Text Analytics Evaluation Framework: A Case Study on LLMs and Social Media

LLMs have demonstrated exceptional proficiency in a wide range of NLP tasks. However, a notable gap remains in practical data analysis scenarios, particularly when LLMs are required to process long sequences of unstructured documents, such as news feeds or, as specifically addressed in this paper, social media posts. To empirically assess the effectiveness of LLMs in this setting, we introduce a question-based evaluation framework comprising 470 manually curated questions designed to evaluate LLMs' semantic understanding and reasoning abilities over aggregated text data. We apply our benchmark on diverse Twitter datasets covering various NLP tasks, including sentiment analysis, hate speech detection, and emotion recognition. Our results reveal that the performance depends heavily on input scale and the complexity of the data sources, declining noticeably in multi-label or target-dependent scenarios. In addition, as task complexity increases, performance drops progressively from basic semantic existence identification to more demanding operations such as comparison, counting, and calculation. Furthermore, as the input size grows beyond 500 instances, we identify a common limitation across LLMs, particularly Open-weights models: performance degrades substantially, especially on numerical tasks. These findings highlight critical architectural bottlenecks in current LLMs for performing rigorous quantitative analysis over large text collections.

Audience Engagement with Arabic Women's Social Empowerment and Wellbeing: A Decadal Corpus

This paper presents the Arabic Women and Society Corpus, a ten year collection of 252,487 public Arabic Facebook posts related to women's empowerment and social wellbeing. The corpus was collected from 51,660 pages across 77 countries between 2013 and 2024, resulting in more than 267 million user interactions. Each post includes engagement metrics such as shares, comments, and emotional reactions, providing a unique view of audience sentiment and social attention. The data were processed using an automated pipeline with language identification, normalization, and metadata cleaning to ensure reliability and reproducibility. The corpus enables large scale analysis of gender discourse, social reform, and emotional engagement across Arabic dialects. It supports research in Arabic natural language processing, computational social science, and digital communication studies. The dataset and accompanying documentation will be released under request for research use.

The Association of Transformer-based Sentiment Analysis with Symptom Distress and Deterioration in Routine Psychotherapy Care

Sentiment analysis has been of long-standing interest in psychotherapy research. Recently, the Transformer deep learning architecture has produced text-based sentiment analysis models that are highly accurate and context-aware. These models have been explored as proxies for emotion measurement instruments in psychotherapy, but not investigated as stand-alone psychometric tools. Using proposed utterance-level and session-level sentiment features derived from a fine-grained sentiment model on a large corpus of psychotherapy sessions (N = 751), we investigate the distribution of session aggregated sentiment scores. Further, we characterize the relationship of these features to individual components and the overall score of the OQ-45 instrument and find that this sentiment feature is most strongly correlated to components related to emotional valence in directionally intuitive ways. Finally, we report that there are statistically significant differences between the sentiment distributions for patients flagged as at risk of deterioration or dropping out of care via either the OQ Rational or Empirical outcome models. These correlations to a fully-validated psychometric instrument demonstrate that these proposed sentiment features are, at least, adjunctive measures of client distress and deterioration.

Precise Verification of Transformers through ReLU-Catalyzed Abstraction Refinement

Formal verification of transformers has become increasingly important due to their widespread deployment in safety-critical applications. Compared to classic neural networks, the inferences of transformers involve highly complex computations, such as dot products in self-attention layers, rendering their verification extremely difficult. Existing approaches explored over-approximation methods by constructing convex constraints to bound the output ranges of transformers, which can achieve high efficiency. However, they may sacrifice verification precision, and consequently introduce significant approximation error that leads to frequent occurrences of false alarms. In this paper, we propose a transformer verification approach that can achieve improved precision. At the core of our approach is a novel usage of ReLU, by which we represent a precise but non-linear bound for dot products such that we can further exploit the rich body of literature for convex relaxation of ReLU to derive precise bounds. We extend two classic approaches to the context of transformers, a rule-based one and an optimization-based one, resulting in two new frameworks for efficient and precise verification. We evaluate our approaches on different model architectures and robustness properties derived from two datasets about sentiment analysis, and compare with the state-of-the-art baseline approach. Compared to the baseline, our approach can achieve significant precision improvement for most of the verification tasks with acceptable compromise of efficiency, which demonstrates the effectiveness of our approach.

DECO-MWE: building a linguistic resource of Korean multiword expressions for feature-based sentiment analysis

This paper aims to construct a linguistic resource of Korean Multiword Expressions for Feature-Based Sentiment Analysis (FBSA): DECO-MWE. Dealing with multiword expressions (MWEs) has been a critical issue in FBSA since many constructs reveal lexical idiosyncrasy. To construct linguistic resources of sentiment MWEs efficiently, we utilize the Local Grammar Graph (LGG) methodology: DECO-MWE is formalized as a Finite-State Transducer that represents lexical-syntactic restrictions on MWEs. In this study, we built a corpus of cosmetics review texts, which show particularly frequent occurrences of MWEs. Based on an empirical examination of the corpus, four types of MWEs have been distinguished. The DECO-MWE thus covers the following four categories: Standard Polarity MWEs (SMWEs), Domain-Dependent Polarity MWEs (DMWEs), Compound Named Entity MWEs (EMWEs) and Compound Feature MWEs (FMWEs). The retrieval performance of the DECO-MWE shows 0.806 f-measure in the test corpus. This study brings a twofold outcome: first, a sizeable general-purpose polarity MWE lexicon, which may be broadly used in FBSA; second, a finite-state methodology adopted in this study to treat domain-dependent MWEs such as idiosyncratic polarity expressions, named entity expressions or feature expressions, and which may be reused in describing linguistic properties of other corpus domains.

