Step by Step to Fairness: Attributing Societal Bias in Task-oriented Dialogue Systems

Recent works have shown considerable improvements in task-oriented dialogue (TOD) systems by utilizing pretrained large language models (LLMs) in an end-to-end manner. However, the biased behavior of each component in a TOD system and the error propagation issue in the end-to-end framework can lead to seriously biased TOD responses. Existing works of fairness only focus on the total bias of a system. In this paper, we propose a diagnosis method to attribute bias to each component of a TOD system. With the proposed attribution method, we can gain a deeper understanding of the sources of bias. Additionally, researchers can mitigate biased model behavior at a more granular level. We conduct experiments to attribute the TOD system's bias toward three demographic axes: gender, age, and race. Experimental results show that the bias of a TOD system usually comes from the response generation model.

Learning from Red Teaming: Gender Bias Provocation and Mitigation in Large Language Models

Recently, researchers have made considerable improvements in dialogue systems with the progress of large language models (LLMs) such as ChatGPT and GPT-4. These LLM-based chatbots encode the potential biases while retaining disparities that can harm humans during interactions. The traditional biases investigation methods often rely on human-written test cases. However, these test cases are usually expensive and limited. In this work, we propose a first-of-its-kind method that automatically generates test cases to detect LLMs' potential gender bias. We apply our method to three well-known LLMs and find that the generated test cases effectively identify the presence of biases. To address the biases identified, we propose a mitigation strategy that uses the generated test cases as demonstrations for in-context learning to circumvent the need for parameter fine-tuning. The experimental results show that LLMs generate fairer responses with the proposed approach.

Corpus Synthesis for Zero-shot ASR domain Adaptation using Large Language Models

While Automatic Speech Recognition (ASR) systems are widely used in many real-world applications, they often do not generalize well to new domains and need to be finetuned on data from these domains. However, target-domain data usually are not readily available in many scenarios. In this paper, we propose a new strategy for adapting ASR models to new target domains without any text or speech from those domains. To accomplish this, we propose a novel data synthesis pipeline that uses a Large Language Model (LLM) to generate a target domain text corpus, and a state-of-the-art controllable speech synthesis model to generate the corresponding speech. We propose a simple yet effective in-context instruction finetuning strategy to increase the effectiveness of LLM in generating text corpora for new domains. Experiments on the SLURP dataset show that the proposed method achieves an average relative word error rate improvement of $28\%$ on unseen target domains without any performance drop in source domains.

Position Matters! Empirical Study of Order Effect in Knowledge-grounded Dialogue

With the power of large pretrained language models, various research works have integrated knowledge into dialogue systems. The traditional techniques treat knowledge as part of the input sequence for the dialogue system, prepending a set of knowledge statements in front of dialogue history. However, such a mechanism forces knowledge sets to be concatenated in an ordered manner, making models implicitly pay imbalanced attention to the sets during training. In this paper, we first investigate how the order of the knowledge set can influence autoregressive dialogue systems' responses. We conduct experiments on two commonly used dialogue datasets with two types of transformer-based models and find that models view the input knowledge unequally. To this end, we propose a simple and novel technique to alleviate the order effect by modifying the position embeddings of knowledge input in these models. With the proposed position embedding method, the experimental results show that each knowledge statement is uniformly considered to generate responses.

Few-shot Prompting Towards Controllable Response Generation

Much literature has shown that prompt-based learning is an efficient method to make use of the large pre-trained language model. Recent works also exhibit the possibility of steering a chatbot's output by plugging in an appropriate prompt. Gradient-based methods are often used to perturb the prompts. However, some language models are not even available to the public. In this work, we first explored the combination of prompting and reinforcement learning (RL) to steer models' generation without accessing any of the models' parameters. Second, to reduce the training effort and enhance the generalizability to the unseen task, we apply multi-task learning to make the model learn to generalize to new tasks better. The experiment results show that our proposed method can successfully control several state-of-the-art (SOTA) dialogue models without accessing their parameters. Furthermore, the model demonstrates the strong ability to quickly adapt to an unseen task in fewer steps than the baseline model.

Controllable Response Generation for Assistive Use-cases

Conversational agents have become an integral part of the general population for simple task enabling situations. However, these systems are yet to have any social impact on the diverse and minority population, for example, helping people with neurological disorders, for example ALS, and people with speech, language and social communication disorders. Language model technology can play a huge role to help these users carry out daily communication and social interactions. To enable this population, we build a dialog system that can be controlled by users using cues or keywords. We build models that can suggest relevant cues in the dialog response context which is used to control response generation and can speed up communication. We also introduce a keyword loss to lexically constrain the model output. We show both qualitatively and quantitatively that our models can effectively induce the keyword into the model response without degrading the quality of response. In the context of usage of such systems for people with degenerative disorders, we present human evaluation of our cue or keyword predictor and the controllable dialog system and show that our models perform significantly better than models without control. Our study shows that keyword control on end to end response generation models is powerful and can enable and empower users with degenerative disorders to carry out their day to day communication.

Put Chatbot into Its Interlocutor's Shoes: New Framework to Learn Chatbot Responding with Intention

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans intrinsically understand the effect their responses have on the interlocutor and often respond with an intention such as proposing an optimistic view to make the interlocutor feel better. This paper proposes an innovative framework to train chatbots to possess human-like intentions. Our framework includes a guiding chatbot and an interlocutor model that plays the role of humans. The guiding chatbot is assigned an intention and learns to induce the interlocutor to reply with responses matching the intention, for example, long responses, joyful responses, responses with specific words, etc. We examined our framework using three experimental setups and evaluated the guiding chatbot with four different metrics to demonstrate flexibility and performance advantages. Additionally, we performed trials with human interlocutors to substantiate the guiding chatbot's effectiveness in influencing the responses of humans to a certain extent. Code will be made available to the public.