Advancing Risk and Quality Assurance: A RAG Chatbot for Improved Regulatory Compliance

Risk and Quality (R&Q) assurance in highly regulated industries requires constant navigation of complex regulatory frameworks, with employees handling numerous daily queries demanding accurate policy interpretation. Traditional methods relying on specialized experts create operational bottlenecks and limit scalability. We present a novel Retrieval Augmented Generation (RAG) system leveraging Large Language Models (LLMs), hybrid search and relevance boosting to enhance R&Q query processing. Evaluated on 124 expert-annotated real-world queries, our actively deployed system demonstrates substantial improvements over traditional RAG approaches. Additionally, we perform an extensive hyperparameter analysis to compare and evaluate multiple configuration setups, delivering valuable insights to practitioners.

AI-enhanced conversational agents for personalized asthma support Factors for engagement, value and efficacy

Asthma-related deaths in the UK are the highest in Europe, and only 30% of patients access basic care. There is a need for alternative approaches to reaching people with asthma in order to provide health education, self-management support and bridges to care. Automated conversational agents (specifically, mobile chatbots) present opportunities for providing alternative and individually tailored access to health education, self-management support and risk self-assessment. But would patients engage with a chatbot, and what factors influence engagement? We present results from a patient survey (N=1257) devised by a team of asthma clinicians, patients, and technology developers, conducted to identify optimal factors for efficacy, value and engagement for a chatbot. Results indicate that most adults with asthma (53%) are interested in using a chatbot and the patients most likely to do so are those who believe their asthma is more serious and who are less confident about self-management. Results also indicate enthusiasm for 24/7 access, personalisation, and for WhatsApp as the preferred access method (compared to app, voice assistant, SMS or website). Obstacles to uptake include security/privacy concerns and skepticism of technological capabilities. We present detailed findings and consolidate these into 7 recommendations for developers for optimising efficacy of chatbot-based health support.

A Computational Approach to Modeling Conversational Systems: Analyzing Large-Scale Quasi-Patterned Dialogue Flows

The analysis of conversational dynamics has gained increasing importance with the rise of large language model-based systems, which interact with users across diverse contexts. In this work, we propose a novel computational framework for constructing conversational graphs that capture the flow and structure of loosely organized dialogues, referred to as quasi-patterned conversations. We introduce the Filter & Reconnect method, a novel graph simplification technique that minimizes noise while preserving semantic coherence and structural integrity of conversational graphs. Through comparative analysis, we demonstrate that the use of large language models combined with our graph simplification technique has resulted in semantic metric S increasing by a factor of 2.06 compared to previous approaches while simultaneously enforcing a tree-like structure with 0 {\delta}-hyperbolicity, ensuring optimal clarity in conversation modeling. This work provides a computational method for analyzing large-scale dialogue datasets, with practical applications related to monitoring automated systems such as chatbots, dialogue management tools, and user behavior analytics.

MedReadCtrl: Personalizing medical text generation with readability-controlled instruction learning

Generative AI has demonstrated strong potential in healthcare, from clinical decision support to patient-facing chatbots that improve outcomes. A critical challenge for deployment is effective human-AI communication, where content must be both personalized and understandable. We introduce MedReadCtrl, a readability-controlled instruction tuning framework that enables LLMs to adjust output complexity without compromising meaning. Evaluations of nine datasets and three tasks across medical and general domains show that MedReadCtrl achieves significantly lower readability instruction-following errors than GPT-4 (e.g., 1.39 vs. 1.59 on ReadMe, p<0.001) and delivers substantial gains on unseen clinical tasks (e.g., +14.7 ROUGE-L, +6.18 SARI on MTSamples). Experts consistently preferred MedReadCtrl (71.7% vs. 23.3%), especially at low literacy levels. These gains reflect MedReadCtrl's ability to restructure clinical content into accessible, readability-aligned language while preserving medical intent, offering a scalable solution to support patient education and expand equitable access to AI-enabled care.

End-to-end Acoustic-linguistic Emotion and Intent Recognition Enhanced by Semi-supervised Learning

Emotion and intent recognition from speech is essential and has been widely investigated in human-computer interaction. The rapid development of social media platforms, chatbots, and other technologies has led to a large volume of speech data streaming from users. Nevertheless, annotating such data manually is expensive, making it challenging to train machine learning models for recognition purposes. To this end, we propose applying semi-supervised learning to incorporate a large scale of unlabelled data alongside a relatively smaller set of labelled data. We train end-to-end acoustic and linguistic models, each employing multi-task learning for emotion and intent recognition. Two semi-supervised learning approaches, including fix-match learning and full-match learning, are compared. The experimental results demonstrate that the semi-supervised learning approaches improve model performance in speech emotion and intent recognition from both acoustic and text data. The late fusion of the best models outperforms the acoustic and text baselines by joint recognition balance metrics of 12.3% and 10.4%, respectively.