Persistent and Conversational Multi-Method Explainability for Trustworthy Financial AI

Financial institutions increasingly require AI explanations that are persistent, cross-validated across methods, and conversationally accessible to human decision-makers. We present an architecture for human-centered explainable AI in financial sentiment analysis that combines three contributions. First, we treat XAI artifacts -- LIME feature attributions, occlusion-based word importance scores, and saliency heatmaps -- as persistent, searchable objects in distributed S3-compatible storage with structured metadata and natural-language summaries, enabling semantic retrieval over explanation history and automatic index reconstruction after system failures. Second, we enable multi-method explanation triangulation, where a retrieval-augmented generation (RAG) assistant compares and synthesizes results from multiple XAI methods applied to the same prediction, allowing users to assess explanation robustness through natural-language dialogue. Third, we evaluate the faithfulness of generated explanations using automated checks over grounding completeness, hallucinated claims, and method-attribution behavior. We demonstrate the architecture on an EXTRA-BRAIN financial sentiment analysis pipeline using FinBERT predictions and present evaluation results showing that constrained prompting reduces hallucination rate by 36\% and increases method-attribution citations by 73\% compared to naive prompting. We discuss implications for trustworthy, human-centered AI services in regulated financial environments.

FinMoji: A Framework for Emoji-driven Sentiment Analysis in Financial Social Media

This paper explores the use of emojis in financial sentiment analysis, focusing on the social media platform StockTwits. Emojis, increasingly prevalent in digital communication, have potential as compact indicators of investor sentiment, which can be critical for predicting market trends. Our study examines whether emojis alone can serve as reliable proxies for financial sentiment and how they compare with traditional text-based analysis. We conduct a series of experiments using logistic regression and transformer models. We further analyze the performance, computational efficiency, and data requirements of emoji-based versus text-based sentiment classification. Using a balanced dataset of about 528,000 emoji-containing StockTwits posts, we find that emoji-only models achieve F1 approximately 0.75, lower than text-emoji combined models, which achieve F1 approximately 0.88, but with far lower computational cost. This is a useful feature in time-sensitive settings such as high-frequency trading. Furthermore, certain emojis and emoji pairs exhibit strong predictive power for market sentiment, demonstrating over 90 percent accuracy in predicting bullish or bearish trends. Finally, our research reveals large statistical differences in emoji usage between financial and general social media contexts, stressing the need for domain-specific sentiment analysis models.

Beyond Majority Voting: Agreement-Based Clustering to Model Annotator Perspectives in Subjective NLP Tasks

Disagreement in annotation is a common phenomenon in the development of NLP datasets and serves as a valuable source of insight. While majority voting remains the dominant strategy for aggregating labels, recent work has explored modeling individual annotators to preserve their perspectives. However, modeling each annotator is resource-intensive and remains underexplored across various NLP tasks. We propose an agreement-based clustering technique to model the disagreement between the annotators. We conduct comprehensive experiments in 40 datasets in 18 typologically diverse languages, covering three subjective NLP tasks: sentiment analysis, emotion classification, and hate speech detection. We evaluate four aggregation approaches: majority vote, ensemble, multi-label, and multitask. The results demonstrate that agreement-based clustering can leverage the full spectrum of annotator perspectives and significantly enhance classification performance in subjective NLP tasks compared to majority voting and individual annotator modeling. Regarding the aggregation approach, the multi-label and multitask approaches are better for modeling clustered annotators than an ensemble and model majority vote.

Annotation Quality in Aspect-Based Sentiment Analysis: A Case Study Comparing Experts, Students, Crowdworkers, and Large Language Model

Aspect-Based Sentiment Analysis (ABSA) enables fine-grained opinion analysis by identifying sentiments toward specific aspects or targets within a text. While ABSA has been widely studied for English, research on other languages such as German remains limited, largely due to the lack of high-quality annotated datasets. This paper examines how different annotation sources influence the development of German ABSA. To this end, an existing dataset is re-annotated by experts to establish a ground truth, which serves as a reference for evaluating annotations produced by students, crowdworkers, Large Language Models (LLMs), and experts. Annotation quality is compared using Inter-Annotator Agreement (IAA) and its impact on downstream model performance for different ABSA subtasks. The evaluation focuses on Aspect Category Sentiment Analysis (ACSA) and Target Aspect Sentiment Detection (TASD). We apply State-of-the-Art (SOTA) methods for ABSA, including BERT-, T5-, and LLaMA-based approaches to assess performance differences, spanning fine-tuning and in-context learning with instruction prompts. The findings provide practical insights into trade-offs between annotation reliability and efficiency, offering guidance for dataset construction in under-resourced Natural Language Processing (NLP) scenarios.

Sentiment Analysis and Customer Satisfaction Prediction on E-Commerce Platforms Based on YouTube Comments Using the XGBoost Algorithm

The exponential expansion of digital commerce in Indonesia has significantly shifted consumer interactions toward video-centric social networks, particularly YouTube. Consequently, the sheer volume of unstructured, multi-contextual comments poses a tremendous challenge for manual sentiment tracking. This study investigates and constructs a predictive model for customer satisfaction leveraging the Extreme Gradient Boosting (XGBoost) architecture coupled with Term Frequency-Inverse Document Frequency (TF-IDF) vectorization. By utilizing a secondary dataset of YouTube comments retrieved from e-commerce review videos, the raw text underwent rigorous preprocessing to generate normalized numerical features. The experimental results demonstrate that the PyCaret-optimized machine learning framework delivers superior classification resilience. Beyond standard performance metrics, lexical evaluations and feature-importance mapping uncover a notable phenomenon: e-commerce discourse is heavily infiltrated by socio-political terminologies, which ultimately influence the polarity of audience satisfaction.