Exploring Personalized Health Support through Data-Driven, Theory-Guided LLMs: A Case Study in Sleep Health

Despite the prevalence of sleep-tracking devices, many individuals struggle to translate data into actionable improvements in sleep health. Current methods often provide data-driven suggestions but may not be feasible and adaptive to real-life constraints and individual contexts. We present HealthGuru, a novel large language model-powered chatbot to enhance sleep health through data-driven, theory-guided, and adaptive recommendations with conversational behavior change support. HealthGuru's multi-agent framework integrates wearable device data, contextual information, and a contextual multi-armed bandit model to suggest tailored sleep-enhancing activities. The system facilitates natural conversations while incorporating data-driven insights and theoretical behavior change techniques. Our eight-week in-the-wild deployment study with 16 participants compared HealthGuru to a baseline chatbot. Results show improved metrics like sleep duration and activity scores, higher quality responses, and increased user motivation for behavior change with HealthGuru. We also identify challenges and design considerations for personalization and user engagement in health chatbots.

Investigating Non-Transitivity in LLM-as-a-Judge

Automatic evaluation methods based on large language models (LLMs) are emerging as the standard tool for assessing the instruction-following abilities of LLM-based agents. The most common method in this paradigm, pairwise comparisons with a baseline model, critically depends on the assumption of transitive preferences. However, the validity of this assumption remains largely unexplored. In this study, we investigate the presence of non-transitivity within the AlpacaEval framework and analyze its effects on model rankings. We find that LLM judges exhibit non-transitive preferences, leading to rankings that are sensitive to the choice of the baseline model. To mitigate this issue, we show that round-robin tournaments combined with Bradley-Terry models of preference can produce more reliable rankings. Notably, our method increases both the Spearman correlation and the Kendall correlation with Chatbot Arena (95.0% -> 96.4% and 82.1% -> 86.3% respectively). To address the computational cost of round-robin tournaments, we propose Swiss-Wise Iterative Matchmaking (Swim) tournaments, using a dynamic matching strategy to capture the benefits of round-robin tournaments while maintaining computational efficiency.

KL Penalty Control via Perturbation for Direct Preference Optimization

Direct Preference Optimization (DPO) demonstrates the advantage of aligning a large language model with human preference using only an offline dataset. However, DPO has the limitation that the KL penalty, which prevents excessive deviation from the reference model, is static throughout the training process. Several methods try to turn this static KL penalty into a dynamic one, but no approach can adaptively assign different KL penalties for each preference pair. In this paper, we propose $\varepsilon$-Direct Preference Optimization ($\varepsilon$-DPO), which allows adaptive control of the KL penalty strength $\beta$ for each preference pair. Specifically, $\varepsilon$-DPO adaptively controls $\beta$ for each preference pair based on the monotonicity of logits as a preference model under the perturbation of $\beta$ during training by simply reusing the logit of the current policy and the reference policy. Experimental results show that $\varepsilon$-DPO outperforms existing direct alignment algorithms and KL penalty relaxation methods on general chatbot benchmarks, highlighting the significance of adaptive KL penalty relaxation at the instance-level in DPO.

Could AI Leapfrog the Web? Evidence from Teachers in Sierra Leone

Access to digital information is a driver of economic development. But although 85% of sub-Saharan Africa's population is covered by mobile broadband signal, only 37% use the internet, and those who do seldom use the web. We investigate whether AI can bridge this gap by analyzing how 469 teachers use an AI chatbot in Sierra Leone. The chatbot, accessible via a common messaging app, is compared against traditional web search. Teachers use AI more frequently than web search for teaching assistance. Data cost is the most frequently cited reason for low internet usage across Africa. The average web search result consumes 3,107 times more data than an AI response, making AI 87% less expensive than web search. Additionally, only 2% of results for corresponding web searches contain content from Sierra Leone. In blinded evaluations, an independent sample of teachers rate AI responses as more relevant, helpful, and correct than web search results. These findings suggest that AI-driven solutions can cost-effectively bridge information gaps in low-connectivity regions.

REALTALK: A 21-Day Real-World Dataset for Long-Term Conversation

Long-term, open-domain dialogue capabilities are essential for chatbots aiming to recall past interactions and demonstrate emotional intelligence (EI). Yet, most existing research relies on synthetic, LLM-generated data, leaving open questions about real-world conversational patterns. To address this gap, we introduce REALTALK, a 21-day corpus of authentic messaging app dialogues, providing a direct benchmark against genuine human interactions. We first conduct a dataset analysis, focusing on EI attributes and persona consistency to understand the unique challenges posed by real-world dialogues. By comparing with LLM-generated conversations, we highlight key differences, including diverse emotional expressions and variations in persona stability that synthetic dialogues often fail to capture. Building on these insights, we introduce two benchmark tasks: (1) persona simulation where a model continues a conversation on behalf of a specific user given prior dialogue context; and (2) memory probing where a model answers targeted questions requiring long-term memory of past interactions. Our findings reveal that models struggle to simulate a user solely from dialogue history, while fine-tuning on specific user chats improves persona emulation. Additionally, existing models face significant challenges in recalling and leveraging long-term context within real-world conversations.

