From Agent Autonomy to Casual Collaboration: A Design Investigation on Help-Seeking Urban Robots

As intelligent agents transition from controlled to uncontrolled environments, they face challenges that sometimes exceed their operational capabilities. In many scenarios, they rely on assistance from bystanders to overcome those challenges. Using robots that get stuck in urban settings as an example, we investigate how agents can prompt bystanders into providing assistance. We conducted four focus group sessions with 17 participants that involved bodystorming, where participants assumed the role of robots and bystander pedestrians in role-playing activities. Generating insights from both assumed robot and bystander perspectives, we were able to identify potential non-verbal help-seeking strategies (i.e., addressing bystanders, cueing intentions, and displaying emotions) and factors shaping the assistive behaviours of bystanders. Drawing on these findings, we offer design considerations for help-seeking urban robots and other agents operating in uncontrolled environments to foster casual collaboration, encompass expressiveness, align with agent social categories, and curate appropriate incentives.

RealTime QA: What's the Answer Right Now?

We introduce RealTime QA, a dynamic question answering (QA) platform that announces questions and evaluates systems on a regular basis (weekly in this version). RealTime QA inquires about the current world, and QA systems need to answer questions about novel events or information. It therefore challenges static, conventional assumptions in open domain QA datasets and pursues, instantaneous applications. We build strong baseline models upon large pretrained language models, including GPT-3 and T5. Our benchmark is an ongoing effort, and this preliminary report presents real-time evaluation results over the past month. Our experimental results show that GPT-3 can often properly update its generation results, based on newly-retrieved documents, highlighting the importance of up-to-date information retrieval. Nonetheless, we find that GPT-3 tends to return outdated answers when retrieved documents do not provide sufficient information to find an answer. This suggests an important avenue for future research: can an open domain QA system identify such unanswerable cases and communicate with the user or even the retrieval module to modify the retrieval results? We hope that RealTime QA will spur progress in instantaneous applications of question answering and beyond.

One Question Answering Model for Many Languages with Cross-lingual Dense Passage Retrieval

We present CORA, a Cross-lingual Open-Retrieval Answer Generation model that can answer questions across many languages even when language-specific annotated data or knowledge sources are unavailable. We introduce a new dense passage retrieval algorithm that is trained to retrieve documents across languages for a question. Combined with a multilingual autoregressive generation model, CORA answers directly in the target language without any translation or in-language retrieval modules as used in prior work. We propose an iterative training method that automatically extends annotated data available only in high-resource languages to low-resource ones. Our results show that CORA substantially outperforms the previous state of the art on multilingual open question answering benchmarks across 26 languages, 9 of which are unseen during training. Our analyses show the significance of cross-lingual retrieval and generation in many languages, particularly under low-resource settings.