Building robust and general dialogue models for spoken conversations is challenging due to the gap in distributions of spoken and written data. This paper presents our approach to build generalized models for the Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations Challenge of DSTC-10. In order to mitigate the discrepancies between spoken and written text, we mainly employ extensive data augmentation strategies on written data, including artificial error injection and round-trip text-speech transformation. To train robust models for spoken conversations, we improve pre-trained language models, and apply ensemble algorithms for each sub-task. Typically, for the detection task, we fine-tune \roberta and ELECTRA, and run an error-fixing ensemble algorithm. For the selection task, we adopt a two-stage framework that consists of entity tracking and knowledge ranking, and propose a multi-task learning method to learn multi-level semantic information by domain classification and entity selection. For the generation task, we adopt a cross-validation data process to improve pre-trained generative language models, followed by a consensus decoding algorithm, which can add arbitrary features like relative \rouge metric, and tune associated feature weights toward \bleu directly. Our approach ranks third on the objective evaluation and second on the final official human evaluation.
Scene text recognition is a challenging task due to diverse variations of text instances in natural scene images. Conventional methods based on CNN-RNN-CTC or encoder-decoder with attention mechanism may not fully investigate stable and efficient feature representations for multi-oriented scene texts. In this paper, we propose a primitive representation learning method that aims to exploit intrinsic representations of scene text images. We model elements in feature maps as the nodes of an undirected graph. A pooling aggregator and a weighted aggregator are proposed to learn primitive representations, which are transformed into high-level visual text representations by graph convolutional networks. A Primitive REpresentation learning Network (PREN) is constructed to use the visual text representations for parallel decoding. Furthermore, by integrating visual text representations into an encoder-decoder model with the 2D attention mechanism, we propose a framework called PREN2D to alleviate the misalignment problem in attention-based methods. Experimental results on both English and Chinese scene text recognition tasks demonstrate that PREN keeps a balance between accuracy and efficiency, while PREN2D achieves state-of-the-art performance.