SeamlessM4T-Massively Multilingual & Multimodal Machine Translation

What does it take to create the Babel Fish, a tool that can help individuals translate speech between any two languages? While recent breakthroughs in text-based models have pushed machine translation coverage beyond 200 languages, unified speech-to-speech translation models have yet to achieve similar strides. More specifically, conventional speech-to-speech translation systems rely on cascaded systems that perform translation progressively, putting high-performing unified systems out of reach. To address these gaps, we introduce SeamlessM4T, a single model that supports speech-to-speech translation, speech-to-text translation, text-to-speech translation, text-to-text translation, and automatic speech recognition for up to 100 languages. To build this, we used 1 million hours of open speech audio data to learn self-supervised speech representations with w2v-BERT 2.0. Subsequently, we created a multimodal corpus of automatically aligned speech translations. Filtered and combined with human-labeled and pseudo-labeled data, we developed the first multilingual system capable of translating from and into English for both speech and text. On FLEURS, SeamlessM4T sets a new standard for translations into multiple target languages, achieving an improvement of 20% BLEU over the previous SOTA in direct speech-to-text translation. Compared to strong cascaded models, SeamlessM4T improves the quality of into-English translation by 1.3 BLEU points in speech-to-text and by 2.6 ASR-BLEU points in speech-to-speech. Tested for robustness, our system performs better against background noises and speaker variations in speech-to-text tasks compared to the current SOTA model. Critically, we evaluated SeamlessM4T on gender bias and added toxicity to assess translation safety. Finally, all contributions in this work are open-sourced and accessible at https://github.com/facebookresearch/seamless_communication

Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent

We present Chirpy Cardinal, an open-domain social chatbot. Aiming to be both informative and conversational, our bot chats with users in an authentic, emotionally intelligent way. By integrating controlled neural generation with scaffolded, hand-written dialogue, we let both the user and bot take turns driving the conversation, producing an engaging and socially fluent experience. Deployed in the fourth iteration of the Alexa Prize Socialbot Grand Challenge, Chirpy Cardinal handled thousands of conversations per day, placing second out of nine bots with an average user rating of 3.58/5.

No Language Left Behind: Scaling Human-Centered Machine Translation

Driven by the goal of eradicating language barriers on a global scale, machine translation has solidified itself as a key focus of artificial intelligence research today. However, such efforts have coalesced around a small subset of languages, leaving behind the vast majority of mostly low-resource languages. What does it take to break the 200 language barrier while ensuring safe, high quality results, all while keeping ethical considerations in mind? In No Language Left Behind, we took on this challenge by first contextualizing the need for low-resource language translation support through exploratory interviews with native speakers. Then, we created datasets and models aimed at narrowing the performance gap between low and high-resource languages. More specifically, we developed a conditional compute model based on Sparsely Gated Mixture of Experts that is trained on data obtained with novel and effective data mining techniques tailored for low-resource languages. We propose multiple architectural and training improvements to counteract overfitting while training on thousands of tasks. Critically, we evaluated the performance of over 40,000 different translation directions using a human-translated benchmark, Flores-200, and combined human evaluation with a novel toxicity benchmark covering all languages in Flores-200 to assess translation safety. Our model achieves an improvement of 44% BLEU relative to the previous state-of-the-art, laying important groundwork towards realizing a universal translation system. Finally, we open source all contributions described in this work, accessible at https://github.com/facebookresearch/fairseq/tree/nllb.

CheckDST: Measuring Real-World Generalization of Dialogue State Tracking Performance

Recent neural models that extend the pretrain-then-finetune paradigm continue to achieve new state-of-the-art results on joint goal accuracy (JGA) for dialogue state tracking (DST) benchmarks. However, we call into question their robustness as they show sharp drops in JGA for conversations containing utterances or dialog flows with realistic perturbations. Inspired by CheckList (Ribeiro et al., 2020), we design a collection of metrics called CheckDST that facilitate comparisons of DST models on comprehensive dimensions of robustness by testing well-known weaknesses with augmented test sets. We evaluate recent DST models with CheckDST and argue that models should be assessed more holistically rather than pursuing state-of-the-art on JGA since a higher JGA does not guarantee better overall robustness. We find that span-based classification models are resilient to unseen named entities but not robust to language variety, whereas those based on autoregressive language models generalize better to language variety but tend to memorize named entities and often hallucinate. Due to their respective weaknesses, neither approach is yet suitable for real-world deployment. We believe CheckDST is a useful guide for future research to develop task-oriented dialogue models that embody the strengths of various methods.

Neural Generation Meets Real People: Towards Emotionally Engaging Mixed-Initiative Conversations

We present Chirpy Cardinal, an open-domain dialogue agent, as a research platform for the 2019 Alexa Prize competition. Building an open-domain socialbot that talks to real people is challenging - such a system must meet multiple user expectations such as broad world knowledge, conversational style, and emotional connection. Our socialbot engages users on their terms - prioritizing their interests, feelings and autonomy. As a result, our socialbot provides a responsive, personalized user experience, capable of talking knowledgeably about a wide variety of topics, as well as chatting empathetically about ordinary life. Neural generation plays a key role in achieving these goals, providing the backbone for our conversational and emotional tone. At the end of the competition, Chirpy Cardinal progressed to the finals with an average rating of 3.6/5.0, a median conversation duration of 2 minutes 16 seconds, and a 90th percentile duration of over 12 minutes.