A case study of Generative AI in MSX Sales Copilot: Improving seller productivity with a real-time question-answering system for content recommendation

In this paper, we design a real-time question-answering system specifically targeted for helping sellers get relevant material/documentation they can share live with their customers or refer to during a call. Taking the Seismic content repository as a relatively large scale example of a diverse dataset of sales material, we demonstrate how LLM embeddings of sellers' queries can be matched with the relevant content. We achieve this by engineering prompts in an elaborate fashion that makes use of the rich set of meta-features available for documents and sellers. Using a bi-encoder with cross-encoder re-ranker architecture, we show how the solution returns the most relevant content recommendations in just a few seconds even for large datasets. Our recommender system is deployed as an AML endpoint for real-time inferencing and has been integrated into a Copilot interface that is now deployed in the production version of the Dynamics CRM, known as MSX, used daily by Microsoft sellers.

Motion Informed Needle Segmentation in Ultrasound Images

Segmenting a moving needle in ultrasound images is challenging due to the presence of artifacts, noise, and needle occlusion. This task becomes even more demanding in scenarios where data availability is limited. Convolutional Neural Networks (CNNs) have been successful in many computer vision applications, but struggle to accurately segment needles without considering their motion. In this paper, we present a novel approach for needle segmentation that combines classical Kalman Filter (KF) techniques with data-driven learning, incorporating both needle features and needle motion. Our method offers two key contributions. First, we propose a compatible framework that seamlessly integrates into commonly used encoder-decoder style architectures. Second, we demonstrate superior performance compared to recent state-of-the-art needle segmentation models using our novel convolutional neural network (CNN) based KF-inspired block, achieving a 15\% reduction in pixel-wise needle tip error and an 8\% reduction in length error. Third, to our knowledge we are the first to implement a learnable filter to incorporate non-linear needle motion for improving needle segmentation.

PyRCA: A Library for Metric-based Root Cause Analysis

We introduce PyRCA, an open-source Python machine learning library of Root Cause Analysis (RCA) for Artificial Intelligence for IT Operations (AIOps). It provides a holistic framework to uncover the complicated metric causal dependencies and automatically locate root causes of incidents. It offers a unified interface for multiple commonly used RCA models, encompassing both graph construction and scoring tasks. This library aims to provide IT operations staff, data scientists, and researchers a one-step solution to rapid model development, model evaluation and deployment to online applications. In particular, our library includes various causal discovery methods to support causal graph construction, and multiple types of root cause scoring methods inspired by Bayesian analysis, graph analysis and causal analysis, etc. Our GUI dashboard offers practitioners an intuitive point-and-click interface, empowering them to easily inject expert knowledge through human interaction. With the ability to visualize causal graphs and the root cause of incidents, practitioners can quickly gain insights and improve their workflow efficiency. This technical report introduces PyRCA's architecture and major functionalities, while also presenting benchmark performance numbers in comparison to various baseline models. Additionally, we demonstrate PyRCA's capabilities through several example use cases.

AI for IT Operations (AIOps) on Cloud Platforms: Reviews, Opportunities and Challenges

Artificial Intelligence for IT operations (AIOps) aims to combine the power of AI with the big data generated by IT Operations processes, particularly in cloud infrastructures, to provide actionable insights with the primary goal of maximizing availability. There are a wide variety of problems to address, and multiple use-cases, where AI capabilities can be leveraged to enhance operational efficiency. Here we provide a review of the AIOps vision, trends challenges and opportunities, specifically focusing on the underlying AI techniques. We discuss in depth the key types of data emitted by IT Operations activities, the scale and challenges in analyzing them, and where they can be helpful. We categorize the key AIOps tasks as - incident detection, failure prediction, root cause analysis and automated actions. We discuss the problem formulation for each task, and then present a taxonomy of techniques to solve these problems. We also identify relatively under explored topics, especially those that could significantly benefit from advances in AI literature. We also provide insights into the trends in this field, and what are the key investment opportunities.

Merlion: A Machine Learning Library for Time Series

We introduce Merlion, an open-source machine learning library for time series. It features a unified interface for many commonly used models and datasets for anomaly detection and forecasting on both univariate and multivariate time series, along with standard pre/post-processing layers. It has several modules to improve ease-of-use, including visualization, anomaly score calibration to improve interpetability, AutoML for hyperparameter tuning and model selection, and model ensembling. Merlion also provides a unique evaluation framework that simulates the live deployment and re-training of a model in production. This library aims to provide engineers and researchers a one-stop solution to rapidly develop models for their specific time series needs and benchmark them across multiple time series datasets. In this technical report, we highlight Merlion's architecture and major functionalities, and we report benchmark numbers across different baseline models and ensembles.