Sentiment Analysis of Indonesian Spotify Reviews Using Machine Learning and BiLSTM

This paper benchmarks classical machine learning and deep learning approaches for three-class sentiment classification of Indonesian Spotify reviews. Using 100,000 scraped reviews and 70,155 cleaned samples, the study compares Support Vector Machine, Multinomial Naive Bayes, and Decision Tree models with a two-layer BiLSTM. Both approaches use the same preprocessing pipeline, including slang normalization, stopword removal, and stemming. Decision Tree achieves the best performance among the classical models, while BiLSTM attains the highest weighted F1-score overall but fails on the minority neutral class. The paper concludes that BiLSTM is stronger for overall sentiment detection, whereas machine learning with SMOTE provides more balanced three-class performance.

Precise Verification of Transformers through ReLU-Catalyzed Abstraction Refinement

Formal verification of transformers has become increasingly important due to their widespread deployment in safety-critical applications. Compared to classic neural networks, the inferences of transformers involve highly complex computations, such as dot products in self-attention layers, rendering their verification extremely difficult. Existing approaches explored over-approximation methods by constructing convex constraints to bound the output ranges of transformers, which can achieve high efficiency. However, they may sacrifice verification precision, and consequently introduce significant approximation error that leads to frequent occurrences of false alarms. In this paper, we propose a transformer verification approach that can achieve improved precision. At the core of our approach is a novel usage of ReLU, by which we represent a precise but non-linear bound for dot products such that we can further exploit the rich body of literature for convex relaxation of ReLU to derive precise bounds. We extend two classic approaches to the context of transformers, a rule-based one and an optimization-based one, resulting in two new frameworks for efficient and precise verification. We evaluate our approaches on different model architectures and robustness properties derived from two datasets about sentiment analysis, and compare with the state-of-the-art baseline approach. Compared to the baseline, our approach can achieve significant precision improvement for most of the verification tasks with acceptable compromise of efficiency, which demonstrates the effectiveness of our approach.

Interpretable Crisis Behavior Analysis Using Mobility and Social Media Data

Crises alter both how people move and how they communicate. During emergencies such as wildfires and pandemics, changes in mobility patterns and online emotional discourse evolve jointly, yet they are typically studied in isolation. This paper presents a unified and interpretable pipeline that integrates mobility and social media data to identify cross-domain behavioral patterns in crisis settings. The framework is evaluated through two case studies: a short-horizon analysis of the January 2025 Los Angeles wildfires (prototype case) and a longitudinal analysis of UAE COVID-19 behavior from March 2020 to December 2021 (primary case, 671 days). The pipeline aligns heterogeneous daily signals, transforms them into binary behavioral states, applies Formal Concept Analysis (FCA) to extract co-occurrence structure, mines association rules, and validates rule stability through chronological holdout testing. A structured policy-translation layer renders robust rules as operational briefs specifying triggers, lead times, and action playbooks. Results reveal clear cross-domain behavioral structure in both crises. In the wildfire case, traffic stress, fear/anger sentiment, and governance discourse are tightly coupled within a 33-day window, with key rules reaching 100\% confidence and lift scores up to 2.5. In the COVID case, repeated mobility adaptation and sentiment volatility yield 8 stable same-day rules (88\% holdout pass rate) and 40 clean predictive rules with 2--7 day lead horizons. The work demonstrates that interpretable multimodal fusion can produce both scientifically credible and policy-actionable crisis intelligence.

Beyond Accuracy: Community Perspectives on Machine Translation

Despite remarkable progress in machine translation (MT), non-AI communities have raised growing concerns about MT systems, suggesting a noticeable gap between technical advancement and the needs of real-world users. For instance, while NLP researchers focus on benchmark performance, end users care about ethical concerns, trust, reliability, costs, and more. We argue that listening to various user communities is essential so that research efforts would be directed towards the problems that the communities care about. To this end, we present a large-scale analysis, for the first time, that investigates what four stakeholder communities (AI developers, professional translators, language learners, and language service providers) post about MT technology on social media. To do so, we construct a dataset of 79,286 posts and comments from Reddit, Facebook, Bluesky, and Mastodon from 2019 to 2025, and analyse where these communities disagree, and how and why. Overall, we find that communities often disagree, and even show strong conflicts due to polarised sentiments on topics such as translation quality, efficiency, and reliability. This is because these communities approach these topics differently: the AI community frames them as technical and computational problems, while non-AI (user) communities care more about quality nuances, time savings, user trust, and broader social issues.

