Large Language Models Produce Responses Perceived to be Empathic

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common life experiences, such as workplace situations, parenting, relationships, and other anxiety- and anger-eliciting situations. Across two studies (N=192, 202), we showed human raters a variety of responses written by several models (GPT4 Turbo, Llama2, and Mistral), and had people rate these responses on how empathic they seemed to be. We found that LLM-generated responses were consistently rated as more empathic than human-written responses. Linguistic analyses also show that these models write in distinct, predictable ``styles", in terms of their use of punctuation, emojis, and certain words. These results highlight the potential of using LLMs to enhance human peer support in contexts where empathy is important.

FactPICO: Factuality Evaluation for Plain Language Summarization of Medical Evidence

Plain language summarization with LLMs can be useful for improving textual accessibility of technical content. But how factual are these summaries in a high-stakes domain like medicine? This paper presents FactPICO, a factuality benchmark for plain language summarization of medical texts describing randomized controlled trials (RCTs), which are the basis of evidence-based medicine and can directly inform patient treatment. FactPICO consists of 345 plain language summaries of RCT abstracts generated from three LLMs (i.e., GPT-4, Llama-2, and Alpaca), with fine-grained evaluation and natural language rationales from experts. We assess the factuality of critical elements of RCTs in those summaries: Populations, Interventions, Comparators, Outcomes (PICO), as well as the reported findings concerning these. We also evaluate the correctness of the extra information (e.g., explanations) added by LLMs. Using FactPICO, we benchmark a range of existing factuality metrics, including the newly devised ones based on LLMs. We find that plain language summarization of medical evidence is still challenging, especially when balancing between simplicity and factuality, and that existing metrics correlate poorly with expert judgments on the instance level.

InfoLossQA: Characterizing and Recovering Information Loss in Text Simplification

Text simplification aims to make technical texts more accessible to laypeople but often results in deletion of information and vagueness. This work proposes InfoLossQA, a framework to characterize and recover simplification-induced information loss in form of question-and-answer (QA) pairs. Building on the theory of Question Under Discussion, the QA pairs are designed to help readers deepen their knowledge of a text. We conduct a range of experiments with this framework. First, we collect a dataset of 1,000 linguist-curated QA pairs derived from 104 LLM simplifications of scientific abstracts of medical studies. Our analyses of this data reveal that information loss occurs frequently, and that the QA pairs give a high-level overview of what information was lost. Second, we devise two methods for this task: end-to-end prompting of open-source and commercial language models, and a natural language inference pipeline. With a novel evaluation framework considering the correctness of QA pairs and their linguistic suitability, our expert evaluation reveals that models struggle to reliably identify information loss and applying similar standards as humans at what constitutes information loss.

Language Models (Mostly) Do Not Consider Emotion Triggers When Predicting Emotion

Situations and events evoke emotions in humans, but to what extent do they inform the prediction of emotion detection models? Prior work in emotion trigger or cause identification focused on training models to recognize events that trigger an emotion. Instead, this work investigates how well human-annotated emotion triggers correlate with features that models deemed salient in their prediction of emotions. First, we introduce a novel dataset EmoTrigger, consisting of 900 social media posts sourced from three different datasets; these were annotated by experts for emotion triggers with high agreement. Using EmoTrigger, we evaluate the ability of large language models (LLMs) to identify emotion triggers, and conduct a comparative analysis of the features considered important for these tasks between LLMs and fine-tuned models. Our analysis reveals that emotion triggers are largely not considered salient features for emotion prediction models, instead there is intricate interplay between various features and the task of emotion detection.

QUDEVAL: The Evaluation of Questions Under Discussion Discourse Parsing

Questions Under Discussion (QUD) is a versatile linguistic framework in which discourse progresses as continuously asking questions and answering them. Automatic parsing of a discourse to produce a QUD structure thus entails a complex question generation task: given a document and an answer sentence, generate a question that satisfies linguistic constraints of QUD and can be grounded in an anchor sentence in prior context. These questions are known to be curiosity-driven and open-ended. This work introduces the first framework for the automatic evaluation of QUD parsing, instantiating the theoretical constraints of QUD in a concrete protocol. We present QUDeval, a dataset of fine-grained evaluation of 2,190 QUD questions generated from both fine-tuned systems and LLMs. Using QUDeval, we show that satisfying all constraints of QUD is still challenging for modern LLMs, and that existing evaluation metrics poorly approximate parser quality. Encouragingly, human-authored QUDs are scored highly by our human evaluators, suggesting that there is headroom for further progress on language modeling to improve both QUD parsing and QUD evaluation.

