Chaplains' Reflections on the Design and Usage of AI for Conversational Care

Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.

Unmediated AI-Assisted Scholarly Citations

Traditional bibliography databases require users to navigate search forms and manually copy citation data. Language models offer an alternative: a natural-language interface where researchers write text with informal citation fragments, which are automatically resolved to proper references. However, language models are not reliable for scholarly work as they generate fabricated (hallucinated) citations at substantial rates. We present an architectural approach that combines the natural-language interface of LLM chatbots with the accuracy of direct database access, implemented through the Model Context Protocol. Our system enables language models to search bibliographic databases, perform fuzzy matching, and export verified entries, all through conversational interaction. A key architectural principle bypasses the language model during final data export: entries are fetched directly from authoritative sources, with timeout protection, to guarantee accuracy. We demonstrate this approach with MCP-DBLP, a server providing access to the DBLP computer science bibliography. The system transforms form-based bibliographic services into conversational assistants that maintain scholarly integrity. This architecture is adaptable to other bibliographic databases and academic data sources.

Gender Dynamics and Homophily in a Social Network of LLM Agents

Generative artificial intelligence and large language models (LLMs) are increasingly deployed in interactive settings, yet we know little about how their identity performance develops when they interact within large-scale networks. We address this by examining Chirper.ai, a social media platform similar to X but composed entirely of autonomous AI chatbots. Our dataset comprises over 70,000 agents, approximately 140 million posts, and the evolving followership network over one year. Based on agents' text production, we assign weekly gender scores to each agent. Results suggest that each agent's gender performance is fluid rather than fixed. Despite this fluidity, the network displays strong gender-based homophily, as agents consistently follow others performing gender similarly. Finally, we investigate whether these homophilic connections arise from social selection, in which agents choose to follow similar accounts, or from social influence, in which agents become more similar to their followees over time. Consistent with human social networks, we find evidence that both mechanisms shape the structure and evolution of interactions among LLMs. Our findings suggest that, even in the absence of bodies, cultural entraining of gender performance leads to gender-based sorting. This has important implications for LLM applications in synthetic hybrid populations, social simulations, and decision support.

WinFLoRA: Incentivizing Client-Adaptive Aggregation in Federated LoRA under Privacy Heterogeneity

Large Language Models (LLMs) increasingly underpin intelligent web applications, from chatbots to search and recommendation, where efficient specialization is essential. Low-Rank Adaptation (LoRA) enables such adaptation with minimal overhead, while federated LoRA allows web service providers to fine-tune shared models without data sharing. However, in privacy-sensitive deployments, clients inject varying levels of differential privacy (DP) noise, creating privacy heterogeneity that misaligns individual incentives and global performance. In this paper, we propose WinFLoRA, a privacy-heterogeneous federated LoRA that utilizes aggregation weights as incentives with noise awareness. Specifically, the noises from clients are estimated based on the uploaded LoRA adapters. A larger weight indicates greater influence on the global model and better downstream task performance, rewarding lower-noise contributions. By up-weighting low-noise updates, WinFLoRA improves global accuracy while accommodating clients' heterogeneous privacy requirements. Consequently, WinFLoRA aligns heterogeneous client utility in terms of privacy and downstream performance with global model objectives without third-party involvement. Extensive evaluations demonstrate that across multiple LLMs and datasets, WinFLoRA achieves up to 52.58% higher global accuracy and up to 2.56x client utility than state-of-the-art benchmarks. Source code is publicly available at https://github.com/koums24/WinFLoRA.git.

AI and My Values: User Perceptions of LLMs' Ability to Extract, Embody, and Explain Human Values from Casual Conversations

Does AI understand human values? While this remains an open philosophical question, we take a pragmatic stance by introducing VAPT, the Value-Alignment Perception Toolkit, for studying how LLMs reflect people's values and how people judge those reflections. 20 participants texted a human-like chatbot over a month, then completed a 2-hour interview with our toolkit evaluating AI's ability to extract (pull details regarding), embody (make decisions guided by), and explain (provide proof of) human values. 13 participants left our study convinced that AI can understand human values. Participants found the experience insightful for self-reflection and found themselves getting persuaded by the AI's reasoning. Thus, we warn about "weaponized empathy": a potentially dangerous design pattern that may arise in value-aligned, yet welfare-misaligned AI. VAPT offers concrete artifacts and design implications to evaluate and responsibly build value-aligned conversational agents with transparency, consent, and safeguards as AI grows more capable and human-like into the future.

