DFlow: Diverse Dialogue Flow Simulation with Large Language Models

Developing language model-based dialogue agents requires effective data to train models that can follow specific task logic. However, most existing data augmentation methods focus on increasing diversity in language, topics, or dialogue acts at the utterance level, largely neglecting a critical aspect of task logic diversity at the dialogue level. This paper proposes a novel data augmentation method designed to enhance the diversity of synthetic dialogues by focusing on task execution logic. Our method uses LLMs to generate decision tree-structured task plans, which enables the derivation of diverse dialogue trajectories for a given task. Each trajectory, referred to as a "dialog flow", guides the generation of a multi-turn dialogue that follows a unique trajectory. We apply this method to generate a task-oriented dialogue dataset comprising 3,886 dialogue flows across 15 different domains. We validate the effectiveness of this dataset using the next action prediction task, where models fine-tuned on our dataset outperform strong baselines, including GPT-4. Upon acceptance of this paper, we plan to release the code and data publicly.

TofuEval: Evaluating Hallucinations of LLMs on Topic-Focused Dialogue Summarization

Single document news summarization has seen substantial progress on faithfulness in recent years, driven by research on the evaluation of factual consistency, or hallucinations. We ask whether these advances carry over to other text summarization domains. We propose a new evaluation benchmark on topic-focused dialogue summarization, generated by LLMs of varying sizes. We provide binary sentence-level human annotations of the factual consistency of these summaries along with detailed explanations of factually inconsistent sentences. Our analysis shows that existing LLMs hallucinate significant amounts of factual errors in the dialogue domain, regardless of the model's size. On the other hand, when LLMs, including GPT-4, serve as binary factual evaluators, they perform poorly and can be outperformed by prevailing state-of-the-art specialized factuality evaluation metrics. Finally, we conducted an analysis of hallucination types with a curated error taxonomy. We find that there are diverse errors and error distributions in model-generated summaries and that non-LLM based metrics can capture all error types better than LLM-based evaluators.