Language Models in Dialogue: Conversational Maxims for Human-AI Interactions

Modern language models, while sophisticated, exhibit some inherent shortcomings, particularly in conversational settings. We claim that many of the observed shortcomings can be attributed to violation of one or more conversational principles. By drawing upon extensive research from both the social science and AI communities, we propose a set of maxims -- quantity, quality, relevance, manner, benevolence, and transparency -- for describing effective human-AI conversation. We first justify the applicability of the first four maxims (from Grice) in the context of human-AI interactions. We then argue that two new maxims, benevolence (concerning the generation of, and engagement with, harmful content) and transparency (concerning recognition of one's knowledge boundaries, operational constraints, and intents), are necessary for addressing behavior unique to modern human-AI interactions. The proposed maxims offer prescriptive guidance on how to assess conversational quality between humans and LLM-driven conversational agents, informing both their evaluation and improved design.

Detectors for Safe and Reliable LLMs: Implementations, Uses, and Limitations

Large language models (LLMs) are susceptible to a variety of risks, from non-faithful output to biased and toxic generations. Due to several limiting factors surrounding LLMs (training cost, API access, data availability, etc.), it may not always be feasible to impose direct safety constraints on a deployed model. Therefore, an efficient and reliable alternative is required. To this end, we present our ongoing efforts to create and deploy a library of detectors: compact and easy-to-build classification models that provide labels for various harms. In addition to the detectors themselves, we discuss a wide range of uses for these detector models - from acting as guardrails to enabling effective AI governance. We also deep dive into inherent challenges in their development and discuss future work aimed at making the detectors more reliable and broadening their scope.

Interpretable Differencing of Machine Learning Models

Understanding the differences between machine learning (ML) models is of interest in scenarios ranging from choosing amongst a set of competing models, to updating a deployed model with new training data. In these cases, we wish to go beyond differences in overall metrics such as accuracy to identify where in the feature space do the differences occur. We formalize this problem of model differencing as one of predicting a dissimilarity function of two ML models' outputs, subject to the representation of the differences being human-interpretable. Our solution is to learn a Joint Surrogate Tree (JST), which is composed of two conjoined decision tree surrogates for the two models. A JST provides an intuitive representation of differences and places the changes in the context of the models' decision logic. Context is important as it helps users to map differences to an underlying mental model of an AI system. We also propose a refinement procedure to increase the precision of a JST. We demonstrate, through an empirical evaluation, that such contextual differencing is concise and can be achieved with no loss in fidelity over naive approaches.

AutoDOViz: Human-Centered Automation for Decision Optimization

We present AutoDOViz, an interactive user interface for automated decision optimization (AutoDO) using reinforcement learning (RL). Decision optimization (DO) has classically being practiced by dedicated DO researchers where experts need to spend long periods of time fine tuning a solution through trial-and-error. AutoML pipeline search has sought to make it easier for a data scientist to find the best machine learning pipeline by leveraging automation to search and tune the solution. More recently, these advances have been applied to the domain of AutoDO, with a similar goal to find the best reinforcement learning pipeline through algorithm selection and parameter tuning. However, Decision Optimization requires significantly more complex problem specification when compared to an ML problem. AutoDOViz seeks to lower the barrier of entry for data scientists in problem specification for reinforcement learning problems, leverage the benefits of AutoDO algorithms for RL pipeline search and finally, create visualizations and policy insights in order to facilitate the typical interactive nature when communicating problem formulation and solution proposals between DO experts and domain experts. In this paper, we report our findings from semi-structured expert interviews with DO practitioners as well as business consultants, leading to design requirements for human-centered automation for DO with RL. We evaluate a system implementation with data scientists and find that they are significantly more open to engage in DO after using our proposed solution. AutoDOViz further increases trust in RL agent models and makes the automated training and evaluation process more comprehensible. As shown for other automation in ML tasks, we also conclude automation of RL for DO can benefit from user and vice-versa when the interface promotes human-in-the-loop.

On the Safety of Interpretable Machine Learning: A Maximum Deviation Approach

Interpretable and explainable machine learning has seen a recent surge of interest. We focus on safety as a key motivation behind the surge and make the relationship between interpretability and safety more quantitative. Toward assessing safety, we introduce the concept of maximum deviation via an optimization problem to find the largest deviation of a supervised learning model from a reference model regarded as safe. We then show how interpretability facilitates this safety assessment. For models including decision trees, generalized linear and additive models, the maximum deviation can be computed exactly and efficiently. For tree ensembles, which are not regarded as interpretable, discrete optimization techniques can still provide informative bounds. For a broader class of piecewise Lipschitz functions, we leverage the multi-armed bandit literature to show that interpretability produces tighter (regret) bounds on the maximum deviation. We present case studies, including one on mortgage approval, to illustrate our methods and the insights about models that may be obtained from deviation maximization.

User Driven Model Adjustment via Boolean Rule Explanations

AI solutions are heavily dependant on the quality and accuracy of the input training data, however the training data may not always fully reflect the most up-to-date policy landscape or may be missing business logic. The advances in explainability have opened the possibility of allowing users to interact with interpretable explanations of ML predictions in order to inject modifications or constraints that more accurately reflect current realities of the system. In this paper, we present a solution which leverages the predictive power of ML models while allowing the user to specify modifications to decision boundaries. Our interactive overlay approach achieves this goal without requiring model retraining, making it appropriate for systems that need to apply instant changes to their decision making. We demonstrate that user feedback rules can be layered with the ML predictions to provide immediate changes which in turn supports learning with less data.

FROTE: Feedback Rule-Driven Oversampling for Editing Models

Machine learning models may involve decision boundaries that change over time due to updates to rules and regulations, such as in loan approvals or claims management. However, in such scenarios, it may take time for sufficient training data to accumulate in order to retrain the model to reflect the new decision boundaries. While work has been done to reinforce existing decision boundaries, very little has been done to cover these scenarios where decision boundaries of the ML models should change in order to reflect new rules. In this paper, we focus on user-provided feedback rules as a way to expedite the ML models update process, and we formally introduce the problem of pre-processing training data to edit an ML model in response to feedback rules such that once the model is retrained on the pre-processed data, its decision boundaries align more closely with the rules. To solve this problem, we propose a novel data augmentation method, the Feedback Rule-Based Oversampling Technique. Extensive experiments using different ML models and real world datasets demonstrate the effectiveness of the method, in particular the benefit of augmentation and the ability to handle many feedback rules.