Assisting in Writing Wikipedia-like Articles From Scratch with Large Language Models

We study how to apply large language models to write grounded and organized long-form articles from scratch, with comparable breadth and depth to Wikipedia pages. This underexplored problem poses new challenges at the pre-writing stage, including how to research the topic and prepare an outline prior to writing. We propose STORM, a writing system for the Synthesis of Topic Outlines through Retrieval and Multi-perspective Question Asking. STORM models the pre-writing stage by (1) discovering diverse perspectives in researching the given topic, (2) simulating conversations where writers carrying different perspectives pose questions to a topic expert grounded on trusted Internet sources, (3) curating the collected information to create an outline. For evaluation, we curate FreshWiki, a dataset of recent high-quality Wikipedia articles, and formulate outline assessments to evaluate the pre-writing stage. We further gather feedback from experienced Wikipedia editors. Compared to articles generated by an outline-driven retrieval-augmented baseline, more of STORM's articles are deemed to be organized (by a 25% absolute increase) and broad in coverage (by 10%). The expert feedback also helps identify new challenges for generating grounded long articles, such as source bias transfer and over-association of unrelated facts.

SUQL: Conversational Search over Structured and Unstructured Data with Large Language Models

Many knowledge sources consist of both structured information such as relational databases as well as unstructured free text. Building a conversational interface to such data sources is challenging. This paper introduces SUQL, Structured and Unstructured Query Language, the first formal executable representation that naturally covers compositions of structured and unstructured data queries. Specifically, it augments SQL with several free-text primitives to form a precise, succinct, and expressive representation. This paper also presents a conversational search agent based on large language models, including a few-shot contextual semantic parser for SUQL. To validate our approach, we introduce a dataset consisting of crowdsourced questions and conversations about real restaurants. Over 51% of the questions in the dataset require both structured and unstructured data, suggesting that it is a common phenomenon. We show that our few-shot conversational agent based on SUQL finds an entity satisfying all user requirements 89.3% of the time, compared to just 65.0% for a strong and commonly used baseline.

X-RiSAWOZ: High-Quality End-to-End Multilingual Dialogue Datasets and Few-shot Agents

Task-oriented dialogue research has mainly focused on a few popular languages like English and Chinese, due to the high dataset creation cost for a new language. To reduce the cost, we apply manual editing to automatically translated data. We create a new multilingual benchmark, X-RiSAWOZ, by translating the Chinese RiSAWOZ to 4 languages: English, French, Hindi, Korean; and a code-mixed English-Hindi language. X-RiSAWOZ has more than 18,000 human-verified dialogue utterances for each language, and unlike most multilingual prior work, is an end-to-end dataset for building fully-functioning agents. The many difficulties we encountered in creating X-RiSAWOZ led us to develop a toolset to accelerate the post-editing of a new language dataset after translation. This toolset improves machine translation with a hybrid entity alignment technique that combines neural with dictionary-based methods, along with many automated and semi-automated validation checks. We establish strong baselines for X-RiSAWOZ by training dialogue agents in the zero- and few-shot settings where limited gold data is available in the target language. Our results suggest that our translation and post-editing methodology and toolset can be used to create new high-quality multilingual dialogue agents cost-effectively. Our dataset, code, and toolkit are released open-source.

ReactGenie: An Object-Oriented State Abstraction for Complex Multimodal Interactions Using Large Language Models

Multimodal interactions have been shown to be more flexible, efficient, and adaptable for diverse users and tasks than traditional graphical interfaces. However, existing multimodal development frameworks either do not handle the complexity and compositionality of multimodal commands well or require developers to write a substantial amount of code to support these multimodal interactions. In this paper, we present ReactGenie, a programming framework that uses a shared object-oriented state abstraction to support building complex multimodal mobile applications. Having different modalities share the same state abstraction allows developers using ReactGenie to seamlessly integrate and compose these modalities to deliver multimodal interaction. ReactGenie is a natural extension to the existing workflow of building a graphical app, like the workflow with React-Redux. Developers only have to add a few annotations and examples to indicate how natural language is mapped to the user-accessible functions in the program. ReactGenie automatically handles the complex problem of understanding natural language by generating a parser that leverages large language models. We evaluated the ReactGenie framework by using it to build three demo apps. We evaluated the accuracy of the language parser using elicited commands from crowd workers and evaluated the usability of the generated multimodal app with 16 participants. Our results show that ReactGenie can be used to build versatile multimodal applications with highly accurate language parsers, and the multimodal app can lower users' cognitive load and task completion time.

WikiChat: A Few-Shot LLM-Based Chatbot Grounded with Wikipedia

Despite recent advances in Large Language Models (LLMs), users still cannot trust the information provided in their responses. LLMs cannot speak accurately about events that occurred after their training, which are often topics of great interest to users, and, as we show in this paper, they are highly prone to hallucination when talking about less popular (tail) topics. This paper presents WikiChat, a few-shot LLM-based chatbot that is grounded with live information from Wikipedia. Through many iterations of experimentation, we have crafte a pipeline based on information retrieval that (1) uses LLMs to suggest interesting and relevant facts that are individually verified against Wikipedia, (2) retrieves additional up-to-date information, and (3) composes coherent and engaging time-aware responses. We propose a novel hybrid human-and-LLM evaluation methodology to analyze the factuality and conversationality of LLM-based chatbots. We focus on evaluating important but previously neglected issues such as conversing about recent and tail topics. We evaluate WikiChat against strong fine-tuned and LLM-based baselines across a diverse set of conversation topics. We find that WikiChat outperforms all baselines in terms of the factual accuracy of its claims, by up to 12.1%, 28.3% and 32.7% on head, recent and tail topics, while matching GPT-3.5 in terms of providing natural, relevant, non-repetitive and informational responses.

