A Hybrid Task-Oriented Dialog System with Domain and Task Adaptive Pretraining

This paper describes our submission for the End-to-end Multi-domain Task Completion Dialog shared task at the 9th Dialog System Technology Challenge (DSTC-9). Participants in the shared task build an end-to-end task completion dialog system which is evaluated by human evaluation and a user simulator based automatic evaluation. Different from traditional pipelined approaches where modules are optimized individually and suffer from cascading failure, we propose an end-to-end dialog system that 1) uses Generative Pretraining 2 (GPT-2) as the backbone to jointly solve Natural Language Understanding, Dialog State Tracking, and Natural Language Generation tasks, 2) adopts Domain and Task Adaptive Pretraining to tailor GPT-2 to the dialog domain before finetuning, 3) utilizes heuristic pre/post-processing rules that greatly simplify the prediction tasks and improve generalizability, and 4) equips a fault tolerance module to correct errors and inappropriate responses. Our proposed method significantly outperforms baselines and ties for first place in the official evaluation. We make our source code publicly available.

DELTA: A DEep learning based Language Technology plAtform

In this paper we present DELTA, a deep learning based language technology platform. DELTA is an end-to-end platform designed to solve industry level natural language and speech processing problems. It integrates most popular neural network models for training as well as comprehensive deployment tools for production. DELTA aims to provide easy and fast experiences for using, deploying, and developing natural language processing and speech models for both academia and industry use cases. We demonstrate the reliable performance with DELTA on several natural language processing and speech tasks, including text classification, named entity recognition, natural language inference, speech recognition, speaker verification, etc. DELTA has been used for developing several state-of-the-art algorithms for publications and delivering real production to serve millions of users.