RAGged Edges: The Double-Edged Sword of Retrieval-Augmented Chatbots

Large language models (LLMs) like ChatGPT demonstrate the remarkable progress of artificial intelligence. However, their tendency to hallucinate -- generate plausible but false information -- poses a significant challenge. This issue is critical, as seen in recent court cases where ChatGPT's use led to citations of non-existent legal rulings. This paper explores how Retrieval-Augmented Generation (RAG) can counter hallucinations by integrating external knowledge with prompts. We empirically evaluate RAG against standard LLMs using prompts designed to induce hallucinations. Our results show that RAG increases accuracy in some cases, but can still be misled when prompts directly contradict the model's pre-trained understanding. These findings highlight the complex nature of hallucinations and the need for more robust solutions to ensure LLM reliability in real-world applications. We offer practical recommendations for RAG deployment and discuss implications for the development of more trustworthy LLMs.

Teach me with a Whisper: Enhancing Large Language Models for Analyzing Spoken Transcripts using Speech Embeddings

Speech data has rich acoustic and paralinguistic information with important cues for understanding a speaker's tone, emotion, and intent, yet traditional large language models such as BERT do not incorporate this information. There has been an increased interest in multi-modal language models leveraging audio and/or visual information and text. However, current multi-modal language models require both text and audio/visual data streams during inference/test time. In this work, we propose a methodology for training language models leveraging spoken language audio data but without requiring the audio stream during prediction time. This leads to an improved language model for analyzing spoken transcripts while avoiding an audio processing overhead at test time. We achieve this via an audio-language knowledge distillation framework, where we transfer acoustic and paralinguistic information from a pre-trained speech embedding (OpenAI Whisper) teacher model to help train a student language model on an audio-text dataset. In our experiments, the student model achieves consistent improvement over traditional language models on tasks analyzing spoken transcripts.

Trapping LLM Hallucinations Using Tagged Context Prompts

Recent advances in large language models (LLMs), such as ChatGPT, have led to highly sophisticated conversation agents. However, these models suffer from "hallucinations," where the model generates false or fabricated information. Addressing this challenge is crucial, particularly with AI-driven platforms being adopted across various sectors. In this paper, we propose a novel method to recognize and flag instances when LLMs perform outside their domain knowledge, and ensuring users receive accurate information. We find that the use of context combined with embedded tags can successfully combat hallucinations within generative language models. To do this, we baseline hallucination frequency in no-context prompt-response pairs using generated URLs as easily-tested indicators of fabricated data. We observed a significant reduction in overall hallucination when context was supplied along with question prompts for tested generative engines. Lastly, we evaluated how placing tags within contexts impacted model responses and were able to eliminate hallucinations in responses with 98.88% effectiveness.

The Role of Interactive Visualization in Explaining (Large) NLP Models: from Data to Inference

With a constant increase of learned parameters, modern neural language models become increasingly more powerful. Yet, explaining these complex model's behavior remains a widely unsolved problem. In this paper, we discuss the role interactive visualization can play in explaining NLP models (XNLP). We motivate the use of visualization in relation to target users and common NLP pipelines. We also present several use cases to provide concrete examples on XNLP with visualization. Finally, we point out an extensive list of research opportunities in this field.

Fair Inference for Discrete Latent Variable Models

It is now well understood that machine learning models, trained on data without due care, often exhibit unfair and discriminatory behavior against certain populations. Traditional algorithmic fairness research has mainly focused on supervised learning tasks, particularly classification. While fairness in unsupervised learning has received some attention, the literature has primarily addressed fair representation learning of continuous embeddings. In this paper, we conversely focus on unsupervised learning using probabilistic graphical models with discrete latent variables. We develop a fair stochastic variational inference technique for the discrete latent variables, which is accomplished by including a fairness penalty on the variational distribution that aims to respect the principles of intersectionality, a critical lens on fairness from the legal, social science, and humanities literature, and then optimizing the variational parameters under this penalty. We first show the utility of our method in improving equity and fairness for clustering using na\"ive Bayes and Gaussian mixture models on benchmark datasets. To demonstrate the generality of our approach and its potential for real-world impact, we then develop a special-purpose graphical model for criminal justice risk assessments, and use our fairness approach to prevent the inferences from encoding unfair societal biases.

Tell Me Something That Will Help Me Trust You: A Survey of Trust Calibration in Human-Agent Interaction

When a human receives a prediction or recommended course of action from an intelligent agent, what additional information, beyond the prediction or recommendation itself, does the human require from the agent to decide whether to trust or reject the prediction or recommendation? In this paper we survey literature in the area of trust between a single human supervisor and a single agent subordinate to determine the nature and extent of this additional information and to characterize it into a taxonomy that can be leveraged by future researchers and intelligent agent practitioners. By examining this question from a human-centered, information-focused point of view, we can begin to compare and contrast different implementations and also provide insight and directions for future work.

Bias: Friend or Foe? User Acceptance of Gender Stereotypes in Automated Career Recommendations

Currently, there is a surge of interest in fair Artificial Intelligence (AI) and Machine Learning (ML) research which aims to mitigate discriminatory bias in AI algorithms, e.g. along lines of gender, age, and race. While most research in this domain focuses on developing fair AI algorithms, in this work, we show that a fair AI algorithm on its own may be insufficient to achieve its intended results in the real world. Using career recommendation as a case study, we build a fair AI career recommender by employing gender debiasing machine learning techniques. Our offline evaluation showed that the debiased recommender makes fairer career recommendations without sacrificing its accuracy. Nevertheless, an online user study of more than 200 college students revealed that participants on average prefer the original biased system over the debiased system. Specifically, we found that perceived gender disparity is a determining factor for the acceptance of a recommendation. In other words, our results demonstrate we cannot fully address the gender bias issue in AI recommendations without addressing the gender bias in humans.

Learning User Embeddings from Temporal Social Media Data: A Survey

User-generated data on social media contain rich information about who we are, what we like and how we make decisions. In this paper, we survey representative work on learning a concise latent user representation (a.k.a. user embedding) that can capture the main characteristics of a social media user. The learned user embeddings can later be used to support different downstream user analysis tasks such as personality modeling, suicidal risk assessment and purchase decision prediction. The temporal nature of user-generated data on social media has largely been overlooked in much of the existing user embedding literature. In this survey, we focus on research that bridges the gap by incorporating temporal/sequential information in user representation learning. We categorize relevant papers along several key dimensions, identify limitations in the current work and suggest future research directions.

Analyzing COVID-19 Tweets with Transformer-based Language Models

This paper describes a method for using Transformer-based Language Models (TLMs) to understand public opinion from social media posts. In this approach, we train a set of GPT models on several COVID-19 tweet corpora that reflect populations of users with distinctive views. We then use prompt-based queries to probe these models to reveal insights into the biases and opinions of the users. We demonstrate how this approach can be used to produce results which resemble polling the public on diverse social, political and public health issues. The results on the COVID-19 tweet data show that transformer language models are promising tools that can help us understand public opinions on social media at scale.