Explicit and Implicit Large Language Model Personas Generate Opinions but Fail to Replicate Deeper Perceptions and Biases

Large language models (LLMs) are increasingly being used in human-centered social scientific tasks, such as data annotation, synthetic data creation, and engaging in dialog. However, these tasks are highly subjective and dependent on human factors, such as one's environment, attitudes, beliefs, and lived experiences. Thus, employing LLMs (which do not have such human factors) in these tasks may result in a lack of variation in data, failing to reflect the diversity of human experiences. In this paper, we examine the role of prompting LLMs with human-like personas and asking the models to answer as if they were a specific human. This is done explicitly, with exact demographics, political beliefs, and lived experiences, or implicitly via names prevalent in specific populations. The LLM personas are then evaluated via (1) subjective annotation task (e.g., detecting toxicity) and (2) a belief generation task, where both tasks are known to vary across human factors. We examine the impact of explicit vs. implicit personas and investigate which human factors LLMs recognize and respond to. Results show that LLM personas show mixed results when reproducing known human biases, but generate generally fail to demonstrate implicit biases. We conclude that LLMs lack the intrinsic cognitive mechanisms of human thought, while capturing the statistical patterns of how people speak, which may restrict their effectiveness in complex social science applications.

Large Language Models Show Human-like Social Desirability Biases in Survey Responses

As Large Language Models (LLMs) become widely used to model and simulate human behavior, understanding their biases becomes critical. We developed an experimental framework using Big Five personality surveys and uncovered a previously undetected social desirability bias in a wide range of LLMs. By systematically varying the number of questions LLMs were exposed to, we demonstrate their ability to infer when they are being evaluated. When personality evaluation is inferred, LLMs skew their scores towards the desirable ends of trait dimensions (i.e., increased extraversion, decreased neuroticism, etc). This bias exists in all tested models, including GPT-4/3.5, Claude 3, Llama 3, and PaLM-2. Bias levels appear to increase in more recent models, with GPT-4's survey responses changing by 1.20 (human) standard deviations and Llama 3's by 0.98 standard deviations-very large effects. This bias is robust to randomization of question order and paraphrasing. Reverse-coding all the questions decreases bias levels but does not eliminate them, suggesting that this effect cannot be attributed to acquiescence bias. Our findings reveal an emergent social desirability bias and suggest constraints on profiling LLMs with psychometric tests and on using LLMs as proxies for human participants.

On the Role of Summary Content Units in Text Summarization Evaluation

At the heart of the Pyramid evaluation method for text summarization lie human written summary content units (SCUs). These SCUs are concise sentences that decompose a summary into small facts. Such SCUs can be used to judge the quality of a candidate summary, possibly partially automated via natural language inference (NLI) systems. Interestingly, with the aim to fully automate the Pyramid evaluation, Zhang and Bansal (2021) show that SCUs can be approximated by automatically generated semantic role triplets (STUs). However, several questions currently lack answers, in particular: i) Are there other ways of approximating SCUs that can offer advantages? ii) Under which conditions are SCUs (or their approximations) offering the most value? In this work, we examine two novel strategies to approximate SCUs: generating SCU approximations from AMR meaning representations (SMUs) and from large language models (SGUs), respectively. We find that while STUs and SMUs are competitive, the best approximation quality is achieved by SGUs. We also show through a simple sentence-decomposition baseline (SSUs) that SCUs (and their approximations) offer the most value when ranking short summaries, but may not help as much when ranking systems or longer summaries.

An Integrative Survey on Mental Health Conversational Agents to Bridge Computer Science and Medical Perspectives

Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in either computer science or medicine, leading to a divide in understanding and hindering the sharing of beneficial knowledge between both domains. To bridge this gap, we conduct a comprehensive literature review using the PRISMA framework, reviewing 534 papers published in both computer science and medicine. Our systematic review reveals 136 key papers on building mental health-related conversational agents with diverse characteristics of modeling and experimental design techniques. We find that computer science papers focus on LLM techniques and evaluating response quality using automated metrics with little attention to the application while medical papers use rule-based conversational agents and outcome metrics to measure the health outcomes of participants. Based on our findings on transparency, ethics, and cultural heterogeneity in this review, we provide a few recommendations to help bridge the disciplinary divide and enable the cross-disciplinary development of mental health conversational agents.

