RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems

Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieval-Augmented Learning-to-Match (RAL2M), a novel framework that eliminates generation hallucination by repositioning LLMs as query-response matching judges within a retrieval-based system, providing a robust alternative to purely generative approaches. To further mitigate judgment hallucination, we propose a query-adaptive latent ensemble strategy that explicitly models heterogeneous model competence and interdependencies among LLMs, deriving a calibrated consensus decision. Extensive experiments on large-scale benchmarks demonstrate that the proposed method effectively leverages the "wisdom of the crowd" and significantly outperforms strong baselines. Finally, we discuss best practices and promising directions for further exploiting latent representations in future work.

Contextualized Token Discrimination for Speech Search Query Correction

Query spelling correction is an important function of modern search engines since it effectively helps users express their intentions clearly. With the growing popularity of speech search driven by Automated Speech Recognition (ASR) systems, this paper introduces a novel method named Contextualized Token Discrimination (CTD) to conduct effective speech query correction. In CTD, we first employ BERT to generate token-level contextualized representations and then construct a composition layer to enhance semantic information. Finally, we produce the correct query according to the aggregated token representation, correcting the incorrect tokens by comparing the original token representations and the contextualized representations. Extensive experiments demonstrate the superior performance of our proposed method across all metrics, and we further present a new benchmark dataset with erroneous ASR transcriptions to offer comprehensive evaluations for audio query correction.