Deconstructing Human-AI Collaboration: Agency, Interaction, and Adaptation

As full AI-based automation remains out of reach in most real-world applications, the focus has instead shifted to leveraging the strengths of both human and AI agents, creating effective collaborative systems. The rapid advances in this area have yielded increasingly more complex systems and frameworks, while the nuance of their characterization has gotten more vague. Similarly, the existing conceptual models no longer capture the elaborate processes of these systems nor describe the entire scope of their collaboration paradigms. In this paper, we propose a new unified set of dimensions through which to analyze and describe human-AI systems. Our conceptual model is centered around three high-level aspects - agency, interaction, and adaptation - and is developed through a multi-step process. Firstly, an initial design space is proposed by surveying the literature and consolidating existing definitions and conceptual frameworks. Secondly, this model is iteratively refined and validated by conducting semi-structured interviews with nine researchers in this field. Lastly, to illustrate the applicability of our design space, we utilize it to provide a structured description of selected human-AI systems.

generAItor: Tree-in-the-Loop Text Generation for Language Model Explainability and Adaptation

Large language models (LLMs) are widely deployed in various downstream tasks, e.g., auto-completion, aided writing, or chat-based text generation. However, the considered output candidates of the underlying search algorithm are under-explored and under-explained. We tackle this shortcoming by proposing a tree-in-the-loop approach, where a visual representation of the beam search tree is the central component for analyzing, explaining, and adapting the generated outputs. To support these tasks, we present generAItor, a visual analytics technique, augmenting the central beam search tree with various task-specific widgets, providing targeted visualizations and interaction possibilities. Our approach allows interactions on multiple levels and offers an iterative pipeline that encompasses generating, exploring, and comparing output candidates, as well as fine-tuning the model based on adapted data. Our case study shows that our tool generates new insights in gender bias analysis beyond state-of-the-art template-based methods. Additionally, we demonstrate the applicability of our approach in a qualitative user study. Finally, we quantitatively evaluate the adaptability of the model to few samples, as occurring in text-generation use cases.

SyntaxShap: Syntax-aware Explainability Method for Text Generation

To harness the power of large language models in safety-critical domains we need to ensure the explainability of their predictions. However, despite the significant attention to model interpretability, there remains an unexplored domain in explaining sequence-to-sequence tasks using methods tailored for textual data. This paper introduces SyntaxShap, a local, model-agnostic explainability method for text generation that takes into consideration the syntax in the text data. The presented work extends Shapley values to account for parsing-based syntactic dependencies. Taking a game theoric approach, SyntaxShap only considers coalitions constraint by the dependency tree. We adopt a model-based evaluation to compare SyntaxShap and its weighted form to state-of-the-art explainability methods adapted to text generation tasks, using diverse metrics including faithfulness, complexity, coherency, and semantic alignment of the explanations to the model. We show that our syntax-aware method produces explanations that help build more faithful, coherent, and interpretable explanations for predictions by autoregressive models.

RELIC: Investigating Large Language Model Responses using Self-Consistency

Large Language Models (LLMs) are notorious for blending fact with fiction and generating non-factual content, known as hallucinations. To tackle this challenge, we propose an interactive system that helps users obtain insights into the reliability of the generated text. Our approach is based on the idea that the self-consistency of multiple samples generated by the same LLM relates to its confidence in individual claims in the generated texts. Using this idea, we design RELIC, an interactive system that enables users to investigate and verify semantic-level variations in multiple long-form responses. This allows users to recognize potentially inaccurate information in the generated text and make necessary corrections. From a user study with ten participants, we demonstrate that our approach helps users better verify the reliability of the generated text. We further summarize the design implications and lessons learned from this research for inspiring future studies on reliable human-LLM interactions.

A Diachronic Perspective on User Trust in AI under Uncertainty

In a human-AI collaboration, users build a mental model of the AI system based on its reliability and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. Modern NLP systems are often uncalibrated, resulting in confidently incorrect predictions that undermine user trust. In order to build trustworthy AI, we must understand how user trust is developed and how it can be regained after potential trust-eroding events. We study the evolution of user trust in response to these trust-eroding events using a betting game. We find that even a few incorrect instances with inaccurate confidence estimates damage user trust and performance, with very slow recovery. We also show that this degradation in trust reduces the success of human-AI collaboration and that different types of miscalibration -- unconfidently correct and confidently incorrect -- have different negative effects on user trust. Our findings highlight the importance of calibration in user-facing AI applications and shed light on what aspects help users decide whether to trust the AI system.