Plant in Cupboard, Orange on Table, Book on Shelf. Benchmarking Practical Reasoning and Situation Modelling in a Text-Simulated Situated Environment

Large language models (LLMs) have risen to prominence as 'chatbots' for users to interact via natural language. However, their abilities to capture common-sense knowledge make them seem promising as language-based planners of situated or embodied action as well. We have implemented a simple text-based environment -- similar to others that have before been used for reinforcement-learning of agents -- that simulates, very abstractly, a household setting. We use this environment and the detailed error-tracking capabilities we implemented for targeted benchmarking of LLMs on the problem of practical reasoning: Going from goals and observations to actions. Our findings show that environmental complexity and game restrictions hamper performance, and concise action planning is demanding for current LLMs.

FaMTEB: Massive Text Embedding Benchmark in Persian Language

In this paper, we introduce a comprehensive benchmark for Persian (Farsi) text embeddings, built upon the Massive Text Embedding Benchmark (MTEB). Our benchmark includes 63 datasets spanning seven different tasks: classification, clustering, pair classification, reranking, retrieval, summary retrieval, and semantic textual similarity. The datasets are formed as a combination of existing, translated, and newly generated data, offering a diverse evaluation framework for Persian language models. Given the increasing use of text embedding models in chatbots, evaluation datasets are becoming inseparable ingredients in chatbot challenges and Retrieval-Augmented Generation systems. As a contribution, we include chatbot evaluation datasets in the MTEB benchmark for the first time. In addition, in this paper, we introduce the new task of summary retrieval which is not part of the tasks included in standard MTEB. Another contribution of this paper is the introduction of a substantial number of new Persian language NLP datasets suitable for training and evaluation, some of which have no previous counterparts in Persian. We evaluate the performance of several Persian and multilingual embedding models in a range of tasks. This work introduces an open-source benchmark with datasets, code and a public leaderboard.

Relational Norms for Human-AI Cooperation

How we should design and interact with social artificial intelligence depends on the socio-relational role the AI is meant to emulate or occupy. In human society, relationships such as teacher-student, parent-child, neighbors, siblings, or employer-employee are governed by specific norms that prescribe or proscribe cooperative functions including hierarchy, care, transaction, and mating. These norms shape our judgments of what is appropriate for each partner. For example, workplace norms may allow a boss to give orders to an employee, but not vice versa, reflecting hierarchical and transactional expectations. As AI agents and chatbots powered by large language models are increasingly designed to serve roles analogous to human positions - such as assistant, mental health provider, tutor, or romantic partner - it is imperative to examine whether and how human relational norms should extend to human-AI interactions. Our analysis explores how differences between AI systems and humans, such as the absence of conscious experience and immunity to fatigue, may affect an AI's capacity to fulfill relationship-specific functions and adhere to corresponding norms. This analysis, which is a collaborative effort by philosophers, psychologists, relationship scientists, ethicists, legal experts, and AI researchers, carries important implications for AI systems design, user behavior, and regulation. While we accept that AI systems can offer significant benefits such as increased availability and consistency in certain socio-relational roles, they also risk fostering unhealthy dependencies or unrealistic expectations that could spill over into human-human relationships. We propose that understanding and thoughtfully shaping (or implementing) suitable human-AI relational norms will be crucial for ensuring that human-AI interactions are ethical, trustworthy, and favorable to human well-being.

Presumed Cultural Identity: How Names Shape LLM Responses

Names are deeply tied to human identity. They can serve as markers of individuality, cultural heritage, and personal history. However, using names as a core indicator of identity can lead to over-simplification of complex identities. When interacting with LLMs, user names are an important point of information for personalisation. Names can enter chatbot conversations through direct user input (requested by chatbots), as part of task contexts such as CV reviews, or as built-in memory features that store user information for personalisation. We study biases associated with names by measuring cultural presumptions in the responses generated by LLMs when presented with common suggestion-seeking queries, which might involve making assumptions about the user. Our analyses demonstrate strong assumptions about cultural identity associated with names present in LLM generations across multiple cultures. Our work has implications for designing more nuanced personalisation systems that avoid reinforcing stereotypes while maintaining meaningful customisation.

Reliable Conversational Agents under ASP Control that Understand Natural Language

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking understanding and reliability are well documented. We believe that the best way to eliminate this problem is to use LLMs only as parsers to translate text to knowledge and vice versa and carry out the conversation by reasoning over this knowledge using the answer set programming. I have been developing a framework based on LLMs and ASP to realize reliable chatbots that "understand" human conversation. This framework has been used to develop task-specific chatbots as well as socialbots. My future research is focused on making these chatbots scalable and trainable.