Prototype-Based Interpretability for Legal Citation Prediction

Deep learning has made significant progress in the past decade, and demonstrates potential to solve problems with extensive social impact. In high-stakes decision making areas such as law, experts often require interpretability for automatic systems to be utilized in practical settings. In this work, we attempt to address these requirements applied to the important problem of legal citation prediction (LCP). We design the task with parallels to the thought-process of lawyers, i.e., with reference to both precedents and legislative provisions. After initial experimental results, we refine the target citation predictions with the feedback of legal experts. Additionally, we introduce a prototype architecture to add interpretability, achieving strong performance while adhering to decision parameters used by lawyers. Our study builds on and leverages the state-of-the-art language processing models for law, while addressing vital considerations for high-stakes tasks with practical societal impact.

Prefix Propagation: Parameter-Efficient Tuning for Long Sequences

Parameter-efficient tuning aims to mitigate the large memory requirements of adapting pretrained language models for downstream tasks. For example, one popular method, prefix-tuning, prepends trainable tokens to sequences while freezing the rest of the model's parameters. Although such models attain comparable performance with fine-tuning when applied to sequences with short to moderate lengths, we show their inferior performance when modelling long sequences. To bridge this gap, we propose prefix-propagation, a simple but effective approach that conditions prefixes on previous hidden states. We empirically demonstrate that prefix-propagation outperforms prefix-tuning across long-document tasks, while using 50% fewer parameters. To further investigate the proposed architecture, we also show its advantage in calibration, and perform additional study on its relationship with kernel attention. To the best of our knowledge, this work is the first to focus on parameter-efficient learning for long-sequence language tasks.

A Simple and Effective Framework for Strict Zero-Shot Hierarchical Classification

In recent years, large language models (LLMs) have achieved strong performance on benchmark tasks, especially in zero or few-shot settings. However, these benchmarks often do not adequately address the challenges posed in the real-world, such as that of hierarchical classification. In order to address this challenge, we propose refactoring conventional tasks on hierarchical datasets into a more indicative long-tail prediction task. We observe LLMs are more prone to failure in these cases. To address these limitations, we propose the use of entailment-contradiction prediction in conjunction with LLMs, which allows for strong performance in a strict zero-shot setting. Importantly, our method does not require any parameter updates, a resource-intensive process and achieves strong performance across multiple datasets.

Towards Legally Enforceable Hate Speech Detection for Public Forums

Hate speech is a serious issue on public forums, and proper enforcement of hate speech laws is key for protecting groups of people against harmful and discriminatory language. However, determining what constitutes hate speech is a complex task that is highly open to subjective interpretations. Existing works do not align their systems with enforceable definitions of hate speech, which can make their outputs inconsistent with the goals of regulators. Our work introduces a new task for enforceable hate speech detection centred around legal definitions, and a dataset annotated on violations of eleven possible definitions by legal experts. Given the challenge of identifying clear, legally enforceable instances of hate speech, we augment the dataset with expert-generated samples and an automatically mined challenge set. We experiment with grounding the model decision in these definitions using zero-shot and few-shot prompting. We then report results on several large language models (LLMs). With this task definition, automatic hate speech detection can be more closely aligned to enforceable laws, and hence assist in more rigorous enforcement of legal protections against harmful speech in public forums.

Are ChatGPT and GPT-4 General-Purpose Solvers for Financial Text Analytics? An Examination on Several Typical Tasks

The most recent large language models such as ChatGPT and GPT-4 have garnered significant attention, as they are capable of generating high-quality responses to human input. Despite the extensive testing of ChatGPT and GPT-4 on generic text corpora, showcasing their impressive capabilities, a study focusing on financial corpora has not been conducted. In this study, we aim to bridge this gap by examining the potential of ChatGPT and GPT-4 as a solver for typical financial text analytic problems in the zero-shot or few-shot setting. Specifically, we assess their capabilities on four representative tasks over five distinct financial textual datasets. The preliminary study shows that ChatGPT and GPT-4 struggle on tasks such as financial named entity recognition (NER) and sentiment analysis, where domain-specific knowledge is required, while they excel in numerical reasoning tasks. We report both the strengths and limitations of the current versions of ChatGPT and GPT-4, comparing them to the state-of-the-art finetuned models as well as pretrained domain-specific generative models. Our experiments provide qualitative studies, through which we hope to help understand the capability of the existing models and facilitate further improvements.