Revealing the Unwritten: Visual Investigation of Beam Search Trees to Address Language Model Prompting Challenges

The growing popularity of generative language models has amplified interest in interactive methods to guide model outputs. Prompt refinement is considered one of the most effective means to influence output among these methods. We identify several challenges associated with prompting large language models, categorized into data- and model-specific, linguistic, and socio-linguistic challenges. A comprehensive examination of model outputs, including runner-up candidates and their corresponding probabilities, is needed to address these issues. The beam search tree, the prevalent algorithm to sample model outputs, can inherently supply this information. Consequently, we introduce an interactive visual method for investigating the beam search tree, facilitating analysis of the decisions made by the model during generation. We quantitatively show the value of exposing the beam search tree and present five detailed analysis scenarios addressing the identified challenges. Our methodology validates existing results and offers additional insights.

GInX-Eval: Towards In-Distribution Evaluation of Graph Neural Network Explanations

Diverse explainability methods of graph neural networks (GNN) have recently been developed to highlight the edges and nodes in the graph that contribute the most to the model predictions. However, it is not clear yet how to evaluate the correctness of those explanations, whether it is from a human or a model perspective. One unaddressed bottleneck in the current evaluation procedure is the problem of out-of-distribution explanations, whose distribution differs from those of the training data. This important issue affects existing evaluation metrics such as the popular faithfulness or fidelity score. In this paper, we show the limitations of faithfulness metrics. We propose GInX-Eval (Graph In-distribution eXplanation Evaluation), an evaluation procedure of graph explanations that overcomes the pitfalls of faithfulness and offers new insights on explainability methods. Using a retraining strategy, the GInX score measures how informative removed edges are for the model and the EdgeRank score evaluates if explanatory edges are correctly ordered by their importance. GInX-Eval verifies if ground-truth explanations are instructive to the GNN model. In addition, it shows that many popular methods, including gradient-based methods, produce explanations that are not better than a random designation of edges as important subgraphs, challenging the findings of current works in the area. Results with GInX-Eval are consistent across multiple datasets and align with human evaluation.

RLHF-Blender: A Configurable Interactive Interface for Learning from Diverse Human Feedback

To use reinforcement learning from human feedback (RLHF) in practical applications, it is crucial to learn reward models from diverse sources of human feedback and to consider human factors involved in providing feedback of different types. However, the systematic study of learning from diverse types of feedback is held back by limited standardized tooling available to researchers. To bridge this gap, we propose RLHF-Blender, a configurable, interactive interface for learning from human feedback. RLHF-Blender provides a modular experimentation framework and implementation that enables researchers to systematically investigate the properties and qualities of human feedback for reward learning. The system facilitates the exploration of various feedback types, including demonstrations, rankings, comparisons, and natural language instructions, as well as studies considering the impact of human factors on their effectiveness. We discuss a set of concrete research opportunities enabled by RLHF-Blender. More information is available at https://rlhfblender.info/.

Visual Explanations with Attributions and Counterfactuals on Time Series Classification

With the rising necessity of explainable artificial intelligence (XAI), we see an increase in task-dependent XAI methods on varying abstraction levels. XAI techniques on a global level explain model behavior and on a local level explain sample predictions. We propose a visual analytics workflow to support seamless transitions between global and local explanations, focusing on attributions and counterfactuals on time series classification. In particular, we adapt local XAI techniques (attributions) that are developed for traditional datasets (images, text) to analyze time series classification, a data type that is typically less intelligible to humans. To generate a global overview, we apply local attribution methods to the data, creating explanations for the whole dataset. These explanations are projected onto two dimensions, depicting model behavior trends, strategies, and decision boundaries. To further inspect the model decision-making as well as potential data errors, a what-if analysis facilitates hypothesis generation and verification on both the global and local levels. We constantly collected and incorporated expert user feedback, as well as insights based on their domain knowledge, resulting in a tailored analysis workflow and system that tightly integrates time series transformations into explanations. Lastly, we present three use cases, verifying that our technique enables users to (1)~explore data transformations and feature relevance, (2)~identify model behavior and decision boundaries, as well as, (3)~the reason for misclassifications.

Which Spurious Correlations Impact Reasoning in NLI Models? A Visual Interactive Diagnosis through Data-Constrained Counterfactuals

We present a human-in-the-loop dashboard tailored to diagnosing potential spurious features that NLI models rely on for predictions. The dashboard enables users to generate diverse and challenging examples by drawing inspiration from GPT-3 suggestions. Additionally, users can receive feedback from a trained NLI model on how challenging the newly created example is and make refinements based on the feedback. Through our investigation, we discover several categories of spurious correlations that impact the reasoning of NLI models, which we group into three categories: Semantic Relevance, Logical Fallacies, and Bias. Based on our findings, we identify and describe various research opportunities, including diversifying training data and assessing NLI models' robustness by creating adversarial test suites.