Dual-Loop Self-Evolution via Verifiable Emotion Feedback for Multi-Turn Empathetic Dialogue

Large language models have demonstrated conversational capabilities, yet empathetic competence remains challenging. Empathetic support is inherently multi-turn and path-dependent: users disclose concerns gradually, emotions evolve over time, and early responses shape trust and receptivity. Reinforcement learning with verifiable emotion rewards provides scalable supervision for long-horizon interactions. However, existing methods evolve the dialogue policy while keeping its training interaction distribution fixed, creating a mismatch between policy competence and training experience. We introduce a dual-loop self-evolution framework driven by verifiable emotion feedback. With the user simulator and verifier frozen, the inner loop optimizes the multi-turn policy using continuous emotion rewards, while the outer loop uses the same outcomes to estimate policy-relative interaction utility and adapt experience. To obtain estimates from sparse, stochastic rollouts, the framework holds the scenario and interaction state constant within each group and prioritizes conditions whose group pass rates lie near the policy's competence boundary. A hierarchical controller shares evidence across support intents, while uncertainty-guided exploration and uniform rehearsal prevent premature exclusion. The resulting distribution generates trajectories, closing both loops without increasing the rollout budget. On SAGE, our framework raises Qwen3-8B Overall from 53.87 to 79.24 and outperforms protocol-matched uniform emotion-reward reinforcement learning by 7.23 points.

REDAgentBench: Executable Red Teaming and Faithful Measurement of LLM Agent Systems

Large language model (LLM) agents combine language-based reasoning with external tools to perform complex tasks. Adversarial inputs can exploit interactions between the agent and its environment, causing the agent to violate safety policies during execution. Yet existing evaluations often reduce agent safety to a single attack success rate (ASR), collapsing exposure, execution, observation, and adjudication and potentially conflating actual violations with evidence visibility. We introduce REDAgentBench, an executable framework for autonomous red-teaming and faithful measurement. It derives attacks from explicit safety constraints and associated agent-system vulnerabilities, runs them in isolated service sandboxes, and verifies harmful effects from service receipts and final-state changes. The benchmark contains 1,661 cases across five service surfaces. Across six models and three agent harnesses, macro-average ASR is 65.69%; reported ASR varies with harness and evidence view, while evaluation-context disclosure changes execution behavior. In a state-grounded diagnostic cohort, almost one in five confirmed violations with resolved action anchors occurs after the agent states the relevant constraint or risk, revealing a Recognition--Execution Gap. Finally, a training-free policy reminder reduces confirmed violations by more than 70 percentage points in matched replay. These findings show that executable evaluation can improve safety measurement and identify actionable intervention points.

FinEvo-Bench: A Longitudinal Benchmark for Self-Evolving Agents in Professional Financial Workflows

Most agent benchmarks evaluate tasks independently and cannot measure whether experience from one task helps with later tasks. Existing self-evolution benchmarks do not jointly cover professional workflows, open-ended deliverables, and multi-aspect evaluation. We introduce FinEvo-Bench, a longitudinal benchmark with 120 real-case-grounded tasks, 20 business scenes across six financial domains. Institution-provided professional procedures define the required operations and constraints. Eligible institution-provided and publicly documented cases supply the task facts. Each scene contains six related but substantively distinct cases that share a professional procedure and a manually reviewed rubric for task quality and financial compliance. We compare four self-evolving agent scaffolds using the same Qwen3.7-Max backbone and three independently shuffled, globally interleaved task streams. Paired non-evolving controls estimate each scaffold's self-evolution gain from retained experience, while an independent Claude Code scoring agent backed by Claude Opus 4.6 evaluates all outputs. Letta achieves the highest evolved score (91.65) and fewest compliance issues (0.09 per task); Codex achieves the largest self-evolution gain (+19.37). Across scaffolds, the evolving condition raises scores by 9.33-19.37 points and reduces compliance issues by 0.12-0.44 per task. Paired score gains at within-scene ranks 4-6 exceed those at ranks 1-3 by 6.10-8.70 points. In Claude Code, skill-only evolution produces higher task quality and fewer compliance issues than memory-only and combined memory-skill evolution. Across all four scaffolds, rubric feedback also yields higher scores and fewer compliance issues than reference-answer feedback. FinEvo-Bench measures both professional performance and self-evolution ability: how effectively an agent turns prior experience into later improvement.

