An Integrative Survey on Mental Health Conversational Agents to Bridge Computer Science and Medical Perspectives

Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in either computer science or medicine, leading to a divide in understanding and hindering the sharing of beneficial knowledge between both domains. To bridge this gap, we conduct a comprehensive literature review using the PRISMA framework, reviewing 534 papers published in both computer science and medicine. Our systematic review reveals 136 key papers on building mental health-related conversational agents with diverse characteristics of modeling and experimental design techniques. We find that computer science papers focus on LLM techniques and evaluating response quality using automated metrics with little attention to the application while medical papers use rule-based conversational agents and outcome metrics to measure the health outcomes of participants. Based on our findings on transparency, ethics, and cultural heterogeneity in this review, we provide a few recommendations to help bridge the disciplinary divide and enable the cross-disciplinary development of mental health conversational agents.

Dialogue Chain-of-Thought Distillation for Commonsense-aware Conversational Agents

Human-like chatbots necessitate the use of commonsense reasoning in order to effectively comprehend and respond to implicit information present within conversations. Achieving such coherence and informativeness in responses, however, is a non-trivial task. Even for large language models (LLMs), the task of identifying and aggregating key evidence within a single hop presents a substantial challenge. This complexity arises because such evidence is scattered across multiple turns in a conversation, thus necessitating integration over multiple hops. Hence, our focus is to facilitate such multi-hop reasoning over a dialogue context, namely dialogue chain-of-thought (CoT) reasoning. To this end, we propose a knowledge distillation framework that leverages LLMs as unreliable teachers and selectively distills consistent and helpful rationales via alignment filters. We further present DOCTOR, a DialOgue Chain-of-ThOught Reasoner that provides reliable CoT rationales for response generation. We conduct extensive experiments to show that enhancing dialogue agents with high-quality rationales from DOCTOR significantly improves the quality of their responses.

FedBot: Enhancing Privacy in Chatbots with Federated Learning

Chatbots are mainly data-driven and usually based on utterances that might be sensitive. However, training deep learning models on shared data can violate user privacy. Such issues have commonly existed in chatbots since their inception. In the literature, there have been many approaches to deal with privacy, such as differential privacy and secure multi-party computation, but most of them need to have access to users' data. In this context, Federated Learning (FL) aims to protect data privacy through distributed learning methods that keep the data in its location. This paper presents Fedbot, a proof-of-concept (POC) privacy-preserving chatbot that leverages large-scale customer support data. The POC combines Deep Bidirectional Transformer models and federated learning algorithms to protect customer data privacy during collaborative model training. The results of the proof-of-concept showcase the potential for privacy-preserving chatbots to transform the customer support industry by delivering personalized and efficient customer service that meets data privacy regulations and legal requirements. Furthermore, the system is specifically designed to improve its performance and accuracy over time by leveraging its ability to learn from previous interactions.

Understanding Multi-Turn Toxic Behaviors in Open-Domain Chatbots

Recent advances in natural language processing and machine learning have led to the development of chatbot models, such as ChatGPT, that can engage in conversational dialogue with human users. However, the ability of these models to generate toxic or harmful responses during a non-toxic multi-turn conversation remains an open research question. Existing research focuses on single-turn sentence testing, while we find that 82\% of the individual non-toxic sentences that elicit toxic behaviors in a conversation are considered safe by existing tools. In this paper, we design a new attack, \toxicbot, by fine-tuning a chatbot to engage in conversation with a target open-domain chatbot. The chatbot is fine-tuned with a collection of crafted conversation sequences. Particularly, each conversation begins with a sentence from a crafted prompt sentences dataset. Our extensive evaluation shows that open-domain chatbot models can be triggered to generate toxic responses in a multi-turn conversation. In the best scenario, \toxicbot achieves a 67\% activation rate. The conversation sequences in the fine-tuning stage help trigger the toxicity in a conversation, which allows the attack to bypass two defense methods. Our findings suggest that further research is needed to address chatbot toxicity in a dynamic interactive environment. The proposed \toxicbot can be used by both industry and researchers to develop methods for detecting and mitigating toxic responses in conversational dialogue and improve the robustness of chatbots for end users.

Enhancing conversational quality in language learning chatbots: An evaluation of GPT4 for ASR error correction

The integration of natural language processing (NLP) technologies into educational applications has shown promising results, particularly in the language learning domain. Recently, many spoken open-domain chatbots have been used as speaking partners, helping language learners improve their language skills. However, one of the significant challenges is the high word-error-rate (WER) when recognizing non-native/non-fluent speech, which interrupts conversation flow and leads to disappointment for learners. This paper explores the use of GPT4 for ASR error correction in conversational settings. In addition to WER, we propose to use semantic textual similarity (STS) and next response sensibility (NRS) metrics to evaluate the impact of error correction models on the quality of the conversation. We find that transcriptions corrected by GPT4 lead to higher conversation quality, despite an increase in WER. GPT4 also outperforms standard error correction methods without the need for in-domain training data.

