Rethinking Action Spaces for Reinforcement Learning in End-to-end Dialog Agents with Latent Variable Models

Defining action spaces for conversational agents and optimizing their decision-making process with reinforcement learning is an enduring challenge. Common practice has been to use handcrafted dialog acts, or the output vocabulary, e.g. in neural encoder decoders, as the action spaces. Both have their own limitations. This paper proposes a novel latent action framework that treats the action spaces of an end-to-end dialog agent as latent variables and develops unsupervised methods in order to induce its own action space from the data. Comprehensive experiments are conducted examining both continuous and discrete action types and two different optimization methods based on stochastic variational inference. Results show that the proposed latent actions achieve superior empirical performance improvement over previous word-level policy gradient methods on both DealOrNoDeal and MultiWoz dialogs. Our detailed analysis also provides insights about various latent variable approaches for policy learning and can serve as a foundation for developing better latent actions in future research.

Unsupervised Dialog Structure Learning

Learning a shared dialog structure from a set of task-oriented dialogs is an important challenge in computational linguistics. The learned dialog structure can shed light on how to analyze human dialogs, and more importantly contribute to the design and evaluation of dialog systems. We propose to extract dialog structures using a modified VRNN model with discrete latent vectors. Different from existing HMM-based models, our model is based on variational-autoencoder (VAE). Such model is able to capture more dynamics in dialogs beyond the surface forms of the language. We find that qualitatively, our method extracts meaningful dialog structure, and quantitatively, outperforms previous models on the ability to predict unseen data. We further evaluate the model's effectiveness in a downstream task, the dialog system building task. Experiments show that, by integrating the learned dialog structure into the reward function design, the model converges faster and to a better outcome in a reinforcement learning setting.

Beyond Turing: Intelligent Agents Centered on the User

This paper makes the case that while most research on intelligent agents presently centers on the agent and not on the user, the opposite should be true. Covering slot-filling, gaming and chatbot agents, it looks at where the tendency to attend to the agent has come from and why it is important to concentrate more on the user. After reviewing relevant literature, we propose some first approaches to creating and assessing user-centric systems.

Dirichlet Variational Autoencoder for Text Modeling

We introduce an improved variational autoencoder (VAE) for text modeling with topic information explicitly modeled as a Dirichlet latent variable. By providing the proposed model topic awareness, it is more superior at reconstructing input texts. Furthermore, due to the inherent interactions between the newly introduced Dirichlet variable and the conventional multivariate Gaussian variable, the model is less prone to KL divergence vanishing. We derive the variational lower bound for the new model and conduct experiments on four different data sets. The results show that the proposed model is superior at text reconstruction across the latent space and classifications on learned representations have higher test accuracies.

Texar: A Modularized, Versatile, and Extensible Toolkit for Text Generation

We introduce Texar, an open-source toolkit aiming to support the broad set of text generation tasks that transforms any inputs into natural language, such as machine translation, summarization, dialog, content manipulation, and so forth. With the design goals of modularity, versatility, and extensibility in mind, Texar extracts common patterns underlying the diverse tasks and methodologies, creates a library of highly reusable modules and functionalities, and allows arbitrary model architectures and algorithmic paradigms. In Texar, model architecture, losses, and learning processes are fully decomposed. Modules at high concept level can be freely assembled or plugged in/swapped out. These features make Texar particularly suitable for researchers and practitioners to do fast prototyping and experimentation, as well as foster technique sharing across different text generation tasks. We provide case studies to demonstrate the use and advantage of the toolkit. Texar is released under Apache license 2.0 at https://github.com/asyml/texar.

Zero-Shot Dialog Generation with Cross-Domain Latent Actions

This paper introduces zero-shot dialog generation (ZSDG), as a step towards neural dialog systems that can instantly generalize to new situations with minimal data. ZSDG enables an end-to-end generative dialog system to generalize to a new domain for which only a domain description is provided and no training dialogs are available. Then a novel learning framework, Action Matching, is proposed. This algorithm can learn a cross-domain embedding space that models the semantics of dialog responses which, in turn, lets a neural dialog generation model generalize to new domains. We evaluate our methods on a new synthetic dialog dataset, and an existing human-human dialog dataset. Results show that our method has superior performance in learning dialog models that rapidly adapt their behavior to new domains and suggests promising future research.

Multimodal Hierarchical Reinforcement Learning Policy for Task-Oriented Visual Dialog

Creating an intelligent conversational system that understands vision and language is one of the ultimate goals in Artificial Intelligence (AI)~\cite{winograd1972understanding}. Extensive research has focused on vision-to-language generation, however, limited research has touched on combining these two modalities in a goal-driven dialog context. We propose a multimodal hierarchical reinforcement learning framework that dynamically integrates vision and language for task-oriented visual dialog. The framework jointly learns the multimodal dialog state representation and the hierarchical dialog policy to improve both dialog task success and efficiency. We also propose a new technique, state adaptation, to integrate context awareness in the dialog state representation. We evaluate the proposed framework and the state adaptation technique in an image guessing game and achieve promising results.

Unsupervised Discrete Sentence Representation Learning for Interpretable Neural Dialog Generation

The encoder-decoder dialog model is one of the most prominent methods used to build dialog systems in complex domains. Yet it is limited because it cannot output interpretable actions as in traditional systems, which hinders humans from understanding its generation process. We present an unsupervised discrete sentence representation learning method that can integrate with any existing encoder-decoder dialog models for interpretable response generation. Building upon variational autoencoders (VAEs), we present two novel models, DI-VAE and DI-VST that improve VAEs and can discover interpretable semantics via either auto encoding or context predicting. Our methods have been validated on real-world dialog datasets to discover semantic representations and enhance encoder-decoder models with interpretable generation.

Learning Discourse-level Diversity for Neural Dialog Models using Conditional Variational Autoencoders

While recent neural encoder-decoder models have shown great promise in modeling open-domain conversations, they often generate dull and generic responses. Unlike past work that has focused on diversifying the output of the decoder at word-level to alleviate this problem, we present a novel framework based on conditional variational autoencoders that captures the discourse-level diversity in the encoder. Our model uses latent variables to learn a distribution over potential conversational intents and generates diverse responses using only greedy decoders. We have further developed a novel variant that is integrated with linguistic prior knowledge for better performance. Finally, the training procedure is improved by introducing a bag-of-word loss. Our proposed models have been validated to generate significantly more diverse responses than baseline approaches and exhibit competence in discourse-level decision-making.

Generative Encoder-Decoder Models for Task-Oriented Spoken Dialog Systems with Chatting Capability

Generative encoder-decoder models offer great promise in developing domain-general dialog systems. However, they have mainly been applied to open-domain conversations. This paper presents a practical and novel framework for building task-oriented dialog systems based on encoder-decoder models. This framework enables encoder-decoder models to accomplish slot-value independent decision-making and interact with external databases. Moreover, this paper shows the flexibility of the proposed method by interleaving chatting capability with a slot-filling system for better out-of-domain recovery. The models were trained on both real-user data from a bus information system and human-human chat data. Results show that the proposed framework achieves good performance in both offline evaluation metrics and in task success rate with human users.