Sentiment Analysis and Customer Satisfaction Prediction on E-Commerce Platforms Based on YouTube Comments Using the XGBoost Algorithm

The exponential expansion of digital commerce in Indonesia has significantly shifted consumer interactions toward video-centric social networks, particularly YouTube. Consequently, the sheer volume of unstructured, multi-contextual comments poses a tremendous challenge for manual sentiment tracking. This study investigates and constructs a predictive model for customer satisfaction leveraging the Extreme Gradient Boosting (XGBoost) architecture coupled with Term Frequency-Inverse Document Frequency (TF-IDF) vectorization. By utilizing a secondary dataset of YouTube comments retrieved from e-commerce review videos, the raw text underwent rigorous preprocessing to generate normalized numerical features. The experimental results demonstrate that the PyCaret-optimized machine learning framework delivers superior classification resilience. Beyond standard performance metrics, lexical evaluations and feature-importance mapping uncover a notable phenomenon: e-commerce discourse is heavily infiltrated by socio-political terminologies, which ultimately influence the polarity of audience satisfaction.

A Comparison of Traditional Machine Learning Algorithms and LSTM-Based Deep Learning Models for Email Sentiment Analysis

The rapid growth of electronic communication has necessitated more robust systems for email classification and sentiment detection. This study presents a comparative performance analysis between traditional machine learning algorithms and deep learning architectures, specifically focusing on Support Vector Machines (SVMs), Logistic Regression, Naive Bayes, and Long Short-Term Memory (LSTM). Utilizing Word2Vec embeddings for feature representation, our experimental results indicate that the SVM model with a linear kernel achieves the highest efficiency and accuracy, reaching a peak performance of 98.74%. While the LSTM model demonstrates exceptional recall capabilities in detecting spam-related sentiments, it requires significantly more computational time compared to discriminative statistical models. Detailed evaluations via confusion matrices further reveal that traditional classifiers remain highly robust for dense vector spaces. This research concludes that for email detection tasks, SVM offers the most optimal balance between predictive precision and processing speed. These findings provide critical insights for developing high-performance automated email filtering systems in professional and academic environments.

Attribute-Based Diagnosis of LLM Alignment with Hate Speech Annotations

Hate speech annotation is costly, subjective, and prone to annotator disagreement, making large-scale dataset construction challenging. We systematically analyze how well large language models (LLMs) align with human judgments across ten theoretically grounded subjective attributes, such as dehumanization, violence, and sentiment, evaluating both small and large variants of Llama 3.1 and Qwen 2.5. Our analysis reveals a consistent split across all models: behaviorally explicit dimensions (insult, humiliate, attack-defend) correlate strongly with human annotations, while evaluative dimensions (respect, sentiment, hate speech) are systematically inverted. Demographic persona conditioning reduces model confidence without improving alignment. Building on these insights, we propose combining attribute-level LLM predictions via a confidence-weighted Ridge regression to reconstruct continuous hate speech scores from the Measuring Hate Speech corpus, achieving $R^2$ of up to 0.71 and outperforming direct prompting baselines, demonstrating that structured attribute decomposition recovers a richer and more human-aligned signal than end-to-end label prediction alone.