Beyond Medical Chatbots: Meddollina and the Rise of Continuous Clinical Intelligence

Generative medical AI now appears fluent and knowledgeable enough to resemble clinical intelligence, encouraging the belief that scaling will make it safe. But clinical reasoning is not text generation. It is a responsibility-bound process under ambiguity, incomplete evidence, and longitudinal context. Even as benchmark scores rise, generation-centric systems still show behaviours incompatible with clinical deployment: premature closure, unjustified certainty, intent drift, and instability across multi-step decisions. We argue these are structural consequences of treating medicine as next-token prediction. We formalise Clinical Contextual Intelligence (CCI) as a distinct capability class required for real-world clinical use, defined by persistent context awareness, intent preservation, bounded inference, and principled deferral when evidence is insufficient. We introduce Meddollina, a governance-first clinical intelligence system designed to constrain inference before language realisation, prioritising clinical appropriateness over generative completeness. Meddollina acts as a continuous intelligence layer supporting clinical workflows while preserving clinician authority. We evaluate Meddollina using a behaviour-first regime across 16,412+ heterogeneous medical queries, benchmarking against general-purpose models, medical-tuned models, and retrieval-augmented systems. Meddollina exhibits a distinct behavioural profile: calibrated uncertainty, conservative reasoning under underspecification, stable longitudinal constraint adherence, and reduced speculative completion relative to generation-centric baselines. These results suggest deployable medical AI will not emerge from scaling alone, motivating a shift toward Continuous Clinical Intelligence, where progress is measured by clinician-aligned behaviour under uncertainty rather than fluency-driven completion.

Does My Chatbot Have an Agenda? Understanding Human and AI Agency in Human-Human-like Chatbot Interaction

AI chatbots are shifting from tools to companions. This raises critical questions about agency: who drives conversations and sets boundaries in human-AI chatrooms? We report a month-long longitudinal study with 22 adults who chatted with Day, an LLM companion we built, followed by a semi-structured interview with post-hoc elicitation of notable moments, cross-participant chat reviews, and a 'strategy reveal' disclosing Day's vertical (depth-seeking) vs. horizontal (breadth-seeking) modes. We discover that agency in human-AI chatrooms is an emergent, shared experience: as participants claimed agency by setting boundaries and providing feedback, and the AI was perceived to steer intentions and drive execution, control shifted and was co-constructed turn-by-turn. We introduce a 3-by-5 framework mapping who (human, AI, hybrid) x agency action (Intention, Execution, Adaptation, Delimitation, Negotiation), modulated by individual and environmental factors. Ultimately, we argue for translucent design (i.e. transparency-on-demand), spaces for agency negotiation, and guidelines toward agency-aware conversational AI.

Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles

As conversational agents become increasingly common in behaviour change interventions, understanding optimal feedback delivery mechanisms becomes increasingly important. However, choosing a style that both lessens psychological reactance (perceived threats to freedom) while simultaneously eliciting feelings of surprise and engagement represents a complex design problem. We explored how three different feedback styles: 'Direct', 'Politeness', and 'Verbal Leakage' (slips or disfluencies to reveal a desired behaviour) affect user perceptions and behavioural intentions. Matching expectations from literature, the 'Direct' chatbot led to lower behavioural intentions and higher reactance, while the 'Politeness' chatbot evoked higher behavioural intentions and lower reactance. However, 'Politeness' was also seen as unsurprising and unengaging by participants. In contrast, 'Verbal Leakage' evoked reactance, yet also elicited higher feelings of surprise, engagement, and humour. These findings highlight that effective feedback requires navigating trade-offs between user reactance and engagement, with novel approaches such as 'Verbal Leakage' offering promising alternative design opportunities.

Taming Toxic Talk: Using chatbots to intervene with users posting toxic comments

Generative AI chatbots have proven surprisingly effective at persuading people to change their beliefs and attitudes in lab settings. However, the practical implications of these findings are not yet clear. In this work, we explore the impact of rehabilitative conversations with generative AI chatbots on users who share toxic content online. Toxic behaviors -- like insults or threats of violence, are widespread in online communities. Strategies to deal with toxic behavior are typically punitive, such as removing content or banning users. Rehabilitative approaches are rarely attempted, in part due to the emotional and psychological cost of engaging with aggressive users. In collaboration with seven large Reddit communities, we conducted a large-scale field experiment (N=893) to invite people who had recently posted toxic content to participate in conversations with AI chatbots. A qualitative analysis of the conversations shows that many participants engaged in good faith and even expressed remorse or a desire to change. However, we did not observe a significant change in toxic behavior in the following month compared to a control group. We discuss possible explanations for our findings, as well as theoretical and practical implications based on our results.

GenAI for Social Work Field Education: Client Simulation with Real-Time Feedback

Field education is the signature pedagogy of social work, yet providing timely and objective feedback during training is constrained by the availability of instructors and counseling clients. In this paper, we present SWITCH, the Social Work Interactive Training Chatbot. SWITCH integrates realistic client simulation, real-time counseling skill classification, and a Motivational Interviewing (MI) progression system into the training workflow. To model a client, SWITCH uses a cognitively grounded profile comprising static fields (e.g., background, beliefs) and dynamic fields (e.g., emotions, automatic thoughts, openness), allowing the agent's behavior to evolve throughout a session realistically. The skill classification module identifies the counseling skills from the user utterances, and feeds the result to the MI controller that regulates the MI stage transitions. To enhance classification accuracy, we study in-context learning with retrieval over annotated transcripts, and a fine-tuned BERT multi-label classifier. In the experiments, we demonstrated that both BERT-based approach and in-context learning outperforms the baseline with big margin. SWITCH thereby offers a scalable, low-cost, and consistent training workflow that complements field education, and allows supervisors to focus on higher-level mentorship.