Parameter-Efficient Low-Resource Dialogue State Tracking by Prompt Tuning

Dialogue state tracking (DST) is an important step in dialogue management to keep track of users' beliefs. Existing works fine-tune all language model (LM) parameters to tackle the DST task, which requires significant data and computing resources for training and hosting. The cost grows exponentially in the real-world deployment where dozens of fine-tuned LM are used for different domains and tasks. To reduce parameter size and better utilize cross-task shared information, we propose to use soft prompt token embeddings to learn task properties. Without tuning LM parameters, our method drastically reduces the number of parameters needed to less than 0.5% of prior works while achieves better low-resource DST performance.

Style Control for Schema-Guided Natural Language Generation

Natural Language Generation (NLG) for task-oriented dialogue systems focuses on communicating specific content accurately, fluently, and coherently. While these attributes are crucial for a successful dialogue, it is also desirable to simultaneously accomplish specific stylistic goals, such as response length, point-of-view, descriptiveness, sentiment, formality, and empathy. In this work, we focus on stylistic control and evaluation for schema-guided NLG, with joint goals of achieving both semantic and stylistic control. We experiment in detail with various controlled generation methods for large pretrained language models: specifically, conditional training, guided fine-tuning, and guided decoding. We discuss their advantages and limitations, and evaluate them with a broad range of automatic and human evaluation metrics. Our results show that while high style accuracy and semantic correctness are easier to achieve for more lexically-defined styles with conditional training, stylistic control is also achievable for more semantically complex styles using discriminator-based guided decoding methods. The results also suggest that methods that are more scalable (with less hyper-parameters tuning) and that disentangle content generation and stylistic variations are more effective at achieving semantic correctness and style accuracy.

Alexa Conversations: An Extensible Data-driven Approach for Building Task-oriented Dialogue Systems

Traditional goal-oriented dialogue systems rely on various components such as natural language understanding, dialogue state tracking, policy learning and response generation. Training each component requires annotations which are hard to obtain for every new domain, limiting scalability of such systems. Similarly, rule-based dialogue systems require extensive writing and maintenance of rules and do not scale either. End-to-End dialogue systems, on the other hand, do not require module-specific annotations but need a large amount of data for training. To overcome these problems, in this demo, we present Alexa Conversations, a new approach for building goal-oriented dialogue systems that is scalable, extensible as well as data efficient. The components of this system are trained in a data-driven manner, but instead of collecting annotated conversations for training, we generate them using a novel dialogue simulator based on a few seed dialogues and specifications of APIs and entities provided by the developer. Our approach provides out-of-the-box support for natural conversational phenomena like entity sharing across turns or users changing their mind during conversation without requiring developers to provide any such dialogue flows. We exemplify our approach using a simple pizza ordering task and showcase its value in reducing the developer burden for creating a robust experience. Finally, we evaluate our system using a typical movie ticket booking task and show that the dialogue simulator is an essential component of the system that leads to over $50\%$ improvement in turn-level action signature prediction accuracy.

MMM: Multi-stage Multi-task Learning for Multi-choice Reading Comprehension

Machine Reading Comprehension (MRC) for question answering (QA), which aims to answer a question given the relevant context passages, is an important way to test the ability of intelligence systems to understand human language. Multiple-Choice QA (MCQA) is one of the most difficult tasks in MRC because it often requires more advanced reading comprehension skills such as logical reasoning, summarization, and arithmetic operations, compared to the extractive counterpart where answers are usually spans of text within given passages. Moreover, most existing MCQA datasets are small in size, making the learning task even harder. We introduce MMM, a Multi-stage Multi-task learning framework for Multi-choice reading comprehension. Our method involves two sequential stages: coarse-tuning stage using out-of-domain datasets and multi-task learning stage using a larger in-domain dataset to help model generalize better with limited data. Furthermore, we propose a novel multi-step attention network (MAN) as the top-level classifier for this task. We demonstrate MMM significantly advances the state-of-the-art on four representative MCQA datasets.