Overview of Robust and Multilingual Automatic Evaluation Metrics for Open-Domain Dialogue Systems at DSTC 11 Track 4

The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue systems as an open challenge has been the center of the attention of many researchers. Despite the consistent efforts to improve automatic metrics' correlations with human evaluation, there have been very few attempts to assess their robustness over multiple domains and dimensions. Also, their focus is mainly on the English language. All of these challenges prompt the development of automatic evaluation metrics that are reliable in various domains, dimensions, and languages. This track in the 11th Dialogue System Technology Challenge (DSTC11) is part of the ongoing effort to promote robust and multilingual automatic evaluation metrics. This article describes the datasets and baselines provided to participants and discusses the submission and result details of the two proposed subtasks.

How to Choose How to Choose Your Chatbot: A Massively Multi-System MultiReference Data Set for Dialog Metric Evaluation

We release MMSMR, a Massively Multi-System MultiReference dataset to enable future work on metrics and evaluation for dialog. Automatic metrics for dialogue evaluation should be robust proxies for human judgments; however, the verification of robustness is currently far from satisfactory. To quantify the robustness correlation and understand what is necessary in a test set, we create and release an 8-reference dialog dataset by extending single-reference evaluation sets and introduce this new language learning conversation dataset. We then train 1750 systems and evaluate them on our novel test set and the DailyDialog dataset. We release the novel test set, and model hyper parameters, inference outputs, and metric scores for each system on a variety of datasets.

Needle in a Haystack: An Analysis of Finding Qualified Workers on MTurk for Summarization

The acquisition of high-quality human annotations through crowdsourcing platforms like Amazon Mechanical Turk (MTurk) is more challenging than expected. The annotation quality might be affected by various aspects like annotation instructions, Human Intelligence Task (HIT) design, and wages paid to annotators, etc. To avoid potentially low-quality annotations which could mislead the evaluation of automatic summarization system outputs, we investigate the recruitment of high-quality MTurk workers via a three-step qualification pipeline. We show that we can successfully filter out bad workers before they carry out the evaluations and obtain high-quality annotations while optimizing the use of resources. This paper can serve as basis for the recruitment of qualified annotators in other challenging annotation tasks.

Conceptor-Aided Debiasing of Contextualized Embeddings

Pre-trained language models reflect the inherent social biases of their training corpus. Many methods have been proposed to mitigate this issue, but they often fail to debias or they sacrifice model accuracy. We use conceptors--a soft projection method--to identify and remove the bias subspace in contextual embeddings in BERT and GPT. We propose two methods of applying conceptors (1) bias subspace projection by post-processing; and (2) a new architecture, conceptor-intervened BERT (CI-BERT), which explicitly incorporates the conceptor projection into all layers during training. We find that conceptor post-processing achieves state-of-the-art debiasing results while maintaining or improving BERT's performance on the GLUE benchmark. Although CI-BERT's training takes all layers' bias into account and can outperform its post-processing counterpart in bias mitigation, CI-BERT reduces the language model accuracy. We also show the importance of carefully constructing the bias subspace. The best results are obtained by removing outliers from the list of biased words, intersecting them (using the conceptor AND operation), and computing their embeddings using the sentences from a cleaner corpus.

GEMv2: Multilingual NLG Benchmarking in a Single Line of Code

Evaluation in machine learning is usually informed by past choices, for example which datasets or metrics to use. This standardization enables the comparison on equal footing using leaderboards, but the evaluation choices become sub-optimal as better alternatives arise. This problem is especially pertinent in natural language generation which requires ever-improving suites of datasets, metrics, and human evaluation to make definitive claims. To make following best model evaluation practices easier, we introduce GEMv2. The new version of the Generation, Evaluation, and Metrics Benchmark introduces a modular infrastructure for dataset, model, and metric developers to benefit from each others work. GEMv2 supports 40 documented datasets in 51 languages. Models for all datasets can be evaluated online and our interactive data card creation and rendering tools make it easier to add new datasets to the living benchmark.

Empathic Conversations: A Multi-level Dataset of Contextualized Conversations

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g., self-report vs counterpart other-report, concern vs. distress) interact with other affective phenomena or demographics like gender and age. To better understand this, we created the {\it Empathic Conversations} dataset of annotated negative, empathy-eliciting dialogues in which pairs of participants converse about news articles. People differ in their perception of the empathy of others. These differences are associated with certain characteristics such as personality and demographics. Hence, we collected detailed characterization of the participants' traits, their self-reported empathetic response to news articles, their conversational partner other-report, and turn-by-turn third-party assessments of the level of self-disclosure, emotion, and empathy expressed. This dataset is the first to present empathy in multiple forms along with personal distress, emotion, personality characteristics, and person-level demographic information. We present baseline models for predicting some of these features from conversations.