Personalized Audiobook Recommendations at Spotify Through Graph Neural Networks

In the ever-evolving digital audio landscape, Spotify, well-known for its music and talk content, has recently introduced audiobooks to its vast user base. While promising, this move presents significant challenges for personalized recommendations. Unlike music and podcasts, audiobooks, initially available for a fee, cannot be easily skimmed before purchase, posing higher stakes for the relevance of recommendations. Furthermore, introducing a new content type into an existing platform confronts extreme data sparsity, as most users are unfamiliar with this new content type. Lastly, recommending content to millions of users requires the model to react fast and be scalable. To address these challenges, we leverage podcast and music user preferences and introduce 2T-HGNN, a scalable recommendation system comprising Heterogeneous Graph Neural Networks (HGNNs) and a Two Tower (2T) model. This novel approach uncovers nuanced item relationships while ensuring low latency and complexity. We decouple users from the HGNN graph and propose an innovative multi-link neighbor sampler. These choices, together with the 2T component, significantly reduce the complexity of the HGNN model. Empirical evaluations involving millions of users show significant improvement in the quality of personalized recommendations, resulting in a +46% increase in new audiobooks start rate and a +23% boost in streaming rates. Intriguingly, our model's impact extends beyond audiobooks, benefiting established products like podcasts.

Improving Content Retrievability in Search with Controllable Query Generation

An important goal of online platforms is to enable content discovery, i.e. allow users to find a catalog entity they were not familiar with. A pre-requisite to discover an entity, e.g. a book, with a search engine is that the entity is retrievable, i.e. there are queries for which the system will surface such entity in the top results. However, machine-learned search engines have a high retrievability bias, where the majority of the queries return the same entities. This happens partly due to the predominance of narrow intent queries, where users create queries using the title of an already known entity, e.g. in book search 'harry potter'. The amount of broad queries where users want to discover new entities, e.g. in music search 'chill lyrical electronica with an atmospheric feeling to it', and have a higher tolerance to what they might find, is small in comparison. We focus here on two factors that have a negative impact on the retrievability of the entities (I) the training data used for dense retrieval models and (II) the distribution of narrow and broad intent queries issued in the system. We propose CtrlQGen, a method that generates queries for a chosen underlying intent-narrow or broad. We can use CtrlQGen to improve factor (I) by generating training data for dense retrieval models comprised of diverse synthetic queries. CtrlQGen can also be used to deal with factor (II) by suggesting queries with broader intents to users. Our results on datasets from the domains of music, podcasts, and books reveal that we can significantly decrease the retrievability bias of a dense retrieval model when using CtrlQGen. First, by using the generated queries as training data for dense models we make 9% of the entities retrievable (go from zero to non-zero retrievability). Second, by suggesting broader queries to users, we can make 12% of the entities retrievable in the best case.

Current Challenges and Future Directions in Podcast Information Access

Podcasts are spoken documents across a wide-range of genres and styles, with growing listenership across the world, and a rapidly lowering barrier to entry for both listeners and creators. The great strides in search and recommendation in research and industry have yet to see impact in the podcast space, where recommendations are still largely driven by word of mouth. In this perspective paper, we highlight the many differences between podcasts and other media, and discuss our perspective on challenges and future research directions in the domain of podcast information access.