Learning from Red Teaming: Gender Bias Provocation and Mitigation in Large Language Models

Recently, researchers have made considerable improvements in dialogue systems with the progress of large language models (LLMs) such as ChatGPT and GPT-4. These LLM-based chatbots encode the potential biases while retaining disparities that can harm humans during interactions. The traditional biases investigation methods often rely on human-written test cases. However, these test cases are usually expensive and limited. In this work, we propose a first-of-its-kind method that automatically generates test cases to detect LLMs' potential gender bias. We apply our method to three well-known LLMs and find that the generated test cases effectively identify the presence of biases. To address the biases identified, we propose a mitigation strategy that uses the generated test cases as demonstrations for in-context learning to circumvent the need for parameter fine-tuning. The experimental results show that LLMs generate fairer responses with the proposed approach.

Bias in Emotion Recognition with ChatGPT

This technical report explores the ability of ChatGPT in recognizing emotions from text, which can be the basis of various applications like interactive chatbots, data annotation, and mental health analysis. While prior research has shown ChatGPT's basic ability in sentiment analysis, its performance in more nuanced emotion recognition is not yet explored. Here, we conducted experiments to evaluate its performance of emotion recognition across different datasets and emotion labels. Our findings indicate a reasonable level of reproducibility in its performance, with noticeable improvement through fine-tuning. However, the performance varies with different emotion labels and datasets, highlighting an inherent instability and possible bias. The choice of dataset and emotion labels significantly impacts ChatGPT's emotion recognition performance. This paper sheds light on the importance of dataset and label selection, and the potential of fine-tuning in enhancing ChatGPT's emotion recognition capabilities, providing a groundwork for better integration of emotion analysis in applications using ChatGPT.

Rewarding Chatbots for Real-World Engagement with Millions of Users

The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can struggle to retain users. This work investigates the development of social chatbots that prioritize user engagement to enhance retention, specifically examining the use of human feedback to efficiently develop highly engaging chatbots. The proposed approach uses automatic pseudo-labels collected from user interactions to train a reward model that can be used to reject low-scoring sample responses generated by the chatbot model at inference time. Intuitive evaluation metrics, such as mean conversation length (MCL), are introduced as proxies to measure the level of engagement of deployed chatbots. A/B testing on groups of 10,000 new daily chatbot users on the Chai Research platform shows that this approach increases the MCL by up to 70%, which translates to a more than 30% increase in user retention for a GPT-J 6B model. Future work aims to use the reward model to realise a data fly-wheel, where the latest user conversations can be used to alternately fine-tune the language model and the reward model.

Chatbots put to the test in math and logic problems: A preliminary comparison and assessment of ChatGPT-3.5, ChatGPT-4, and Google Bard

A comparison between three chatbots which are based on large language models, namely ChatGPT-3.5, ChatGPT-4 and Google Bard is presented, focusing on their ability to give correct answers to mathematics and logic problems. In particular, we check their ability to Understand the problem at hand; Apply appropriate algorithms or methods for its solution; and Generate a coherent response and a correct answer. We use 30 questions that are clear, without any ambiguities, fully described with plain text only, and have a unique, well defined correct answer. The questions are divided into two sets of 15 each. The questions of Set A are 15 "Original" problems that cannot be found online, while Set B contains 15 "Published" problems that one can find online, usually with their solution. Each question is posed three times to each chatbot. The answers are recorded and discussed, highlighting their strengths and weaknesses. It has been found that for straightforward arithmetic, algebraic expressions, or basic logic puzzles, chatbots may provide accurate solutions, although not in every attempt. However, for more complex mathematical problems or advanced logic tasks, their answers, although written in a usually "convincing" way, may not be reliable. Consistency is also an issue, as many times a chatbot will provide conflicting answers when given the same question more than once. A comparative quantitative evaluation of the three chatbots is made through scoring their final answers based on correctness. It was found that ChatGPT-4 outperforms ChatGPT-3.5 in both sets of questions. Bard comes third in the original questions of Set A, behind the other two chatbots, while it has the best performance (first place) in the published questions of Set B. This is probably because Bard has direct access to the internet, in contrast to ChatGPT chatbots which do not have any communication with the outside world.