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A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis


Sep 17, 2021
Jiawei Liu, Kaisong Song, Yangyang Kang, Guoxiu He, Zhuoren Jiang, Changlong Sun, Wei Lu, Xiaozhong Liu

* 11 pages, 4 figures, accepted by the main conference of EMNLP 2021 

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Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff


Dec 14, 2020
Jiawei Liu, Zhe Gao, Yangyang Kang, Zhuoren Jiang, Guoxiu He, Changlong Sun, Xiaozhong Liu, Wei Lu

* 9pages, 4 figures, accepted by AAAI 2021 

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Read Beyond the Lines: Understanding the Implied Textual Meaning via a Skim and Intensive Reading Model


Jan 16, 2020
Guoxiu He, Zhe Gao, Zhuoren Jiang, Yangyang Kang, Changlong Sun, Xiaozhong Liu, Wei Lu


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Detect Camouflaged Spam Content via StoneSkipping: Graph and Text Joint Embedding for Chinese Character Variation Representation


Aug 30, 2019
Zhuoren Jiang, Zhe Gao, Guoxiu He, Yangyang Kang, Changlong Sun, Qiong Zhang, Luo Si, Xiaozhong Liu

* Accepted as a full paper of 2019 Conference on Empirical Methods in Natural Language Processing and 9th International Joint Conference on Natural Language Processing 

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