Complementing GPT-3 with Few-Shot Sequence-to-Sequence Semantic Parsing over Wikidata

As the largest knowledge base, Wikidata is a massive source of knowledge, complementing large language models with well-structured data. In this paper, we present WikiWebQuestions, a high-quality knowledge base question answering benchmark for Wikidata. This new benchmark uses real-world human data with SPARQL annotation to facilitate a more accurate comparison with large language models utilizing the up-to-date answers from Wikidata. Additionally, a baseline for this benchmark is established with an effective training data synthesis methodology and WikiSP, a Seq2Seq semantic parser, that handles large noisy knowledge graphs. Experimental results illustrate the effectiveness of this methodology, achieving 69% and 59% answer accuracy in the dev set and test set, respectively. We showed that we can pair semantic parsers with GPT-3 to provide a combination of verifiable results and qualified guesses that can provide useful answers to 97% of the questions in the dev set of our benchmark.

Zero and Few-Shot Localization of Task-Oriented Dialogue Agents with a Distilled Representation

Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive machine translation sacrifice a lot of accuracy for data efficiency, and largely fail in creating a usable dialogue agent. We propose automatic methods that use ToD training data in a source language to build a high-quality functioning dialogue agent in another target language that has no training data (i.e. zero-shot) or a small training set (i.e. few-shot). Unlike most prior work in cross-lingual ToD that only focuses on Dialogue State Tracking (DST), we build an end-to-end agent. We show that our approach closes the accuracy gap between few-shot and existing full-shot methods for ToD agents. We achieve this by (1) improving the dialogue data representation, (2) improving entity-aware machine translation, and (3) automatic filtering of noisy translations. We evaluate our approach on the recent bilingual dialogue dataset BiToD. In Chinese to English transfer, in the zero-shot setting, our method achieves 46.7% and 22.0% in Task Success Rate (TSR) and Dialogue Success Rate (DSR) respectively. In the few-shot setting where 10% of the data in the target language is used, we improve the state-of-the-art by 15.2% and 14.0%, coming within 5% of full-shot training.

ThingTalk: An Extensible, Executable Representation Language for Task-Oriented Dialogues

Task-oriented conversational agents rely on semantic parsers to translate natural language to formal representations. In this paper, we propose the design and rationale of the ThingTalk formal representation, and how the design improves the development of transactional task-oriented agents. ThingTalk is built on four core principles: (1) representing user requests directly as executable statements, covering all the functionality of the agent, (2) representing dialogues formally and succinctly to support accurate contextual semantic parsing, (3) standardizing types and interfaces to maximize reuse between agents, and (4) allowing multiple, independently-developed agents to be composed in a single virtual assistant. ThingTalk is developed as part of the Genie Framework that allows developers to quickly build transactional agents given a database and APIs. We compare ThingTalk to existing representations: SMCalFlow, SGD, TreeDST. Compared to the others, the ThingTalk design is both more general and more cost-effective. Evaluated on the MultiWOZ benchmark, using ThingTalk and associated tools yields a new state of the art accuracy of 79% turn-by-turn.

Contextual Semantic Parsing for Multilingual Task-Oriented Dialogues

Robust state tracking for task-oriented dialogue systems currently remains restricted to a few popular languages. This paper shows that given a large-scale dialogue data set in one language, we can automatically produce an effective semantic parser for other languages using machine translation. We propose automatic translation of dialogue datasets with alignment to ensure faithful translation of slot values and eliminate costly human supervision used in previous benchmarks. We also propose a new contextual semantic parsing model, which encodes the formal slots and values, and only the last agent and user utterances. We show that the succinct representation reduces the compounding effect of translation errors, without harming the accuracy in practice. We evaluate our approach on several dialogue state tracking benchmarks. On RiSAWOZ, CrossWOZ, CrossWOZ-EN, and MultiWOZ-ZH datasets we improve the state of the art by 11%, 17%, 20%, and 0.3% in joint goal accuracy. We present a comprehensive error analysis for all three datasets showing erroneous annotations can obscure judgments on the quality of the model. Finally, we present RiSAWOZ English and German datasets, created using our translation methodology. On these datasets, accuracy is within 11% of the original showing that high-accuracy multilingual dialogue datasets are possible without relying on expensive human annotations.

Localizing Open-Ontology QA Semantic Parsers in a Day Using Machine Translation

We propose Semantic Parser Localizer (SPL), a toolkit that leverages Neural Machine Translation (NMT) systems to localize a semantic parser for a new language. Our methodology is to (1) generate training data automatically in the target language by augmenting machine-translated datasets with local entities scraped from public websites, (2) add a few-shot boost of human-translated sentences and train a novel XLMR-LSTM semantic parser, and (3) test the model on natural utterances curated using human translators. We assess the effectiveness of our approach by extending the current capabilities of Schema2QA, a system for English Question Answering (QA) on the open web, to 10 new languages for the restaurants and hotels domains. Our models achieve an overall test accuracy ranging between 61% and 69% for the hotels domain and between 64% and 78% for restaurants domain, which compares favorably to 69% and 80% obtained for English parser trained on gold English data and a few examples from validation set. We show our approach outperforms the previous state-of-the-art methodology by more than 30% for hotels and 40% for restaurants with localized ontologies for the subset of languages tested. Our methodology enables any software developer to add a new language capability to a QA system for a new domain, leveraging machine translation, in less than 24 hours.