FinPerMA: A Theory-Informed, Event-Grounded Personalized-Memory Benchmark for LLM Agents

Large language model (LLM) agents are increasingly used as personalized assistants in high-stakes domains such as financial advising, yet it remains unclear whether they can maintain and update an individualized user model over long horizons. Existing personalized-memory benchmarks primarily test factual retention or rely on weakly constrained model-generated trajectories, leaving event-driven preference adaptation underexplored. We introduce FinPerMA, an event-grounded benchmark that evaluates personalized memory against frozen longitudinal investor trajectories. Its generation pipeline combines deterministic, theory-informed impact rules, controlled LLM narration, and automated quality screening; a Post-Shock checkpoint isolates whether an agent has integrated a material event into its persistent user model. On 2,994 questions from 276 personas, seven frontier LLMs and up to seven memory configurations remain far from saturated: no full-context configuration exceeds approximately 0.47 overall accuracy or approximately 39% on multiple-choice questions. Attribution analysis shows that summary-based memory often preserves factual details while losing the preference signals needed for personalization; simple retrieval can therefore outperform purpose-built memory systems, with the gap widening after shocks.

FinProBench: Evaluating Financial AI Agents with Role-Grounded Rubrics Derived from Professional Deliverables

Evaluating financial AI agents requires criteria aligned with real professional work. Existing rubric methods typically derive criteria from task prompts or model outputs, overlooking tacit standards visible only in practitioner deliverables. We introduce FinProBench, a benchmark for professional financial tasks, and Role-Grounded Rubric Construction (RGRC), a reusable pipeline that derives rubrics from deliverables produced by practitioners in the same role. RGRC comprises four stages: Deliverable Collection, Competency Extraction, Rubric Synthesis, and Validation. Its rubrics capture tacit standards, distinguish quality levels, and transfer across tasks within a role. Before analysis, we classified 57 occupations by deliverable genre into 30 prior-rich conventional roles and 27 prior-sparse role-specialized roles. Across all roles, Prompt-only nearly matches RGRC for conventional roles (89.2% vs. 90.7%), but RGRC substantially outperforms it for role-specialized roles (99.1% vs. 78.0%). This split indicates that prompt engineering can approximate rubrics when conventions are well represented in model priors, while professional grounding is essential for standards beyond those priors. FinProBench is built from 1,723 curated deliverables spanning 57 occupations, 8 financial sub-industries, and 161 deliverable types, and releases an initial evaluation set of 20 complete tasks covering 20 roles in 7 sub-industries. With heterogeneous LLM judges and role-level rubrics, human deliverables rank first on average (73.7 vs. 70.3, 70.2, and 69.6 out of 100), while all four systems show overlapping 95% confidence intervals and complementary strengths. Reusing rubrics at the role level reduces estimated per-task construction effort by 6.7 times relative to authoring each rubric from scratch.

FinGuard: Detecting Financial Regulatory Non-Compliance in LLM Interactions

As large language models (LLMs) are increasingly deployed in financial services, a single non-compliant interaction can expose institutions to regulatory penalties and direct consumer harm. Existing guard models are built around general harm taxonomies and overlook violations grounded in specific financial regulations. We address this gap with a regulation-driven pipeline that operates directly on regulatory documents, inducing a financial compliance risk taxonomy and synthesizing grounded training data without any predefined violation categories. Instantiating the pipeline on Chinese financial regulations, we release \textbf{FinGuard-Bench}, to our knowledge the first benchmark for financial regulatory compliance detection, with expert-annotated labels at both the query and response levels. We further train \textbf{FinGuard}, a financial compliance detection model built on Qwen3-8B and trained on the regulation-grounded data via supervised fine-tuning and self-play reinforcement learning. On FinGuard-Bench, FinGuard substantially outperforms all baselines, including dedicated guard models and much larger general-purpose LLMs such as Qwen3.5-397B-A17B and GPT-5.1. Furthermore, FinGuard also preserves general safety capabilities and adapts to unseen institution-specific policies using policy documents alone. We will publicly release the code, prompts, and resources used in this work on GitHub.

