. More recently, these advances have been applied to the domain of AutoDO, with a similar goal to find the best reinforcement learning pipeline through algorithm selection and parameter tuning. However, Decision Optimization requires significantly more complex problem specification when compared to an ML problem. AutoDOViz seeks to lower the barrier of entry for data scientists in problem specification for reinforcement learning problems, leverage the benefits of AutoDO algorithms for RL pipeline search and finally, create visualizations and policy insights in order to facilitate the typical interactive nature when communicating problem formulation and solution proposals between DO experts and domain experts. In this paper, we report our findings from semi-structured expert interviews with DO practitioners as well as business consultants, leading to design requirements for human-centered automation for DO with RL. We evaluate a system implementation with data scientists and find that they are significantly more open to engage in DO after using our proposed solution. AutoDOViz further increases trust in RL agent models and makes the automated training and evaluation process more comprehensible. As shown for other automation in ML tasks, we also conclude automation of RL for DO can benefit from user and vice-versa when the interface promotes human-in-the-loop.

Human-AI Collaboration in Data Science: Exploring Data Scientists' Perceptions of Automated AI

The rapid advancement of artificial intelligence (AI) is changing our lives in many ways. One application domain is data science. New techniques in automating the creation of AI, known as AutoAI or AutoML, aim to automate the work practices of data scientists. AutoAI systems are capable of autonomously ingesting and pre-processing data, engineering new features, and creating and scoring models based on a target objectives (e.g. accuracy or run-time efficiency). Though not yet widely adopted, we are interested in understanding how AutoAI will impact the practice of data science. We conducted interviews with 20 data scientists who work at a large, multinational technology company and practice data science in various business settings. Our goal is to understand their current work practices and how these practices might change with AutoAI. Reactions were mixed: while informants expressed concerns about the trend of automating their jobs, they also strongly felt it was inevitable. Despite these concerns, they remained optimistic about their future job security due to a view that the future of data science work will be a collaboration between humans and AI systems, in which both automation and human expertise are indispensable.