Beyond Majority Voting: Agreement-Based Clustering to Model Annotator Perspectives in Subjective NLP Tasks

Disagreement in annotation is a common phenomenon in the development of NLP datasets and serves as a valuable source of insight. While majority voting remains the dominant strategy for aggregating labels, recent work has explored modeling individual annotators to preserve their perspectives. However, modeling each annotator is resource-intensive and remains underexplored across various NLP tasks. We propose an agreement-based clustering technique to model the disagreement between the annotators. We conduct comprehensive experiments in 40 datasets in 18 typologically diverse languages, covering three subjective NLP tasks: sentiment analysis, emotion classification, and hate speech detection. We evaluate four aggregation approaches: majority vote, ensemble, multi-label, and multitask. The results demonstrate that agreement-based clustering can leverage the full spectrum of annotator perspectives and significantly enhance classification performance in subjective NLP tasks compared to majority voting and individual annotator modeling. Regarding the aggregation approach, the multi-label and multitask approaches are better for modeling clustered annotators than an ensemble and model majority vote.

BOUTEF: A Multilingual Corpus for FakeNews in North Africa -- Language as a Weapon

The rapid spread of fake news on social media has become a major challenge, particularly in multilingual and under-resourced contexts such as North Africa. In this paper, we introduce BOUTEF, a large-scale multilingual corpus designed to study the propagation, characteristics, and impact of fake news in Algeria and Tunisia. The corpus integrates three complementary components: fake narratives, genuine narratives, and associated user-generated comments, along with verified debunking information. It covers a wide range of languages and linguistic varieties, including MSA, Algerian and Tunisian dialects, Arabizi, French, English, and code-switched language. Building on this resource, we conduct a comprehensive empirical analysis combining quantitative and qualitative approaches. We examine thematic distributions, linguistic and rhetorical strategies, sentiment patterns, and social engagement dynamics. Statistical analyses reveal significant associations between thematic categories and message veracity, as well as strong correlations between user engagement and the visibility of fake content. Our findings show that fake news relies heavily on emotionally charged narratives, sensational framing, and hybrid linguistic practices that enhance virality and audience engagement. In contrast, debunking content adopts a more factual and verification-oriented style. Furthermore, a comparative analysis between Algeria and Tunisia highlights both shared dynamics and country-specific characteristics shaped by sociopolitical contexts. The results emphasize the role of informal language practices in the diffusion and reception of misinformation. By providing a rich, annotated, and publicly available dataset, this work contributes to advancing research on fake news detection, low-resource language processing, and the understanding of information disorders in complex linguistic environments.

Benchmarking Logistic Regression, SVM, Naive Bayes, and IndoBERT Fine-Tuning for Sentiment Analysis on Indonesian Product Reviews

The exponential growth of e-commerce platforms in Indonesia has generated a massive volume of user-generated product reviews. Analyzing the sentiment of these reviews is critical for measuring customer satisfaction and identifying product issues at scale. This paper benchmarks traditional Machine Learning (ML) approaches against a Transformer-based Deep Learning model for a three-class sentiment analysis task (positive, neutral, negative) on the Tokopedia Product Reviews 2025 dataset. We implemented Term Frequency-Inverse Document Frequency (TF-IDF) feature extraction coupled with three algorithms: Logistic Regression, Linear Support Vector Machine (SVM), and Multinomial Naive Bayes as robust baselines. Subsequently, we fine-tuned the IndoBERT model (indobenchmark/indobert-base-p1) for contextual sequence classification. To computationally address the severe class imbalance inherent in e-commerce feedback, we applied balanced class weights for the baseline models and engineered a custom weighted cross-entropy loss function within the IndoBERT training loop, following the broader motivation of imbalanced-learning research. Our comprehensive evaluation using Accuracy, Macro F1-score, and Weighted F1-score revealed that the traditional Linear SVC model significantly outperformed the IndoBERT model in our experimental setup, achieving an Accuracy of 97.60% and a Macro F1-score of 0.5510, compared to IndoBERT's 88.70% and 0.5088. Detailed analysis indicates that this performance gap was primarily driven by discrepancies in the data sampling regimes, where baselines utilized the full corpus while the Transformer was constrained to a sampled subset. Finally, we demonstrate the practical viability of our pipeline by deploying the final sentiment classification model as an interactive Gradio web application.