BlenderBot 3: a deployed conversational agent that continually learns to responsibly engage

We present BlenderBot 3, a 175B parameter dialogue model capable of open-domain conversation with access to the internet and a long-term memory, and having been trained on a large number of user defined tasks. We release both the model weights and code, and have also deployed the model on a public web page to interact with organic users. This technical report describes how the model was built (architecture, model and training scheme), and details of its deployment, including safety mechanisms. Human evaluations show its superiority to existing open-domain dialogue agents, including its predecessors (Roller et al., 2021; Komeili et al., 2022). Finally, we detail our plan for continual learning using the data collected from deployment, which will also be publicly released. The goal of this research program is thus to enable the community to study ever-improving responsible agents that learn through interaction.

"I'm sorry to hear that": finding bias in language models with a holistic descriptor dataset

As language models grow in popularity, their biases across all possible markers of demographic identity should be measured and addressed in order to avoid perpetuating existing societal harms. Many datasets for measuring bias currently exist, but they are restricted in their coverage of demographic axes, and are commonly used with preset bias tests that presuppose which types of biases the models exhibit. In this work, we present a new, more inclusive dataset, HOLISTICBIAS, which consists of nearly 600 descriptor terms across 13 different demographic axes. HOLISTICBIAS was assembled in conversation with experts and community members with lived experience through a participatory process. We use these descriptors combinatorially in a set of bias measurement templates to produce over 450,000 unique sentence prompts, and we use these prompts to explore, identify, and reduce novel forms of bias in several generative models. We demonstrate that our dataset is highly efficacious for measuring previously unmeasurable biases in token likelihoods and generations from language models, as well as in an offensiveness classifier. We will invite additions and amendments to the dataset, and we hope it will help serve as a basis for easy-to-use and more standardized methods for evaluating bias in NLP models.

Human Evaluation of Conversations is an Open Problem: comparing the sensitivity of various methods for evaluating dialogue agents

At the heart of improving conversational AI is the open problem of how to evaluate conversations. Issues with automatic metrics are well known (Liu et al., 2016, arXiv:1603.08023), with human evaluations still considered the gold standard. Unfortunately, how to perform human evaluations is also an open problem: differing data collection methods have varying levels of human agreement and statistical sensitivity, resulting in differing amounts of human annotation hours and labor costs. In this work we compare five different crowdworker-based human evaluation methods and find that different methods are best depending on the types of models compared, with no clear winner across the board. While this highlights the open problems in the area, our analysis leads to advice of when to use which one, and possible future directions.

Hi, my name is Martha: Using names to measure and mitigate bias in generative dialogue models

All AI models are susceptible to learning biases in data that they are trained on. For generative dialogue models, being trained on real human conversations containing unbalanced gender and race/ethnicity references can lead to models that display learned biases, which we define here broadly as any measurable differences in the distributions of words or semantic content of conversations based on demographic groups. We measure the strength of such biases by producing artificial conversations between two copies of a dialogue model, conditioning one conversational partner to state a name commonly associated with a certain gender and/or race/ethnicity. We find that larger capacity models tend to exhibit more gender bias and greater stereotyping of occupations by gender. We show that several methods of tuning these dialogue models, specifically name scrambling, controlled generation, and unlikelihood training, are effective in reducing bias in conversation, including on a downstream conversational task. Name scrambling is also effective in lowering differences in token usage across conversations where partners have names associated with different genders or races/ethnicities.

Multi-Modal Open-Domain Dialogue

Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 2020). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of engaging humans in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to engagingness metrics.

Controlling Style in Generated Dialogue

Open-domain conversation models have become good at generating natural-sounding dialogue, using very large architectures with billions of trainable parameters. The vast training data required to train these architectures aggregates many different styles, tones, and qualities. Using that data to train a single model makes it difficult to use the model as a consistent conversational agent, e.g. with a stable set of persona traits and a typical style of expression. Several architectures affording control mechanisms over generation architectures have been proposed, each with different trade-offs. However, it remains unclear whether their use in dialogue is viable, and what the trade-offs look like with the most recent state-of-the-art conversational architectures. In this work, we adapt three previously proposed controllable generation architectures to open-domain dialogue generation, controlling the style of the generation to match one among about 200 possible styles. We compare their respective performance and tradeoffs, and show how they can be used to provide insights into existing conversational datasets, and generate a varied set of styled conversation replies.

Open-Domain Conversational Agents: Current Progress, Open Problems, and Future Directions

We present our view of what is necessary to build an engaging open-domain conversational agent: covering the qualities of such an agent, the pieces of the puzzle that have been built so far, and the gaping holes we have not filled yet. We present a biased view, focusing on work done by our own group, while citing related work in each area. In particular, we discuss in detail the properties of continual learning, providing engaging content, and being well-behaved -- and how to measure success in providing them. We end with a discussion of our experience and learnings, and our recommendations to the community.

Can You Put it All Together: Evaluating Conversational Agents' Ability to Blend Skills

Being engaging, knowledgeable, and empathetic are all desirable general qualities in a conversational agent. Previous work has introduced tasks and datasets that aim to help agents to learn those qualities in isolation and gauge how well they can express them. But rather than being specialized in one single quality, a good open-domain conversational agent should be able to seamlessly blend them all into one cohesive conversational flow. In this work, we investigate several ways to combine models trained towards isolated capabilities, ranging from simple model aggregation schemes that require minimal additional training, to various forms of multi-task training that encompass several skills at all training stages. We further propose a new dataset, BlendedSkillTalk, to analyze how these capabilities would mesh together in a natural conversation, and compare the performance of different architectures and training schemes. Our experiments show that multi-tasking over several tasks that focus on particular capabilities results in better blended conversation performance compared to models trained on a single skill, and that both unified or two-stage approaches perform well if they are constructed to avoid unwanted bias in skill selection or are fine-tuned on our new task.

Zero-Shot Fine-Grained Style Transfer: Leveraging Distributed Continuous Style Representations to Transfer To Unseen Styles

Text style transfer is usually performed using attributes that can take a handful of discrete values (e.g., positive to negative reviews). In this work, we introduce an architecture that can leverage pre-trained consistent continuous distributed style representations and use them to transfer to an attribute unseen during training, without requiring any re-tuning of the style transfer model. We demonstrate the method by training an architecture to transfer text conveying one sentiment to another sentiment, using a fine-grained set of over 20 sentiment labels rather than the binary positive/negative often used in style transfer. Our experiments show that this model can then rewrite text to match a target sentiment that was unseen during training.

Multiple-Attribute Text Style Transfer

The dominant approach to unsupervised "style transfer" in text is based on the idea of learning a latent representation, which is independent of the attributes specifying its "style". In this paper, we show that this condition is not necessary and is not always met in practice, even with domain adversarial training that explicitly aims at learning such disentangled representations. We thus propose a new model that controls several factors of variation in textual data where this condition on disentanglement is replaced with a simpler mechanism based on back-translation. Our method allows control over multiple attributes, like gender, sentiment, product type, etc., and a more fine-grained control on the trade-off between content preservation and change of style with a pooling operator in the latent space. Our experiments demonstrate that the fully entangled model produces better generations, even when tested on new and more challenging benchmarks comprising reviews with multiple sentences and multiple attributes.