Generalizing Verifiable Instruction Following

A crucial factor for successful human and AI interaction is the ability of language models or chatbots to follow human instructions precisely. A common feature of instructions are output constraints like ``only answer with yes or no" or ``mention the word `abrakadabra' at least 3 times" that the user adds to craft a more useful answer. Even today's strongest models struggle with fulfilling such constraints. We find that most models strongly overfit on a small set of verifiable constraints from the benchmarks that test these abilities, a skill called precise instruction following, and are not able to generalize well to unseen output constraints. We introduce a new benchmark, IFBench, to evaluate precise instruction following generalization on 58 new, diverse, and challenging verifiable out-of-domain constraints. In addition, we perform an extensive analysis of how and on what data models can be trained to improve precise instruction following generalization. Specifically, we carefully design constraint verification modules and show that reinforcement learning with verifiable rewards (RLVR) significantly improves instruction following. In addition to IFBench, we release 29 additional new hand-annotated training constraints and verification functions, RLVR training prompts, and code.

Are You Listening to Me? Fine-Tuning Chatbots for Empathetic Dialogue

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human interactions, the need for emotional intelligence, particularly empathetic listening, becomes increasingly essential. In this study, we explore how Large Language Models (LLMs) respond when tasked with generating emotionally rich interactions. Starting from a small dataset manually crafted by an expert to reflect empathic behavior, we extended the conversations using two LLMs: ChatGPT and Gemini. We analyzed the emotional progression of the dialogues using both sentiment analysis (via VADER) and expert assessments. While the generated conversations often mirrored the intended emotional structure, human evaluation revealed important differences in the perceived empathy and coherence of the responses. These findings suggest that emotion modeling in dialogues requires not only structural alignment in the expressed emotions but also qualitative depth, highlighting the importance of combining automated and humancentered methods in the development of emotionally competent agents.

JoyTTS: LLM-based Spoken Chatbot With Voice Cloning

JoyTTS is an end-to-end spoken chatbot that combines large language models (LLM) with text-to-speech (TTS) technology, featuring voice cloning capabilities. This project is built upon the open-source MiniCPM-o and CosyVoice2 models and trained on 2000 hours of conversational data. We have also provided the complete training code to facilitate further development and optimization by the community. On the testing machine seed-tts-zh, it achieves a SS (speaker similarity) score of 0.73 and a WER (Word Error Rate) of 5.09. The code and models, along with training and inference scripts, are available at https://github.com/jdh-algo/JoyTTS.git.

Towards culturally-appropriate conversational AI for health in the majority world: An exploratory study with citizens and professionals in Latin America

There is justifiable interest in leveraging conversational AI (CAI) for health across the majority world, but to be effective, CAI must respond appropriately within culturally and linguistically diverse contexts. Therefore, we need ways to address the fact that current LLMs exclude many lived experiences globally. Various advances are underway which focus on top-down approaches and increasing training data. In this paper, we aim to complement these with a bottom-up locally-grounded approach based on qualitative data collected during participatory workshops in Latin America. Our goal is to construct a rich and human-centred understanding of: a) potential areas of cultural misalignment in digital health; b) regional perspectives on chatbots for health and c)strategies for creating culturally-appropriate CAI; with a focus on the understudied Latin American context. Our findings show that academic boundaries on notions of culture lose meaning at the ground level and technologies will need to engage with a broader framework; one that encapsulates the way economics, politics, geography and local logistics are entangled in cultural experience. To this end, we introduce a framework for 'Pluriversal Conversational AI for Health' which allows for the possibility that more relationality and tolerance, rather than just more data, may be called for.

The Thin Line Between Comprehension and Persuasion in LLMs

Large language models (LLMs) are excellent at maintaining high-level, convincing dialogues. They are being fast deployed as chatbots and evaluators in sensitive areas, such as peer review and mental health applications. This, along with the disparate accounts on their reasoning capabilities, calls for a closer examination of LLMs and their comprehension of dialogue. In this work we begin by evaluating LLMs' ability to maintain a debate--one of the purest yet most complex forms of human communication. Then we measure how this capability relates to their understanding of what is being talked about, namely, their comprehension of dialogical structures and the pragmatic context. We find that LLMs are capable of maintaining coherent, persuasive debates, often swaying the beliefs of participants and audiences alike. We also note that awareness or suspicion of AI involvement encourage people to be more critical of the arguments made. When polling LLMs on their comprehension of deeper structures of dialogue, however, they cannot demonstrate said understanding. Our findings tie the shortcomings of LLMs-as-evaluators to their (in)ability to understand the context. More broadly, for the field of argumentation theory we posit that, if an agent can convincingly maintain a dialogue, it is not necessary for it to know what it is talking about. Hence, the modelling of pragmatic context and coherence are secondary to effectiveness.