Effectiveness of Data Augmentation for Prefix Tuning with Limited Data

Recent work has demonstrated that tuning continuous prompts on large, frozen pretrained language models (i.e., prefix tuning or P-tuning) can yield performance that is comparable or superior to fine-tuning. Nevertheless, the effectiveness of such methods under the context of data augmentation, which has been considered a common strategy to improve learning under low data regimes, has not be studied. In this paper, we examine several popular task-agnostic data augmentation techniques, i.e., EDA, Back Translation, and Mixup, when using prefix tuning under data scarcity. We show that data augmentation can be used to boost the performance of prefix tuning models, but the effectiveness of each technique varies and certain methods can lead to a notable degradation in performance, particularly when using larger models and on harder tasks. To help understand the above behaviour, we run experiments which reveal how prefix tuning generally presents a limited ability to separate the sentence embeddings from different classes of augmented data, and displays poorer performance on heavily altered data in particular. We also demonstrate that by adding a simple contrastive loss we can help mitigate such issues for prefix tuning, resulting in an improvement to augmented data performance.

Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support

Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natural Language Processing (NLP) technology. We combine expertise from academia and industry to bridge the gap and build task/domain-specific Neural Agent Assistants (NAA) with three high-level components for: (1) Intent Identification, (2) Context Retrieval, and (3) Response Generation. In this paper, we outline the pipeline of the NAA's core system and also present three case studies in which three industry partners successfully adapt the framework to find solutions to their unique challenges. Our findings suggest that a collaborative process is instrumental in spurring the development of emerging NLP models for Conversational AI tasks in industry. The full reference implementation code and results are available at \url{https://github.com/VectorInstitute/NAA}

Parameter-Efficient Legal Domain Adaptation

Seeking legal advice is often expensive. Recent advancements in machine learning for solving complex problems can be leveraged to help make legal services more accessible to the public. However, real-life applications encounter significant challenges. State-of-the-art language models are growing increasingly large, making parameter-efficient learning increasingly important. Unfortunately, parameter-efficient methods perform poorly with small amounts of data, which are common in the legal domain (where data labelling costs are high). To address these challenges, we propose parameter-efficient legal domain adaptation, which uses vast unsupervised legal data from public legal forums to perform legal pre-training. This method exceeds or matches the fewshot performance of existing models such as LEGAL-BERT on various legal tasks while tuning only approximately 0.1% of model parameters. Additionally, we show that our method can achieve calibration comparable to existing methods across several tasks. To the best of our knowledge, this work is among the first to explore parameter-efficient methods of tuning language models in the legal domain.

Learning Better Intent Representations for Financial Open Intent Classification

With the recent surge of NLP technologies in the financial domain, banks and other financial entities have adopted virtual agents (VA) to assist customers. A challenging problem for VAs in this domain is determining a user's reason or intent for contacting the VA, especially when the intent was unseen or open during the VA's training. One method for handling open intents is adaptive decision boundary (ADB) post-processing, which learns tight decision boundaries from intent representations to separate known and open intents. We propose incorporating two methods for supervised pre-training of intent representations: prefix-tuning and fine-tuning just the last layer of a large language model (LLM). With this proposal, our accuracy is 1.63% - 2.07% higher than the prior state-of-the-art ADB method for open intent classification on the banking77 benchmark amongst others. Notably, we only supplement the original ADB model with 0.1% additional trainable parameters. Ablation studies also determine that our method yields better results than full fine-tuning the entire model. We hypothesize that our findings could stimulate a new optimal method of downstream tuning that combines parameter efficient tuning modules with fine-tuning a subset of the base model's layers.