Evaluating Subjective Cognitive Appraisals of Emotions from Large Language Models

The emotions we experience involve complex processes; besides physiological aspects, research in psychology has studied cognitive appraisals where people assess their situations subjectively, according to their own values (Scherer, 2005). Thus, the same situation can often result in different emotional experiences. While the detection of emotion is a well-established task, there is very limited work so far on the automatic prediction of cognitive appraisals. This work fills the gap by presenting CovidET-Appraisals, the most comprehensive dataset to-date that assesses 24 appraisal dimensions, each with a natural language rationale, across 241 Reddit posts. CovidET-Appraisals presents an ideal testbed to evaluate the ability of large language models -- excelling at a wide range of NLP tasks -- to automatically assess and explain cognitive appraisals. We found that while the best models are performant, open-sourced LLMs fall short at this task, presenting a new challenge in the future development of emotionally intelligent models. We release our dataset at https://github.com/honglizhan/CovidET-Appraisals-Public.

Sarcasm Detection in a Disaster Context

During natural disasters, people often use social media platforms such as Twitter to ask for help, to provide information about the disaster situation, or to express contempt about the unfolding event or public policies and guidelines. This contempt is in some cases expressed as sarcasm or irony. Understanding this form of speech in a disaster-centric context is essential to improving natural language understanding of disaster-related tweets. In this paper, we introduce HurricaneSARC, a dataset of 15,000 tweets annotated for intended sarcasm, and provide a comprehensive investigation of sarcasm detection using pre-trained language models. Our best model is able to obtain as much as 0.70 F1 on our dataset. We also demonstrate that the performance on HurricaneSARC can be improved by leveraging intermediate task transfer learning. We release our data and code at https://github.com/tsosea2/HurricaneSarc.

Multilingual Code Co-Evolution Using Large Language Models

Many software projects implement APIs and algorithms in multiple programming languages. Maintaining such projects is tiresome, as developers have to ensure that any change (e.g., a bug fix or a new feature) is being propagated, timely and without errors, to implementations in other programming languages. In the world of ever-changing software, using rule-based translation tools (i.e., transpilers) or machine learning models for translating code from one language to another provides limited value. Translating each time the entire codebase from one language to another is not the way developers work. In this paper, we target a novel task: translating code changes from one programming language to another using large language models (LLMs). We design and implement the first LLM, dubbed Codeditor, to tackle this task. Codeditor explicitly models code changes as edit sequences and learns to correlate changes across programming languages. To evaluate Codeditor, we collect a corpus of 6,613 aligned code changes from 8 pairs of open-source software projects implementing similar functionalities in two programming languages (Java and C#). Results show that Codeditor outperforms the state-of-the-art approaches by a large margin on all commonly used automatic metrics. Our work also reveals that Codeditor is complementary to the existing generation-based models, and their combination ensures even greater performance.

Counterfactual Probing for the Influence of Affect and Specificity on Intergroup Bias

While existing work on studying bias in NLP focues on negative or pejorative language use, Govindarajan et al. (2023) offer a revised framing of bias in terms of intergroup social context, and its effects on language behavior. In this paper, we investigate if two pragmatic features (specificity and affect) systematically vary in different intergroup contexts -- thus connecting this new framing of bias to language output. Preliminary analysis finds modest correlations between specificity and affect of tweets with supervised intergroup relationship (IGR) labels. Counterfactual probing further reveals that while neural models finetuned for predicting IGR labels reliably use affect in classification, the model's usage of specificity is inconclusive. Code and data can be found at: https://github.com/venkatasg/intergroup-probing

Unsupervised Extractive Summarization of Emotion Triggers

Understanding what leads to emotions during large-scale crises is important as it can provide groundings for expressed emotions and subsequently improve the understanding of ongoing disasters. Recent approaches trained supervised models to both detect emotions and explain emotion triggers (events and appraisals) via abstractive summarization. However, obtaining timely and qualitative abstractive summaries is expensive and extremely time-consuming, requiring highly-trained expert annotators. In time-sensitive, high-stake contexts, this can block necessary responses. We instead pursue unsupervised systems that extract triggers from text. First, we introduce CovidET-EXT, augmenting (Zhan et al. 2022)'s abstractive dataset (in the context of the COVID-19 crisis) with extractive triggers. Second, we develop new unsupervised learning models that can jointly detect emotions and summarize their triggers. Our best approach, entitled Emotion-Aware Pagerank, incorporates emotion information from external sources combined with a language understanding module, and outperforms strong baselines. We release our data and code at https://github.com/tsosea2/CovidET-EXT.