Explicit Knowledge Graph Reasoning for Conversational Recommendation

Traditional recommender systems estimate user preference on items purely based on historical interaction records, thus failing to capture fine-grained yet dynamic user interests and letting users receive recommendation only passively. Recent conversational recommender systems (CRSs) tackle those limitations by enabling recommender systems to interact with the user to obtain her/his current preference through a sequence of clarifying questions. Despite the progress achieved in CRSs, existing solutions are far from satisfaction in the following two aspects: 1) current CRSs usually require each user to answer a quantity of clarifying questions before reaching the final recommendation, which harms the user experience; 2) there is a semantic gap between the learned representations of explicitly mentioned attributes and items. To address these drawbacks, we introduce the knowledge graph (KG) as the auxiliary information for comprehending and reasoning a user's preference, and propose a new CRS framework, namely Knowledge Enhanced Conversational Reasoning (KECR) system. As a user can reflect her/his preference via both attribute- and item-level expressions, KECR closes the semantic gap between two levels by embedding the structured knowledge in the KG. Meanwhile, KECR utilizes the connectivity within the KG to conduct explicit reasoning of the user demand, making the model less dependent on the user's feedback to clarifying questions. KECR can find a prominent reasoning chain to make the recommendation explainable and more rationale, as well as smoothen the conversation process, leading to better user experience and conversational recommendation accuracy. Extensive experiments on two real-world datasets demonstrate our approach's superiority over state-of-the-art baselines in both automatic evaluations and human judgments.

Joint Semantic and Structural Representation Learning for Enhancing User Preference Modelling

Knowledge graphs (KGs) have become important auxiliary information for helping recommender systems obtain a good understanding of user preferences. Despite recent advances in KG-based recommender systems, existing methods are prone to suboptimal performance due to the following two drawbacks: 1) current KG-based methods over-emphasize the heterogeneous structural information within a KG and overlook the underlying semantics of its connections, hindering the recommender from distilling the explicit user preferences; and 2) the inherent incompleteness of a KG (i.e., missing facts, relations and entities) will deteriorate the information extracted from KG and weaken the representation learning of recommender systems. To tackle the aforementioned problems, we investigate the potential of jointly incorporating the structural and semantic information within a KG to model user preferences in finer granularity. A new framework for KG-based recommender systems, namely \textit{K}nowledge \textit{I}nfomax \textit{R}ecommender \textit{S}ystem with \textit{C}ontrastive \textit{L}earning (KIRS-CL) is proposed in this paper. Distinct from previous KG-based approaches, KIRS-CL utilizes structural and connectivity information with high-quality item embeddings learned by encoding KG triples with a pre-trained language model. These well-trained entity representations enable KIRS-CL to find the item to recommend via the preference connection between the user and the item. Additionally, to improve the generalizability of our framework, we introduce a contrastive warm-up learning strategy, making it capable of dealing with both warm- and cold-start recommendation scenarios. Extensive experiments on two real-world datasets demonstrate remarkable improvements over state-of-the-art baselines.

Learning to Ask Appropriate Questions in Conversational Recommendation

Conversational recommender systems (CRSs) have revolutionized the conventional recommendation paradigm by embracing dialogue agents to dynamically capture the fine-grained user preference. In a typical conversational recommendation scenario, a CRS firstly generates questions to let the user clarify her/his demands and then makes suitable recommendations. Hence, the ability to generate suitable clarifying questions is the key to timely tracing users' dynamic preferences and achieving successful recommendations. However, existing CRSs fall short in asking high-quality questions because: (1) system-generated responses heavily depends on the performance of the dialogue policy agent, which has to be trained with huge conversation corpus to cover all circumstances; and (2) current CRSs cannot fully utilize the learned latent user profiles for generating appropriate and personalized responses. To mitigate these issues, we propose the Knowledge-Based Question Generation System (KBQG), a novel framework for conversational recommendation. Distinct from previous conversational recommender systems, KBQG models a user's preference in a finer granularity by identifying the most relevant relations from a structured knowledge graph (KG). Conditioned on the varied importance of different relations, the generated clarifying questions could perform better in impelling users to provide more details on their preferences. Finially, accurate recommendations can be generated in fewer conversational turns. Furthermore, the proposed KBQG outperforms all baselines in our experiments on two real-world datasets.