ESC-Skills: Discovering and Self-Evolving Skills for Emotional Support Conversations

Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose ESC-Skills, a skill-centric framework that discovers and self-evolves executable emotional support skills. We first model localized support interactions as Intervention Units (IUs), which capture state--action--outcome dynamics between seeker states, support interventions, and post-response emotional changes. Based on IUs extracted from both successful and failed ESC dialogues, we construct the ESC-Skills Bank, a repository of executable emotional support skills containing intervention guidance, applicability conditions, expected outcomes, and potential risks. To further improve robustness, we introduce a multi-profile self-evolutionary refinement framework in which an ESC agent interacts with diverse simulated seeker profiles under SAGE evaluation. The resulting interaction traces are analyzed to identify missing skills, unsafe interventions, and profile-specific failure patterns, which are then used to refine the Skills Bank through simulation-based verification. Experimental results demonstrate that ESC-Skills improves both response-level quality and dialogue-level emotional outcomes while providing more interpretable and controllable support behaviors. We will release the code, prompts, and ESC-Skills Bank at https://github.com/aliyun/qwen-dianjin.

Modeling Multiple Support Strategies within a Single Turn for Emotional Support Conversations

Emotional Support Conversation (ESC) aims to assist individuals experiencing distress by generating empathetic and supportive dialogue. While prior work typically assumes that each supporter turn corresponds to a single strategy, real-world supportive communication often involves multiple strategies within a single utterance. In this paper, we revisit the ESC task by formulating it as multi-strategy utterance generation, where each utterance may contain one or more strategy-response pairs. We propose two generation methods: All-in-One, which predicts all strategy-response pairs in a single decoding step, and One-by-One, which iteratively generates strategy-response pairs until completion. Both methods are further enhanced with cognitive reasoning guided by reinforcement learning to improve strategy selection and response composition. We evaluate our models on the ESConv dataset under both utterance-level and dialogue-level settings. Experimental results show that our methods effectively model multi-strategy utterances and lead to improved supportive quality and dialogue success. To our knowledge, this work provides the first systematic empirical evidence that allowing multiple support strategies within a single utterance is both feasible and beneficial for emotional support conversations. All code and data will be publicly available at https://github.com/aliyun/qwen-dianjin.

FinMCP-Bench: Benchmarking LLM Agents for Real-World Financial Tool Use under the Model Context Protocol

This paper introduces \textbf{FinMCP-Bench}, a novel benchmark for evaluating large language models (LLMs) in solving real-world financial problems through tool invocation of financial model context protocols. FinMCP-Bench contains 613 samples spanning 10 main scenarios and 33 sub-scenarios, featuring both real and synthetic user queries to ensure diversity and authenticity. It incorporates 65 real financial MCPs and three types of samples, single tool, multi-tool, and multi-turn, allowing evaluation of models across different levels of task complexity. Using this benchmark, we systematically assess a range of mainstream LLMs and propose metrics that explicitly measure tool invocation accuracy and reasoning capabilities. FinMCP-Bench provides a standardized, practical, and challenging testbed for advancing research on financial LLM agents.

Fin-PRM: A Domain-Specialized Process Reward Model for Financial Reasoning in Large Language Models

Process Reward Models (PRMs) have emerged as a promising framework for supervising intermediate reasoning in large language models (LLMs), yet existing PRMs are primarily trained on general or Science, Technology, Engineering, and Mathematics (STEM) domains and fall short in domain-specific contexts such as finance, where reasoning is more structured, symbolic, and sensitive to factual and regulatory correctness. We introduce \textbf{Fin-PRM}, a domain-specialized, trajectory-aware PRM tailored to evaluate intermediate reasoning steps in financial tasks. Fin-PRM integrates step-level and trajectory-level reward supervision, enabling fine-grained evaluation of reasoning traces aligned with financial logic. We apply Fin-PRM in both offline and online reward learning settings, supporting three key applications: (i) selecting high-quality reasoning trajectories for distillation-based supervised fine-tuning, (ii) providing dense process-level rewards for reinforcement learning, and (iii) guiding reward-informed Best-of-N inference at test time. Experimental results on financial reasoning benchmarks, including CFLUE and FinQA, demonstrate that Fin-PRM consistently outperforms general-purpose PRMs and strong domain baselines in trajectory selection quality. Downstream models trained with Fin-PRM yield substantial improvements with baselines, with gains of 12.9\% in supervised learning, 5.2\% in reinforcement learning, and 5.1\% in test-time performance. These findings highlight the value of domain-specialized reward modeling for aligning LLMs with expert-level financial reasoning. Our project resources will be available at https://github.com/aliyun/qwen-dianjin.